Related Manuals for Blackberry AH0QIKO - Lotus Domino Enterprise Server
Summary of Contents for Blackberry AH0QIKO - Lotus Domino Enterprise Server
- Page 1 BlackBerry Enterprise Server for IBM Lotus Domino Version: 5.0 | Service Pack: 3 Upgrade Guide...
- Page 2 Published: 2011-07-29 SWDT561575-1649561-0729024836-001...
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Page 3: Table Of Contents
Contents 1 Revision history..............................2 Overview: BlackBerry Enterprise Server......................3 Planning a BlackBerry Enterprise Server upgrade.................... Supported BlackBerry Enterprise Server versions that you can upgrade............Replacing the BlackBerry Manager with the BlackBerry Administration Service..........Upgrade implications for the BlackBerry Configuration Database..............Synchronizing data over the wireless network automatically................ - Page 4 Specifying permissions when you connect to the BlackBerry Enterprise Server databases using Windows authentication or Microsoft SQL Server authentication............Configuring the local system account in an IBM Lotus Domino environment.......... Resolving IT policy and application control policy conflicts in a mixed version environment......
- Page 5 Specifying a name for the BlackBerry Administration Service pool during the installation process..Move user accounts to a new BlackBerry Enterprise Server using the BlackBerry Administration Service..Prevent the previous BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure... Start the new BlackBerry Enterprise Server...................... 9 Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and create a BlackBerry Configuration Database............................
- Page 6 The BlackBerry Administration Service pool name is the same as the FQDN of the host computer....IBM Lotus Domino takes a long time to complete cluster replication.............. Some web services do not function correctly after upgrading the BlackBerry Enterprise Server for IBM Lotus Domino..............................
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Page 7: Revision History
Upgrade Guide Revision history Revision history Date Description 29 July 2011 Updated the following topics: • Unsupported environments • Upgrade the BlackBerry Enterprise Server software by overwriting the existing version and using the existing BlackBerry Configuration Database • Install the BlackBerry Enterprise Server on a new computer and upgrade the existing BlackBerry Configuration Database 9 May 2011 Updated the following topics:... -
Page 8: Overview: Blackberry Enterprise Server
Upgrade Guide Overview: BlackBerry Enterprise Server Overview: BlackBerry Enterprise Server The BlackBerry® Enterprise Server is designed to be a secure, centralized link between an organization's wireless network, communications software, applications, and BlackBerry devices. The BlackBerry Enterprise Server integrates with your organization's existing infrastructure, which can include messaging and collaboration software, calendar and contact information, wireless Internet and intranet access, and custom applications, to provide device users with mobile access to your organization's resources. -
Page 9: Planning A Blackberry Enterprise Server Upgrade
Upgrade Guide Planning a BlackBerry Enterprise Server upgrade Planning a BlackBerry Enterprise Server upgrade If your organization's environment includes only one BlackBerry® Enterprise Server that is version 4.1 SP7 or later, you can upgrade the BlackBerry Enterprise Server to the latest version by overwriting it or by installing it on a different computer and moving the user data to the upgraded BlackBerry Enterprise Server. -
Page 10: Upgrade Implications For The Blackberry Configuration Database
SQL Server, and then upgrade the BlackBerry Configuration Database on the Microsoft SQL Server to the latest version. BlackBerry® Enterprise Server for IBM® Lotus® Domino® versions 5.0 SP1 or later do not support the IBM® DB2® UDB. Synchronizing data over the wireless network automatically When you upgrade the BlackBerry®... -
Page 11: Upgrading The Blackberry Enterprise Server If Your Organization's Environment Includes Blackberry Mobile Voice System 4.6
Upgrade Guide Upgrading the BlackBerry Enterprise Server if your organization's environment includes BlackBerry Mobile Voice System 4.6 If the BlackBerry Configuration Database in the BlackBerry Domain is earlier than version 5.0, you cannot use the upgrade application for BlackBerry Enterprise Server 5.0 SP3. You must upgrade the BlackBerry Enterprise Server by running the setup application. -
Page 12: Hardware Requirements: Blackberry Enterprise Server
Upgrade Guide Hardware requirements: BlackBerry Enterprise Server Hardware requirements: BlackBerry Enterprise Server The following are requirements for a BlackBerry® Enterprise Server and the BlackBerry Enterprise Server components that you install on a single computer, and excludes the BlackBerry Collaboration Service. The requirements are for a BlackBerry Enterprise Server environment that includes users that receive 100 to 200 email messages each day. - Page 13 Upgrade Guide Hardware requirements: BlackBerry Enterprise Server Item Requirement • Approximately 2 MB per user each day for log files (100 email messages per user) BlackBerry Enterprise Server that • 64-bit operating system recommended supports up to 2000 users • Single processor, 2.83 GHz Intel Xeon 5400 Series (Quad Core) or two processors, 3.0 GHz Intel Xeon 5100 Series (Dual Core) •...
