eMachines D620 Service Manual
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eMachines D620 Service Manual

Service guide
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eMachines
D620
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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  • Page 1 D620 Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on eMachines D620 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose.
  • Page 5 Conventions The following conventions are used in this manual: SCREEN Denotes actual messages that appear on screen. MESSAGES NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 6 Preface Before using this information and the product it supports, please read the following general information. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.

  • Page 7: System Specification

    Chapter 1 System Specification Features Below is a brief summary of the computer’s many feature: Operating system ® • Genuine Windows Vista Platform ™ • AMD Athlon 2650e processor or higer • AMD RS690MC/SB600 chipset • IEEE 802.11b/g Display and Graphics •...

  • Page 8: Special Keys And Controls

    Special keys and controls • 88-/89-key keyboard • Touchpad pointing device I/O Interface • Four USB 2.0 ports • External display (VGA) port • Headphones/speaker/line-out jack • Microphone-in jack • Ethernet (RJ-45) port • DC-in jack for AC adaptor Power Subsystem •...

  • Page 9: Your Emachines Notebook Tour

    Your eMachines Notebook Tour After knowing your computer features, let us show you around your new eMachines computer. Top view Icon Item Description Integrated webcam Web camera for video communication. (only for certain models) Microphone Internal microphone for sound recording.
  • Page 10 Indicates when the hard disk drive is active. Num Lock Lights up when Num Lock is activated. Caps Lock Lights up when Caps Lock is activated. Keyboard For entering data into your computer. Palmrest Comfortable support area for your hands when you use the computer.

  • Page 11: Closed Front View

    Closed front view Icon Item Description Speakers Left and right speakers deliver stereo audio output. Microphone-in jack Accepts inputs from external microphones. Headphones/speaker/ Connects to audio line-out devices (e.g., speakers, line-out jack headphones). Wireless communication Enable/disable the wireless function. (manufacturing option). switch Latch Locks and releases the lid.

  • Page 12: Left View

    Left View Icon Item Description Kensington lock slot Connects to a Kensington-compatible computer security lock. Note: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer. Insert the locki nto the notch and turn the key to secure the lock.

  • Page 13: Bottom Panel

    Bottom Panel Icon Item Description Battery bay Houses the computer's battery pack. Battery lock Locks the battery in position. Hard disk bay Houses the computer's hard disk (secured with screws). Memory compartment Houses the computer's main memory. Battery release latch Releases the battery for removal.

  • Page 14: Touchpad Basics

    Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following items show you how to use the touchpad with two-click buttons.
  • Page 15 Function Left Button (2) Right Button (3) Main touchpad (1) Execute Click twice Tap twice (at the same speed as double- quickly. clicking the mouse button). Select Click once. Tap once. Drag Click and hold, Tap twice (at the same speed as double- then use finger clicking a mouse button);...

  • Page 16: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and Embedded Numeric Keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock...

  • Page 17: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...
  • Page 18 Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness, volume output and the BIOS utility. To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Hot Key Icon Function...

  • Page 19: Special Keys

    Special Keys You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol Open a text editor or word processor. Either press < > at the bottom-right of the keyboard, or hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard.

