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NOTE: If the memory location is occupied, the screen displays
Changing a Stored Number
REPLACE MEMO?, and you must confirm replacement by pressing
1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
the MEMORY button.
2. Press the MEMORY button, and the screen displays REPLACE MEMO?.
NOTE: Press the TONE*/exit button once to keep the previous setting
(making no changes) and return to the menu.
3. Press the MEMORY button to store the number. You will hear a confirmation tone.
Reviewing and Deleting Stored Numbers
NOTE: If the selected CID record contains any information that is non-
numeric, the unit will not allow this record to transfer to the internal
1. To review stored numbers, press the memory button, and use the CID/VOL ( - or + )
user memory. The screen of the handset displays UNABLE TO STORE.
button to scroll to the memory location, or press the corresponding number key for a
To Replace a Stored CID Record
desired memory location (0-9).
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter
2. When the screen displays the data, press the CHAN/delete button. The screen
the memory location, the screen displays REPLACE MEMO?.
displays DELETE? .
2. Press the MEMORY button again, and the new CID record replaces the old memory in
3. Press CHAN/delete again to delete the data. The screen display DELETED.
that location. You will hear a confirmation tone.
Dialing a Stored Number
Deleting a CID Record
1. Make sure the phone is ON by pressing the TALK/call back button.
1. Make sure the phone is OFF (not in TALK mode).
2. Press the MEMORY button.
2. Use the CID/VOL ( - or + ) button to display the CID record you want to delete.
3. Press the memory location (0-9). The number dials automatically.
- OR -
3. Press CHAN/delete. The screen displays DELETE CALL ID?.
1. Make sure the phone is OFF (not in TALK mode).
4. Press CHAN/delete again to erase the record and the screen displays the next Caller
ID record. You will hear a confirmation tone.
2. Press the MEMORY button.
NOTE: Press the TONE*/exit key to return to the standby mode.
3. Use the touch-tone pad or the CID/VOL ( - or + ) button to scroll to the number you
Deleting All CID Records
want to dial.
4. Press the TALK/call back button. The number dials automatically.
1. Make sure the phone is OFF (not in TALK mode).
Chain Dialing from Memory
2. Use the CID/VOL ( - or + ) button to display any Caller ID record.
3. Press and hold the CHAN/delete button until the screen displays DELETE ALL?.
Use this feature to make calls which require a sequence of numbers, such as calling
card calls to a frequently called long distance number. Each part of the sequence is
4. Press CHAN/delete again to erase all records. You will hear a confirmation tone. The
dialed from memory. The following example shows you how to use chain dialing to
display shows NO CALLS.
make a call through a long distance service:
NOTE: Press the TONE*/exit key to return to the standby mode.
The Number For
Memory
Long distance access number
Each handset can store up to ten 24-digit numbers with up to 15-character names in
Authorization code
memory for quick dialing. This memory feature is in addition to the CID memory log,
Frequently called long distance number
which stores up to 40 CID records in each handset.
1. Make sure the phone is ON (in TALK mode).
Storing a Name and Number in Memory
2. Press the MEMORY button and then press 7.
1. Make sure the phone is OFF (not in TALK mode).
3. When you hear the access tone, press the MEMORY button and then press 8.
2. Press the MEMORY button.
4. At the next access tone, press the MEMORY button and then 9.
3. Press the desired memory location (0 through 9) or use CID/VOL ( + or - ) to scroll to
TIP: Wait for the access tones before pressing the next MEMORY
the desired memory location.
button, or your call may not go through.
NOTE: If the memory location is occupied, the memory location
Answering System Operation
number and stored name and the screen displays telephone number.
If the memory location is empty. the screen displays EMPTY.
This section discusses the buttons and features on the answering system.
4. Press the MEMORY button again. The display shows ENTER NAME.
Messages Indicator
NOTE: If you don't want to enter the name, skip step 5.
The messages indicator shows you how many messages you have received, and the
5. Use the touch-tone pad on the handset to enter the name (up to 15 characters)
indicator blinks when new messages are received. The answerer on/off button must be ON
and press the memory button to save. More than one letter is stored in each of the
in order for the messages indicator to work.
number keys. For example, to enter the name Bill Smith, press the 2 key twice for the
NOTE : The answering system displays "- -" when it is turned off.
letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L.
Screening Calls from the Base
Wait for one second. Press the 5 key 3 times for the second letter L. Press the 1 key
to insert a space between the L and the S. Press the 7 key 4 times for the letter S;
1. Wait for the caller to begin leaving a message (to determine who is calling).
press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the
2. To speak to the caller, pick up the handset, and press the TALK/call back button.
8 key for the letter T; press the 4 key twice for the letter H.
The answering system automatically stops recording when you activate the handset or pick
NOTE: If you make a mistake press the DELETE/Channel button to
backspace and erase the wrong character(s) or number(s).
up an extension phone.