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Page 14: System Requirements
IBM Lotus Domino 8.5.1 with a primary Domino Directory • IBM Lotus Domino 8.5.2 with a primary Domino Directory 32-bit IBM Lotus Domino A 32-bit IBM Lotus Domino server, even if the operating system is a 64-bit operating system notes.ini file A notes.ini file with the following conditions: •... -
Page 15: System Requirements: Blackberry Administration Service And Blackberry Web Desktop Manager
BlackBerry Web Desktop Manager To support BlackBerry Web Desktop Manager users, the following users conditions: • Internet accounts and passwords for IBM® Lotus® Domino® for BlackBerry Web Desktop Manager users • all user accounts located on the same IBM Lotus Domino server... -
Page 16: System Requirements: Blackberry Enterprise Server Databases
DIIOP task running In your organization's environment, an IBM Lotus Domino server running the DIIOP task and, if you use IBM Lotus Domino authentication with BlackBerry Administration Service or BlackBerry Web Desktop Manager, with the directory assistance feature turned on. -
Page 17: System Requirements: Blackberry Attachment Service
Upgrade Guide System requirements: BlackBerry Attachment Service Item Requirement • Microsoft SQL Server 2005 SP3 Enterprise Edition or Standard Edition (32-bit or 64-bit) • Microsoft SQL Server 2005 SP4 Enterprise Edition or Standard Edition (32-bit or 64-bit) • Microsoft SQL Server 2008 SP1 Enterprise Edition or Standard Edition (32-bit or 64-bit) •... -
Page 18: System Requirements: Blackberry Collaboration Service
Windows Server 2008 R2 SP1 IBM® Lotus® Sametime® IP address of the computer that hosts the BlackBerry Collaboration Service added to the CommunityConnectivity document on the IBM Lotus Sametime server Novell® GroupWise® Messenger SSL authentication turned on for the Novell GroupWise Messenger agents on the Novell GroupWise Messenger server Microsoft®... - Page 19 Upgrade Guide System requirements: BlackBerry Collaboration Service Item Requirement • The Windows® account that runs the BlackBerry Collaboration Service added to one of the following groups: • RTCUniversalServerAdmins group, to automatically provision the BlackBerry Collaboration Service as a trusted service in Microsoft Active Directory (for more information, visit msdn.microsoft.com to read about required Microsoft Active Directory permissions)
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Page 20: System Requirements: Blackberry Mds Connection Service
Upgrade Guide System requirements: BlackBerry MDS Connection Service Item Requirement • RTCUniversalServerAdmins group, to automatically provision the BlackBerry Collaboration Service as a trusted service in Microsoft Active Directory (for more information, visit msdn.microsoft.com to read about required Microsoft Active Directory permissions) •... -
Page 21: System Requirements: Blackberry Monitoring Service
Upgrade Guide System requirements: BlackBerry Monitoring Service Item Requirement • Windows Server 2008 R2 • Windows Server 2008 R2 SP1 RSA® Authentication Agent To support enhanced network authentication (optional), RSA Authentication Agent 6.1 for Windows Server 2003 or RSA Authentication Agent 7.0.1 for Windows Server 2008. -
Page 22: System Requirements For Your Organization's Environment
Upgrade Guide System requirements for your organization's environment • Windows Server 2008 R2 • Windows Server 2008 R2 SP1 System requirements for your organization's environment The following system requirements apply when you configure single sign-on authentication for the BlackBerry® Administration Service and BlackBerry® Web Desktop Manager or configure the BlackBerry MDS Connection Service to support Integrated Windows®... -
Page 23: System Requirements: Messaging Server
Upgrade Guide System requirements: Messaging server Item Requirement • Microsoft hotfix 955839 installed on the users' computers to make sure the correct time zones are displayed • the following settings turned on to support Microsoft® ActiveX®: • Automatic prompting for Microsoft ActiveX controls •... -