  • Page 20: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Specification CPU type AMD Athlon 2650e (Acer PN:KC.AE002.265) Clock Speeds 1.6 GHz L2 Cache 512KB Front Side Bus 800 MHz Socket Interface AM 2 socket (or called Socket AM2; DT processor) TDP (Thermal Design Power) Processor Specification Cache Processor#...
  • Page 21 Hard Disk Drive Interface Item Specification Data buffer (MB) Media transfer 794 (MK3252GSX) rate (Mbytes/s, max) Interface transfer rate (Mbytes/s, max) Voltage 5V(DC) +/- 5% 5V(DC) +/- 5% 5V(DC) +/- 5% tolerance BIOS Item Specification BIOS vendor Phoenix BIOS Version v0.25 Supported protocols ACPI 1.0b/2.0/3.0 compliance, PCI 2.2, System/HDD Password...
  • Page 22 Video Item Specification Features Intel Graphic Media Accelerator (GMA) X3000 with up to 256 MB of Intel Dynamic Video Memory Technology 4.0 (8MB of dedicated system memory, up to 256MB of shared system memory), supporting Microsoft DirectX 9 and DirectX 10 VGA output Maximum resolutions supported by the VGA output for different refresh rates are:...
  • Page 23 Bluetooth Module Item Specification Vendor N/A (no Bluetooth function available on this model) Model name Protocol Connector type Chapter 1...
  • Page 24 Keyboard and Input Devices Item Specification Keyboard controller Winbond WPC8773L Model name Acer FineTouch keyboard Features hotkey controls, embedded numeric keypad, multi-language support, three easy-launch buttons, and one front-access communication switch Combo Drive Interface Item Specification Vendor Toshiba Sony Model name TS-L463A CRX890S Drive type...
  • Page 25 DVD Drive (Super-Multi) Interface Item Specification Vendor Toshiba Pioneer HLDS Model name TS-L633A DVR-TD08RS GT10N Drive type Internal Slim DVD/CD writer Data transfer rate Write: Write: Write: • CD-R: 24X CAV • CD-R: 24X • CD-R: 24X • CD-RW: 24X CAV •...
  • Page 26 DVD Drive (Super-Multi) Interface Item Specification Vendor Sony Sony PLDS Model name AD-7590S AD7580S DS-8A2S Drive type Internal Slim DVD/CD writer Data transfer rate Write: Write: Write: • CD-R: 24X CAV • CD-R: 24X • CD-R: 24X • CD-RW: 24X CAV •...
  • Page 27 Item Specification Vendor Samsung Model name B141EW04-V4 N141I3-L02 LP141WX3- LTN141W3-L01-J (Glare) (Glare) TLN1 (Glare) (Glare) Screen diagonal (mm) 14.1” WXGA Display resolution (pixels) 1280 x 800 1280 x 800 1280 x 800 1280 x 800 Aspect ratio 16:10 Active area (mm) 303.36 x 189.6 303.74 x 189.84 303.4 x 189.6...
  • Page 28 System Power Management ACPI mode Power Management • Working (G0/S0): Individual devices such as the CPU and hard disk may be power managed in this state. • Suspend to RAM (S3): CPU set power down, VGA Suspend, PCMCIA Suspend, Audio Power Down, Hard Disk Power Down, CD-ROM Power Down, and Super I/O Low Power mode.

  • Page 29: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your system’s BIOS (Basic Input/Output System). Since most systems are already properly configured and optimized, there is no need to run this utility. The BIOS setup utility stores basic settings for your system.

  • Page 30: Information Menu

    Information Menu ‘ Parameter Description CPU Type Type of processor currently installed in the system. CPU Speed Speed of the processor currently installed in the system. IDE0 Model Name Model name of HDD installed on the primary IDE channel. IDE0 Serial Number Serial number of HDD installed on the primary IDE channel.

  • Page 31: Main Menu

    Main Menu P h o e n i x Tr u s t e d C o r e ( t m ) S e t u p U t i l i t y I n f o r m a t i o n M a i n A d v a n c e d S e c u r i t y...

  • Page 32: Advanced Menu

    Advanced Menu P h o e n i x Tr u s t e d C o r e ( t m ) S e t u p U t i l i t y I n f o r m a t i o n M a i n A d v a n c e d S e c u r i t y...

  • Page 33: Security Menu

    Security Menu P h o e n i x Tr u s t e d C o r e ( t m ) S e t u p U t i l i t y I n f o r m a t i o n M a i n A d v a n c e d S e c u r i t y...
  • Page 34 Setting a System Password Use the up/down keys to select a password parameter (Set Supervisor Password, Set User Password, or Set Secondary MAS.Disk Password), then press Enter. A Password box will appear. Type a password then press Enter. The password may consist of up to six alphanumeric characters (A-Z, a-z, 0-9). Retype the password to verify the first entry then press Enter again.

  • Page 35: Boot Menu

    Boot Menu This menu allows you to set the drive priority during system boot-up. The system will attempt to boot from the first device on the list. If the first device is not available, it will continue down the list until it reaches an available device.

  • Page 36: Exit Menu

    Exit Menu P h o e n i x Tr u s t e d C o r e ( t m ) S e t u p U t i l i t y I n f o r m a t i o n M a i n A d v a n c e d S e c u r i t y...

  • Page 37: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge •...

  • Page 38: General Information

    General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Place the system on a flat, stable surface.