TIP: Make sure the volume on the base is set loud enough to hear
6. Press the MEMORY button to save the name. The display shows ENTER TEL NUMBR.
your incoming calls.
7. Use the touch-tone pad to enter the telephone number you want to store (up to
Message Playback
24 digits).
NOTE: The system treats PAUSES as delays or spaces in the dialing
The messages indicator lets you know when you have messages. To play messages,
sequence.
press the PLAY/STOP button.
8. Press MEMORY again to store the number. You will hear a confirmation tone.
While a message is playing, you may do the following:
Storing the Last Number Dialed
• Press the PLAY/STOP button to stop the message playback.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
• Press and release the REVIEW button to restart the current message; continue to
press and release the REVIEW button to go to previous messages.
2. Press the REDIAL button.
• Press and release the SKIP button to go to the next message.
3. Press the MEMORY button to store the number. You will hear a confirmation tone.
To replace an old number with a new redial number:
• Press the VOLUME ( + or -) button to adjust the playback volume.
Memory Full
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the REDIAL button.
When the answering system memory is full, the system answers after 10 rings. You
3. Press the MEMORY button, and the screen displays REPLACE MEMO?.
should erase some messages so the answering system may record new messages.
4. Press the MEMORY button again to replace the old number with the new number.
Erasing Messages
You will hear a confirmation tone.
You may erase messages three ways:
Inserting a Pause in the Dialing Sequence of a
• To erase a single message, press the ERASE button on the base to erase a message
Stored Number
during playback.
If a pause is needed to wait for a dial or access tone, press the #PAUSE button to insert
• To erase all reviewed messages, press and hold the ERASE button on the base until
a delay in dialing sequence of a stored number (for example, after you dial 9 for an
the unit beeps.
outside line, or to wait for a computer access tone). the screen displays Pause as a P,
• To erase a message using the handset:
and each pause counts as one digit in the dialing sequence.
1. Press FORMAT/answer or answer/transfer button on the handset.
Changing the Battery
2. Press the play/stop button (2 key) on the handset.
3. Press the erase button on the handset to erase a message during playback.
NOTE: Erased messages cannot be restored. Be careful when
pressing the erase button because if the next unheard message has
started to play, it will also be erased.
Leaving a Memo
1. Make sure the telephone is OFF (not in TALK mode) before you replace battery.
Use the memo feature to leave a message.
2. Remove the battery compartment door.
1. Press and hold the MEMO button. Hold the button down until you finish recording
3. Disconnect the cord attached to the battery pack and remove the battery pack from
the message.
the handset.
2. Begin speaking after you hear the beep.
4. Insert the new battery pack and connect the cord to the jack inside the battery
3. Release the MEMO button when you are finished.
compartment.
Remote Access
5. Put the battery compartment door back on.
6. Place handset in the base to charge. Allow the handset battery to properly charge
You may access the answering system with the cordless handset or from any tone-dial
(for 16 hours) prior to first use or when you install a new battery pack. If you do not
compatible telephone.
properly charge the phone, battery performance will be compromised.
Cordless Handset
Battery Safety Precautions
1. Press the FORMAT/answer or answer/transfer button to access the answering
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
system.
toxic materials could be released which can cause injury.
2. Use the corresponding handset keys just like you would use the base buttons (see
• To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride or
"Answering System Setup"). The button functions are located on the handset above
Nickel-Cadmium battery listed in the User's Guide.
each number key. For example, to play messages:
• Keep batteries out of the reach of children.
• Press the FORMAT/answer or answer/transfer button. The screen displays
ANSWERER REMOTE.
• Remove batteries if storing over 30 days.
• Press 2 (play/stop).
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
• When you are finished listening to your messages, press the FORMAT/answer or
indicates that we are participating in a program to collect and recycle the
answer/transfer button again.
rechargeable battery (or batteries).
Screening Calls from the Handset
For more information go to the RBRC web site at www.rbrc.org
Memory Location
Use the handset to screen calls even when you can't hear the answering system.
or call 1-800-8-BATTERY or contact a local recycling center.
7
When the answering system picks up:
8
1. Press the answer/transfer or answer/FORMAT button to access the answering
Display Messages
system.
9
2. Listen as the caller leaves a message.
The following indicators show the status of a message or of the unit.
3. Press the TALK/call back button to speak to the person or press the answer/transfer
ANSWERER REMOTE
or answer/FORMAT button to stop screening the call.
Memory Full
BLOCKED CALL
When answering system memory is full, the system answers after 10 rings, beeps and
waits for you to enter the 3-digit security code. If you don't enter the security code within 10
BLOCKED NAME
seconds, the phone hangs up.
BLOCKED NUMBER
You should erase some messages so the answering system can record new ones.