Page 24: System Requirements: Email Applications For Users
System requirements: Email applications for users To support the BlackBerry® Enterprise Server, any of the following email applications: • IBM® Lotus Notes® version 7.0.3 or 7.0.4 (to support displaying encrypted email messages when the user.id file is stored in BlackBerry® Desktop Manager version 4.1) •... -
Page 25: Supported Features And Environments
• the IBM Lotus Domino server on the computer that hosts the BlackBerry Enterprise Server configured with the Connection documents for the other IBM Lotus Domino servers in the domains that the server replicates from • the IBM Lotus Domino server on the computer that hosts the... - Page 26 As a result, the BlackBerry Enterprise Server components might not function as expected. IBM® DB2® UDB BlackBerry Enterprise Server 5.0 and later and BlackBerry Enterprise Server components do not support IBM DB2 UDB. instant messaging server Any of the following environments: •...
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Page 27: Preupgrade Tasks
You must configure the Server document so that you can move user accounts between BlackBerry® Enterprise Server instances in your organization's BlackBerry Domain. On a computer that hosts the IBM® Lotus® Domino® administration console, open the Server document for the IBM Lotus Domino server that you want to install the BlackBerry Enterprise Server on. -
Page 28: Specifying Permissions When You Connect To The Blackberry Enterprise Server Databases Using Windows Authentication Or Microsoft Sql Server Authentication
Upgrade Guide Configuring connections for the BlackBerry Enterprise Server databases The BlackBerry Enterprise Server and BlackBerry Monitoring Service can connect to their databases on the Microsoft® SQL Server® using Windows® authentication or database authentication. By default, the BlackBerry Enterprise Server and BlackBerry Monitoring Service log in to their databases using the Windows account that you use to complete the installation process or the database credentials you provided during the installation process. -
Page 29: Configuring The Local System Account In An Ibm Lotus Domino Environment
(also called the sysadmin server role in Microsoft SQL Server Management Studio) to the Windows account or Microsoft SQL Server account. Configuring the local system account in an IBM Lotus Domino environment Add Windows credentials to the local system account You can configure the local system account to access the BlackBerry®... -
Page 30: Resolve It Policy And Application Control Policy Conflicts In A Mixed Version Environment
Upgrade Guide Backing up the BlackBerry Enterprise Server databases To avoid conflicts between the BlackBerry Policy Service and BlackBerry Administration Service in a mixed version environment, the setup application tries to turn off application polling by the BlackBerry Policy Service for each BlackBerry Enterprise Server instance in the BlackBerry Domain before it starts the upgrade process. -
Page 31: Removing The Blackberry Mds Integration Service
Upgrade Guide Removing the BlackBerry MDS Integration Service BlackBerryDBBackup.exe -d BESMgmt -f C:\DB_backup_folder -U sqlusername -P sqlpassword. BlackBerry Configuration Database Backup Tool parameters The parameters listed in brackets are optional. Parameter Description -d <database _name> This parameter specifies the name of the BlackBerry® Enterprise Server database (for example, BESMgmt). - Page 32 Upgrade Guide Removing the BlackBerry MDS Integration Service You can remove the BlackBerry MDS Integration Service using the option for the appropriate BlackBerry Enterprise Server version: BlackBerry Enterprise Server version Option 4.1 SP7 You can choose one of the following options to remove the BlackBerry MDS Integration Service: •...
