Additional Information; Troubleshooting - Pioneer Serato DDJ-SX Operating Instructions Manual

Additional information

Troubleshooting

! Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points
below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If the trouble
cannot be rectified after checking the items below, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.
! This unit may not operate properly due to static electricity or other external influences. In this case, proper operation may be restored by turning the
power off, waiting 1 minute, then turning the power back on.
Problem
The power is not turned on.
This unit is not recognized.
Tracks are not displayed in the library.
iTunes tracks are not displayed in
the library.
Music files in the library cannot be
edited (changing track names, etc.).
Recording is not possible.
No sound or small sound.
Distorted sound.
Sound being played is interrupted
when using DJ software.
Sound of an external device or micro-
phone cannot be output.
Sound is interrupted when the ASIO
driver is set.
The indicator flashes and operation
is strange.
Check
Is the [STANDBY/ON] switch for power supply
set to [ON]?
Is the included AC adapter properly connected?
Is the included USB cable properly connected?
Are you using a USB hub?
Is the driver software properly set? (Windows)
Have music files been imported?
Is a crate or subcrate that does not contain any
tracks selected?
Is [Library + Display] at the [Library + Display]
tab in the [SETUP] menu checked?
Is a crate or subcrate that does not contain any
tracks selected?
Is [Protect Library] at the [SETUP] menu's
[Library + Display] tab enabled?
Is the recording level low?
Have you saved the recording after completing it?
Are the [TRIM] control, channel faders, crossfader,
[INPUT SELECT] switch and [MASTER LEVEL]
control set to the proper positions?
Are the connected powered speakers, etc., prop-
erly set?
Are the connection cables properly connected?
Are the terminals and plugs dirty?
Is the driver software properly set? (Windows)
Is the [MASTER LEVEL] control set to the proper
position?
Is the [TRIM] control set to the proper position?
Is the driver software's latency value suitable?
Is the [INPUT SELECT] switch set to the proper
position?
Has the ASIO driver been set with Serato DJ
running?
—
Remedy
Set the [STANDBY/ON] switch for power supply to [ON].
Mount the power plug properly on the included AC adapter.
Connect the included AC adapter properly to the power outlet. (page 6)
Connect the included AC adapter's DC plug properly to this unit.
Connect the included USB cable properly.
USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable.
Set the driver software properly. (With Mac OS X, no driver software is neces-
sary.) (page 6)
Import the music files properly.
For details on importing music files, see the Serato DJ software manual.
Either select a crate or subcrate that contains any tracks or add tracks to the
crate or subcrate.
Check [Library + Display].
For details on importing music files, see the Serato DJ software manual.
Either select a crate or subcrate that contains any tracks or add tracks to the
crate or subcrate.
Disable [Protect Library].
Adjust the gain control on the [REC] panel in the Serato DJ software.
Save the recording after completing it.
For detailed instructions on recording, see the Serato DJ software manual.
Set the [TRIM] control, channel faders, crossfader, [INPUT SELECT] switch and
[MASTER LEVEL] control to the proper positions.
Properly set the external input selection, volume, etc., on the powered speakers,
etc.
Connect the connection cables properly.
Clean the terminals and plugs before making connections.
Set the driver software properly. (With Mac OS X, no driver software is neces-
sary.) (page 6)
Adjust the [MASTER LEVEL] control so that the master level indicator's orange
indicator lights at the peak level.
Adjust the [TRIM] control so that the channel level indicator's orange indicator
lights at the peak level.
Set the driver software's latency to a suitable value.
Set the DJ software's latency to a suitable value.
Set the [INPUT SELECT] switch to the proper position.
Set the ASIO driver before launching Serato DJ. (page 8)
Normal operation can be restored by disconnecting the AC adapter, waiting at
least 1 minute, then reconnecting the AC adapter.
If the same symptom persists, disconnect the AC adapter, then request repairs.
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