NOTE: The unit also answers after the 10th ring if it is turned off. To
CALL WAITING
access the answering system, enter your 3-digit security code after
DELETE ALL?
you hear the beep.
Accessing the Answering System from Another
DELETE CALL ID?
Location
DELETED
EMPTY
You can access your answering system from any touch-tone phone by entering your 3-digit
security code after you hear the outgoing announcement.
END OF LIST
1. Dial the telephone number to which the answering system is connected to.
ENTER NAME
2. Enter the security code after you hear the tone.
3. Follow the voice menu to use the answering system's remote functions.
ENTER NUMBER
The remote feature lets you perform the following functions:
To
Press this Button
INCOMPLETE DATA
Review message
1
Play back messages
2
LOW BATTERY
Stop message playback
2
NEW
Erase message
0 (during message playback)
NO CALLS
Skip message
3
NO DATA
Turn off/on answerer
4
PAGING
Review voice menu options
7
PRESS TALK KEY
TIP: You can bypass the outgoing announcement by pressing any
numbered key on the touch-tone pad while the announcement
REPT
is playing. Then, you can enter your security code to access the
answering system.
TRANSFERRING
Changing the Security Code
The default security code for accessing the answering system from another location is 1 2
UNKNOWN NAME/
3. You must use the handset to change the security code. With the phone OFF (not in TALK
CALLER/NUMBER
mode), follow these steps:
1. Press the answer/transfer or answer/FORMAT button to display ANSWERER REMOTE.
2. Press the TONE*/exit button.
3. Enter the new 3-digit security code.
4. Press the TONE*/exit button again. The unit announces the new code, pauses,
beeps, and then announces the menu options again.
Answering System Display Messages
CAUTION: To reduce the risk of fire or personal injury, use only
The following indicators show the status of the answering system.
the Thomson Inc. approved Nickel-metal Hydride (Ni-MH) battery
- -
Answerer off.
model 2-2522 or Nickel-Cadmium battery model 5-2459, which is
0-59
Total number of messages.
compatible with this unit.
An (blinking)
Currently answering a call.
CL (blinking)
The voice time/day stamp needs set.
F (blinking)
Memory is full.
LA (Line Access)
External line remote answerer.
Six bars (blinking)
Recording a memo or announcement.
Handset Sound Signals
Signal
Meaning
A long warbling tone (with ringer on)
Signals an incoming call
Three short beeps (several times)
Page signal
Single beep every 7 seconds
Low battery warning
Troubleshooting Guide
Caller ID Solutions
No Display
• The battery must be fully charged. Try replacing the battery.
• Make sure that the unit is connected to a non-switched electrical outlet. Disconnect
the unit from the wall and plug it in again.
• You must be subscribed to Caller ID service from your local telephone company in
order to receive Caller ID records.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates either
the presence of noise on the line, or that an invalid message has been sent from the
telephone company.
Cordless Phone Solutions
Indicates the answering system is being accessed
remotely.
No dial tone
The person is calling from a number that has been
• Check installation:
blocked from transmission.
Make sure the base power cord is connected to a working electrical outlet.
The persons name is blocked from transmission.
Make sure the telephone line cord is connected to the base unit and the wall phone
The person is calling from a number that has been
jack.
blocked from transmission.
• Connect another phone to the same modular jack; if the second phone doesn't
Indicates a call is waiting on the line.
work, the problem might be with your wiring or local service.
Prompt asking if you want to erase all Caller ID records.
• The handset may be out of range of the base. Move closer to the base.
Prompt asking if you want to erase a Caller ID record.
• Make sure the battery is properly charged (for 16 hours).
Prompt confirming the Caller ID record is erased.
• Ensure the battery pack is installed correctly.
Indicates a memory location is vacant.
• Did the handset beep when you pressed the TALK/call back button? Did the in use/
charge indicator come on? The battery may need to be charged.
Indicates that there is no additional information in Caller
ID memory.
• Place the handset in the base for at least 20 seconds.
Prompt telling you to enter the name for one of the 10
Handset does not ring
memory locations.
• Make sure the RINGER switch on the handset is turned ON.
Prompt telling you to enter the telephone number for one
• Move closer to the base. The handset may be out of range.
of the 10 memory locations.
• You may have too many extension phones on your line. Try unplugging some
Caller information has been interrupted during
phones.
transmission or the telephone line is excessively noisy.
• Check for a dial tone.
Indicates the battery needs to be charged.
Indicates call or calls have not been reviewed.
You experience static, noise, or fading in and out
Indicates no calls have been received.
• Change channels.
No Caller ID information was received.
• Move closer to base. The handset might be out of range.
The PAGE button has been pressed on the base.
• Relocate the base. Make sure base is not plugged into an electrical outlet with
another household appliance.
Indicates the CID number is a Direct Dial Number (DDN)
and cannot be formatted.
• Charge the battery.