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Page 33: Run The Createdb Executable To Remove The Blackberry Mds Integration Service
Upgrade Guide Removing the BlackBerry MDS Integration Service BlackBerry Enterprise Server version Option • You can run the CreateDB executable that is included with the BlackBerry Enterprise Server 5.0 SP3 installation files For more information about using the setup application to remove the BlackBerry MDS Integration Service, see "Adding or removing BlackBerry Enterprise Server components"... - Page 34 Upgrade Guide Removing the BlackBerry MDS Integration Service Verify that you configured the correct permissions on the database server that hosts the BlackBerry Configuration Database. Perform one of the following actions: • Log in to the computer that hosts the database server as a local administrator or using a Windows® account that has SQL administrator permissions.
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Page 35: Upgrade Implications For Voip Profiles
Upgrade Guide Upgrade implications for VoIP profiles Property Description By default, this folder is in the same root folder that the CreateDB.exe file is located in. LOG_DIR This property specifies the path to the folder that you want to create log files in. -
Page 36: Delete A Voip Profile
Upgrade Guide Install the SNMP service for monitoring by the BlackBerry Monitoring Service Delete a VoIP profile Before you begin: Verify that the VoIP profile is not assigned to a user account or associated with a Wi-Fi® profile. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand Policy > Wi- Fi configuration. -
Page 37: Create The Dns Record For A Blackberry Administration Service Instance
Upgrade Guide Create the DNS record for a BlackBerry Administration Service instance If you create a BlackBerry Administration Service pool using DNS round robin, you can install the BlackBerry Administration Service and BlackBerry Web Desktop Manager on each computer in the pool or you can install the BlackBerry Administration Service or BlackBerry Web Desktop Manager on some of the computers in the pool. -
Page 38: Preparing The Computer That Hosts The Blackberry Collaboration Service For Use With Microsoft Office Communications Server 2007 R2
Upgrade Guide Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 R2 • In the IP Address1 field, type the IP address of the computer that you want to host a BlackBerry Administration Service instance on. -
Page 39: Preparing The Computer That Hosts The Blackberry Collaboration Service For Use With Microsoft Lync Server 2010
Upgrade Guide Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010 Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010 If you plan to install the BlackBerry® Collaboration Service for use with Microsoft® Lync™ Server 2010, you must verify that the computer that you install the BlackBerry Collaboration Service on includes the required items. -
Page 40: Applications That Are Installed With The Blackberry Enterprise Server Components
Upgrade Guide Applications that are installed with the BlackBerry Enterprise Server components Applications that are installed with the BlackBerry Enterprise Server components You can use the BlackBerry® Enterprise Server installation process to install third-party applications. Application BlackBerry Enterprise Server components that the application is installed with JDK®... - Page 41 Upgrade Guide Prerequisites: Upgrading the BlackBerry Enterprise Server software • SRP host (for BlackBerry Enterprise Server 5.0 and later, the format of the SRP host is different from earlier versions) • SRP identifier • SRP key • computer name and port number of the instant messaging server (use the virtual server name and port number where the AJAX service is installed for Microsoft®...
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Page 42: Performing A Test Upgrade Of The Blackberry Configuration Database
Upgrade Guide Performing a test upgrade of the BlackBerry Configuration Database Performing a test upgrade of the BlackBerry Configuration Database If you want to make sure that you can upgrade the BlackBerry® Configuration Database in your organization's environment without any issues or if you want to find out how long it takes to upgrade the BlackBerry Configuration Database, you can perform a test upgrade of the BlackBerry Configuration Database. - Page 43 Upgrade Guide Performing a test upgrade of the BlackBerry Configuration Database Property Description SERVER This property specifies the name of the database server that hosts the BlackBerry Configuration Database. If a database instance hosts the BlackBerry Configuration Database, follow the format database_server_name\database_instance_name.
