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Trouble shooting
If you have any problem, check the countermeasure for each symptom listed below.
The following symptoms may have caused by inappropriate adjustment rather than
actual malfunction of the unit. If the trouble persists, contact Kogan support.
Problem
Poor picture and sound quality
No picture or sound under TV status
No sound or sound is too low at
maximum volume
No color, wrong colors or tints.
Picture rolls vertically.
Blurred or snowy picture, distorted
sound
Remote control malfunctions
Image is not centered on the screen.
Clean TV set
Colored point
Possible Solution
Try another channel.
Adjust the antenna.
Check all wire connections.
Try another channel.
Press the TV/AV button.
Make sure the TV is plugged in.
Check the antenna connections.
First, check the volume of units connected to your TV.
Adjust the TV volume accordingly .
Check sound adjustment(Volume and Mute)
Make sure the program is broadcast in color. Select the
picture menu, then adjust the color or tint submenu to the
proper value.
Check all wire connections.
Check the direction, location and connections of your antenna.
This interference is often due to the use of an indoor antenna.
Replace the remote control batteries.
Check the battery terminals.
Remote is out of range, move close to TV
Confirm there is no obstructions between remote and TV
Make sure power cord is plugged in
Adjust the horizontal and vertical position
When cleaning the LCD screen, please pull out the power plug,
use dry and soft and clean cloth to clean the dust on the
screen and shell. In case of further cleaning for the screen,
please use clean wet cloth. Do not use naphtha, thinner or
similar liquids for cleaning.
This product adopts a high-resolution LCD TV, and the colored
point of some pixels may occur due to the special feature of
the product. For a few of colored points, this shall not be
related with terrible product performance or product reliability,
and in case of this situation, the service of the product will not
be influenced.
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