Repeat call message. Indicates that a new call from the
Unit beeps
same number was received more than once.
• Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours.
The handset is transferring a call or receiving notice to
• Clean the charging contacts on handset and base with a soft cloth.
accept a transferred call.
• See solutions for "No dial tone."
The incoming call is from an area not serviced by
Caller ID or the information was not sent.
• Replace the battery.
Memory Dialing doesn't work
• Make sure you programmed the memory location keys correctly.
• Did you follow proper dialing sequence?
Phone dials in pulse with tone service
• Make sure phone is in tone dialing mode.
Phone won't dial out with pulse service
• Make sure phone is in pulse dialing mode.
Answering System Solutions
Warranty Assistance
Can't hear messages, beep, etc.
If trouble is experienced with this equipment, for warranty information, please
• Adjust the speaker volume.
contact customer service at 1-800-448-0329. If the equipment is causing harm to
the telephone network, the telephone company may require that you disconnect the
Time/Day setting stuck at 12 a.m Mon.
equipment until the problem is resolved.
• Set the time clock.
Any unauthorized repairs, changes or modifications not expressly approved by
Thomson Inc. could void the user's authority to operate this product. For instructions
Answers on 10th ring
on how to obtain a replacement unit, refer to the warranty included in this guide or call
• Make sure answering system is turned on.
customer service at 1-800-448-0329.
• The phone's memory may be full.
Or refer inquiries to:
Thomson Inc.
Incoming messages are incomplete
Manager, Consumer Relations
• Was an extension phone picked up?
P O Box 1976
• The phone's memory is full.
Indianapolis, IN 46206
• You accidentally pressed the play/stop button during playback and stopped the
Attach your sales receipt to this booklet for future reference or jot down the date this
message.
product was purchased or received as a gift. This information will be valuable if service
should be required during the warranty period.
Won't respond to remote commands
Purchase date
• You must use a tone-dial phone for remote access.
• You must enter the correct security code.
Name of store
• Did the unit hang up? If you take no action for a period of time, the system
automatically hangs up.
Causes of Poor Reception
• Aluminum siding.
Accessory Information
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
DESCRIPTION
• You're too close to appliances such as microwaves, stoves, computers, etc.
Handset Replacement Battery (Ni-MH)
Handset Replacement Battery (Ni-Cd)
• Atmospheric conditions, such as strong storms.
Black
• Base is installed in the basement or lower floor of the house.
27851xx1 AC Power adaptor
5-2648 or 5-2749
• Base is plugged into AC outlet with other electronic devices.
27851xx2 AC Power adaptor
5-2512 or 5-2749
• Baby monitor is using the same frequency.
To place order, have your Visa, MasterCard, or Discover Card ready
• Handset battery is low.
1-800-338-0376
.
and call toll-free
• You're out of range of the base.
A shipping and handling fee will be charged upon ordering.
We are required by law to collect appropriate sales tax for each individual state, country,
• Microwave oven is using the same frequency.
and locality to which the merchandise is being sent.
General Product Care
Items are subject to availability.
*Prices are subject to change without notice.
To keep your telephone working and looking good, follow these guidelines:
• Avoid putting the phone near heating appliances and devices that generate
electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping the unit and other rough treatment.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will damage the
finish.
• Retain the original packaging in case you need to ship the phone at a later date.
• Periodically clean the charge contacts on the handset and base with a soft cloth.
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from
date of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new unit. The exchange unit is under warranty for the
remainder of the original product's warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally provided
with the product. We recommend using the original carton and packing materials.
• "Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
that the product is within the warranty period, must be presented to obtain
warranty service." For rental firms, proof of first rental is also required. Also print
your name and address and a description of the defect. Send via standard UPS or
its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case
of damage or loss.
• A new unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner's Manual provides information regarding
operating instructions and user controls. Any additional information, should be
MODEL NO.
obtained from your dealer.)
5-2522
• Installation and setup service adjustments.
5-2459
• Batteries.
Gray
• Damage from misuse or neglect.
5-2754
• Products which have been modified or incorporated into other products.
5-2618 or 5-2754
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit.
It will make it easier to contact you should it ever be necessary. The return of the
card is not required for warranty coverage.
Limitation of Warranty:
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS
PRODUCT. ALL OTHER WARRANTIES, ExPRESS OR IMPLIED (INCLUDING ALL
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION
GIVEN BY THOMSON INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A
GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
ExCLUSIVE REMEDY OF THE CONSUMER. THOMSON INC. SHALL NOT BE LIABLE
FOR INCIDENTAL OR CONSEqUENTIAL DAMAGES RESULTING FROM THE USE OF
THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY ExPRESS OR IMPLIED
WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED
WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF INDIANA. ExCEPT
TO THE ExTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT
IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts so the above
limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights
that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
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