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Page 44: Upgrading The Blackberry Enterprise Server Software By Using The In-Place Upgrade Process
Upgrade Guide Upgrading the BlackBerry Enterprise Server software by using the in-place upgrade process Upgrading the BlackBerry Enterprise Server software by using the in-place upgrade process Using the in-place upgrade process, you can upgrade the BlackBerry® Enterprise Server software by replacing the existing version and upgrading the BlackBerry Configuration Database. - Page 45 Log in to the computer using the Windows® account that the BlackBerry Enterprise Server services run on. Stop the IBM® Lotus® Domino® server. In the Windows Services, change the startup type of the IBM Lotus Domino server to manual. In the BlackBerry Enterprise Server installation files, double-click setup.exe.
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Page 46: Specifying A Name For The Blackberry Administration Service Pool During The Installation Process
14. In the DIIOP settings dialog box, perform the following actions: In the FQDN field, type the FQDN of the IBM Lotus Domino server that is running the DIIOP task or if you want to configure high availability for the DIIOP task, the FQDN of a hardware load balancer entry or software load balancer entry. -
Page 47: Upgrade The Blackberry Enterprise Server Instances That You Configured For Disaster Recovery
Upgrade Guide Upgrade the BlackBerry Enterprise Server instances that you configured for disaster recovery Upgrade the BlackBerry Enterprise Server instances that you configured for disaster recovery If you configured the BlackBerry® Enterprise Server instances in your organization's environment for disaster recovery, you configured two BlackBerry Enterprise Server instances that use the same SRP address. -
Page 48: Upgrading The Blackberry Enterprise Server Using The Cutover Upgrade Process And Upgrade The Existing Blackberry Configuration Database
Upgrade Guide Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrade the existing BlackBerry Configuration Database Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrade the existing BlackBerry Configuration Database You can use the cutover upgrade process to install a BlackBerry® Enterprise Server on a new computer and move user accounts and server information from a previous BlackBerry Enterprise Server to the new one. -
Page 49: Besmgmt.cfg Properties
Upgrade Guide Upgrade a BlackBerry Configuration Database Extract the contents to a folder on the computer. Navigate to <extracted_folder>\Database. Open the BesMgmt.cfg file in a text editor. Change the file to include information that is specific to your organization's environment. Save and close the file. -
Page 50: Install The Blackberry Enterprise Server On A New Computer And Upgrade The Existing Blackberry Configuration Database
Stop the IBM® Lotus® Domino® server. In the Windows Services, change the startup type of the IBM Lotus Domino server to manual. In the BlackBerry Enterprise Server installation files, double-click setup.exe. In the Setup type dialog box, select Use an existing BlackBerry Configuration Database. - Page 51 14. In the DIIOP settings dialog box, perform the following actions: In the FQDN field, type the FQDN of the IBM Lotus Domino server that is running the DIIOP task or if you want to configure high availability for the DIIOP task, the FQDN of a hardware load balancer entry or software load balancer entry.
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Page 52: Specifying A Name For The Blackberry Administration Service Pool During The Installation Process
Upgrade Guide Move user accounts to a new BlackBerry Enterprise Server using the BlackBerry Administration Service 16. In the Console addresses dialog box, copy the web addresses for the BlackBerry Enterprise Server components and paste them into a document for future reference. You can use the web addresses to log in to the BlackBerry Enterprise Server components that you installed. -
Page 53: Prevent The Previous Blackberry Enterprise Server From Connecting To The Blackberry Infrastructure
BlackBerry devices to the BlackBerry® Desktop Manager or BlackBerry® Web Desktop Manager to receive new SRP routing and service name information. Inform users about the new IBM® Lotus® Domino® server name so that they can update the settings in the BlackBerry Desktop Manager or BlackBerry Web Desktop Manager. -
Page 54: Upgrading The Blackberry Enterprise Server Using The Cutover Upgrade Process And Create A Blackberry Configuration Database
Upgrade Guide Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and create a BlackBerry Configuration Database Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and create a BlackBerry Configuration Database Using the cutover upgrade process, you can install the BlackBerry® Enterprise Server on a new computer and move user accounts and server information from the previous BlackBerry Enterprise Server to the new one. -
Page 55: Besmgmt.cfg Properties
Upgrade Guide Create a BlackBerry Configuration Database Open the BesMgmt.cfg file in a text editor. Change the file to include information that is specific to your organization's environment. Save and close the file. Open a command prompt window. Change to <extracted_folder>\Database. 10. -
Page 56: Install The Blackberry Enterprise Server On A New Computer And Create A New Blackberry Configuration Database
Stop the IBM® Lotus® Domino® server. In the Windows Services, change the startup type of the IBM Lotus Domino server to manual. In the BlackBerry Enterprise Server installation files, double-click setup.exe. In the Setup type dialog box, select Create a BlackBerry Configuration Database. - Page 57 14. In the DIIOP settings dialog box, perform the following actions: In the FQDN field, type the FQDN of the IBM Lotus Domino server that is running the DIIOP task or if you want to configure high availability for the DIIOP task, the FQDN of a hardware load balancer entry or software load balancer entry.
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Page 58: Specifying A Name For The Blackberry Administration Service Pool During The Installation Process
Upgrade Guide Install the BlackBerry Enterprise Server on a new computer and create a new BlackBerry Configuration Database Specifying a name for the BlackBerry Administration Service pool during the installation process During the installation process, the setup application prompts you to specify the name of the BlackBerry® Administration Service pool. -
Page 59: Upgrading The Blackberry Enterprise Server Software In Phases
Upgrade Guide Upgrading the BlackBerry Enterprise Server software in phases Upgrading the BlackBerry Enterprise Server software in phases If you use the phased upgrade process, you can maintain previous versions of the BlackBerry® Enterprise Server software, install additional BlackBerry Enterprise Server instances over time, and move user accounts to the latest BlackBerry Enterprise Server versions. -
Page 60: Upgrade A Standalone Blackberry Router
Upgrade Guide Upgrade a standalone BlackBerry Router If you create a new BlackBerry Configuration Database, create roles, administrator accounts, groups, IT policies, and software configurations for your organization's environment. If you upgrade an existing BlackBerry Configuration Database, remove BlackBerry Manager instances from your organization's environment. -
Page 61: Test The Connection From The Blackberry Router To The Blackberry Infrastructure
Upgrade Guide Upgrade a standalone BlackBerry Router Test the connection from the BlackBerry Router to the BlackBerry Infrastructure To make sure that the BlackBerry® Router can connect to the BlackBerry® Infrastructure, you can test the connection using the BBSRPTest tool that is included with the BlackBerry® Enterprise Server installation files. The BBSRPTest tool tries to connect to the BlackBerry Infrastructure using the SRP address and SRP port that you specified for the BlackBerry Infrastructure during the BlackBerry Router installation process. -
Page 62: Postupgrade Tasks
Upgrade Guide Postupgrade tasks Postupgrade tasks Resend the database mirroring parameters to BlackBerry Enterprise Server components If the computers that host BlackBerry® Enterprise Server components were not running or connected to the network when you configured the BlackBerry® Enterprise Solution to support database mirroring, or if you do not know if all of the components were configured to support database mirroring, you should resend the database mirroring parameters to the components. -
Page 63: Upgrade The Blackberry Database Notification System
Upgrade Guide Upgrade the BlackBerry database notification system When you upgrade a BlackBerry® Enterprise Server, the setup application creates new MdsLogin.conf or krb5.conf files and creates backup versions of the old BlackBerry MDS Connection Service configuration files in the same location. -
Page 64: Best Practice: Running The Blackberry Enterprise Server
BlackBerry Enterprise Server using the BlackBerry Administration Service. You should not use the IBM® Lotus® Domino® console to stop and start the BlackBerry Messaging Agent. If you use the IBM Lotus Domino console, the BlackBerry Messaging Agent libraries might not load properly and, if you configure high availability, the BlackBerry Messaging Agent might not start correctly as the primary or standby instance. -
Page 65: Configure The Blackberry Administration Service Instances In A Pool To Communicate Across Network Subnets
Upgrade Guide Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets The instances in the BlackBerry® Administration Service pool use multicast UDP to communicate with each other. If the BlackBerry Administration Service instances are located in different network subnets and your organization's network configuration does not permit multicast UDP across the network subnets, you must configure the BlackBerry Administration Service instances to use TCP to communicate with each other. -
Page 66: Change Applications To Support Blackberry Mds Connection Service Failover
Upgrade Guide Change applications to support BlackBerry MDS Connection Service failover Add the web address for the BlackBerry Administration Service or BlackBerry Monitoring Service to the list of trusted web sites in Windows Internet Explorer, and install the certificate for the BlackBerry Administration Service or BlackBerry Monitoring Service in the certificate store of your computer. -
Page 67: Configuring Support For New Attachments
Upgrade Guide Configuring support for new attachments • Configure the application servers to use a list of IP addresses to find an available central push server. If a central push server does not respond to a request, the application can try to connect to another central push server. -
Page 68: Assigning An It Policy To A Group
Upgrade Guide Assigning an IT policy to a group Click Edit instance. In the Distiller section, in the Allowed column, turn on the attachment distillers that you want the BlackBerry Attachment Service to support. If required, in the Distiller section, in the Attachment size (KB) column, change the attachment size, in KB, for the new attachments. -
Page 69: Configuring Minimum Microsoft Sql Server Permissions For The Windows Account
Upgrade Guide Configuring minimum Microsoft SQL Server permissions for the Windows account In the Microsoft® SQL Server® management console, create a SQL login for the Windows account or SQL authentication account. Assign the account to the rim_db_AttachmentServer role in the BlackBerry Configuration Database. If you want the BlackBerry Attachment Service to use a SQL authentication account to access the BlackBerry Configuration Database, perform the following actions: On the computer that you installed the BlackBerry Attachment Service on, log in using the Windows account... -
Page 70: Configure Minimum Microsoft Sql Server Permissions For The Windows Account
Upgrade Guide Configuring a computer for monitoring Server and database roles Description You can remove this role from the Windows account that the BlackBerry Enterprise Server uses to run after the setup application creates or upgrades the BlackBerry Configuration Database. rim_db_bes_server The BlackBerry Enterprise Server requires this role to run the BlackBerry Enterprise Server services. -
Page 71: Configure The Blackberry Monitoring Service To Monitor A Blackberry Enterprise Server
BlackBerry Mail Store Service uses to run to a local system account. If you do so, the BlackBerry Mail Store Service does not start and you cannot log in to the BlackBerry Administration Service unless you add the executables for IBM® Lotus® Domino® to the system environment variables. -
Page 72: Store Database Credentials For The Local System Account
On the computer that hosts the BlackBerry Enterprise Server, right-click My Computer. Click Properties. On the Advanced tab, click Environment Variables. Add the path to the IBM Lotus Domino installation folder to the Path system variable (for example, C:\Program Files\Lotus\Domino\nserver.exe) Click OK. -
Page 73: Manually Provision The Blackberry Collaboration Service As A Trusted Application
Upgrade Guide Provisioning the BlackBerry Collaboration Service as a trusted application If you do not add the Windows account that runs the BlackBerry Collaboration Service to the RTCUniversalServerAdmins group, you must manually provision each BlackBerry Collaboration Service instance as a trusted application. - Page 74 Upgrade Guide Provisioning the BlackBerry Collaboration Service as a trusted application In a text editor, open the rimpublic.property file. At the end of the file, type improxy.RIMMSConnector.autoprovision=false. Save and close the rimpublic.property file. In the Windows® Services, restart the BlackBerry Collaboration Service. Related topics Manually provision the BlackBerry Collaboration Service as a trusted application, 71...
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Page 75: Troubleshooting The Blackberry Enterprise Server Upgrade Process
Upgrade Guide Troubleshooting the BlackBerry Enterprise Server upgrade process Troubleshooting the BlackBerry Enterprise Server upgrade process Failed to write License Key to the Database This error message appears when you try to add the BlackBerry® Client Access License key during the installation process. -
Page 76: Attempt To Establish Connection Failed With Security Reason "3
Upgrade Guide Attempt to establish connection failed with security reason "3" If you installed the IBM® Lotus® Domino® server recently but you did not start it yet, start it and stop it. Restart the setup application. Attempt to establish connection failed with security reason "3"... -
Page 77: The Blackberry Monitoring Service Cannot Monitor Events
Upgrade Guide The BlackBerry Monitoring Service cannot monitor events Complete the instructions on the screen. Restart the BlackBerry Enterprise Server setup application. The BlackBerry Monitoring Service cannot monitor events Possible cause The SNMP service was not installed before the BlackBerry® Enterprise Server software was installed. Possible solution To permit the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server activity, you can install the SNMP service on the computer after you install a BlackBerry Enterprise Server. -
Page 78: Various Blackberry Enterprise Server Components Do Not Start
Upgrade Guide Various BlackBerry Enterprise Server components do not start Various BlackBerry Enterprise Server components do not start Possible cause Possible solution The BlackBerry® Administration Configure a static port for the BlackBerry Configuration Database. Service, BlackBerry MDS Connection On the computer that hosts the BlackBerry® Enterprise Server Service, or BlackBerry Collaboration component, on the taskbar, click Start >... -
Page 79: You Cannot Create A User Account In The Blackberry Administration Service
BlackBerry Enterprise Server for an later, and when you search for a user IBM® Lotus® Domino® server that is running. account in the BlackBerry Using the local system account, restart the Lotus Domino server that Administration Service, the is running on the computer that hosts the BlackBerry Enterprise Server. -
Page 80: Ibm Lotus Domino Takes A Long Time To Complete Cluster Replication
Possible cause By default, IBM® Lotus® Domino® servers use only one cluster replicator. If the IBM Lotus Domino servers take a long time to replicate the cluster, you can add cluster replicators to the IBM Lotus Domino servers. Possible solution Add cluster replicators to the IBM Lotus Domino servers. -
Page 81: Glossary
Upgrade Guide Glossary Glossary Advanced Encryption Standard application programming interface AJAX Asynchronous JavaScript® and XML BlackBerry CAL A BlackBerry® Client Access License (BlackBerry CAL) limits how many users you can add to a BlackBerry® Enterprise Server. BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server instances that connect to it. - Page 82 Glossary HTTPS Hypertext Transfer Protocol over Secure Sockets Layer IBM DB2 UDB IBM® DB2® Universal Database Internet Information Services Internet Protocol IP address An Internet Protocol (IP) address is an identification number that each computer or mobile device uses when it sends or receives information over a network, such as the Internet.
- Page 83 Upgrade Guide Glossary RAID redundant array of independent (or inexpensive) disks Short Message Service SNMP Simple Network Management Protocol Structured Query Language Server Routing Protocol Secure Sockets Layer TCP/IP Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols that is used to transmit data over networks, such as the Internet.
- Page 84 Upgrade Guide Glossary Extensible Markup Language...
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Page 85: Provide Feedback
Upgrade Guide Provide feedback Provide feedback To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback. -
Page 86: Legal Notice
U.S. and countries around the world. Safari is a trademark of Apple Inc. Google Chrome is a trademark of Google Inc. IBM, DB2, Domino, Lotus, and Sametime are trademarks of International Business Machines Corporation. Intel and Xeon are trademarks of Intel Corporation. - Page 87 Upgrade Guide Legal notice DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON- PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES...
- Page 88 Upgrade Guide Legal notice whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.