  • Page 39: Disassembly Process

    Disassembly Process The disassembly process is divided into the following stages: External module disassembly • Main unit disassembly • LCD module disassembly • The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

  • Page 40: Table Of Contents

    External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

  • Page 41: M2 X L4

    Removing the Battery Pack Turn base unit over. Slide the battery lock/unlock latch to the unlock position (1). Slide and hold the battery release latch to the release position (2), then remove the battery from the main unit (3). Removing the Lower Cover See “Removing the Battery Pack”...

  • Page 42: Removing The Dimm

    Remove the lower cover from the lower case. Removing the DIMM See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. Push out the latches on both sides of the DIMM socket to release the DIMM. Remove the DIMM module.

  • Page 43: M2 X L3

    Remove the mylar tape from the cable. Disconnect the two antenna cables from the WLAN board, then move the antennas away from the board. Remove the two screws (C) on the WLAN board to release the WLAN board. Step Size (Quantity) Color Torque M2 x L3 (2)

  • Page 44: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. Pull the HDD module out by pulling on the mylar attached to it, gently slide-out the HDD module from its bay.

  • Page 45: M3 X L4

    Remove the HDD rubber enclosure by gently prying open the enclosure, starting on either side (3) and proceeding down the bottom (4) and towards the top of the disk (5), then pull it up to detach from the HDD module (6). NOTE: The HDD on this model does not have the rubber enclosure as above images show.

  • Page 46: M2.5 X L6

    Removing the Optical Drive Module See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. Turn the base unit over, then remove the screw (E) on the bottom side of the unit. Step Size (Quantity) Color...

  • Page 47: M2 X L2.5

    Remove the two screws (F) securing the optical bracket and remove the locker bracket from the optical disk drive module. Step Size (Quantity) Color Torque M2 x L2.5 (2) Silver 1.6 kgf-cm Chapter 3...

  • Page 48: Main Unit Disassembly Process

    Main Unit Disassembly Process Main Unit Disassembly Flowchart MAIN UNIT DISASSEMBLY MAIN UNIT MIDDLE COVER KEYBOARD CPU HEATSINK MODULE LCD MODULE Ax1, Ex11 UPPER CASE TOUCHPAD BRACKET LED INDICATORS ASSEMBLY BOARD FINGERPRINT TOUCHPAD BOARD BOARD DAUGHTER BOARD MAINBOARD MODEM BOARD BLUETOOTH BOARD SPEAKER MODULES LOWER CASE...

  • Page 49: Part No

    Screw List Screw Part No. M2 x L4 86.00G64.720 M2 x L3 86.9A552.3R0 M3 x L4 86.9A524.4R0 M2.5 x L6 86.00E33.736 M2 x L3 86.00C07.220 M2.5 x L5 (torque 1.6) 86.00F87.735 M2.5 x L5 (torque 3.0) Removing the Fan Module See “Removing the Battery Pack”...

  • Page 50: Removing The Cpu Heatsink Module

    Remove the screws (H) securing the fan to the main unit. Step Size (Quantity) Color Torque M2.5 x L5 (2) Black 1.6 kgf-cm Remove the fan from the main unit. Removing the CPU Heatsink Module See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover”...

  • Page 51: Removing The Cpu

    Carefully pull the heatsink out of the edge of the main unit. Remove the heatsink. Removing the CPU See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Fan Module” on page 59. See “Removing the CPU Heatsink Module”...

  • Page 52: Removing The Middle Cover

    Removing the Middle Cover See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Fan Module” on page 59. See “Removing the CPU Heatsink Module” on page 60. Open the LCD screen all the way to facilitate the easy removal of the middle cover.

  • Page 53: Removing The Keyboard

    Removing the Keyboard See “Removing the Battery Pack” on page 51. See “Removing the Middle Cover” on page 62. Remove the two screws (G) securing the keyboard. Step Size (Quantity) Color Torque M2 x L3 (2) Silver 1.6 kgf-cm Carefully pry up and out the keyboard and turn it over. Chapter 3...

  • Page 54: Removing The Lcd Module

    Disconnect the keyboard cable from the mainboard to remove the keyboard. Removing the LCD Module See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Fan Module” on page 59. See “Removing the CPU Heatsink Module”...
  • Page 55 10. Disconnect the touchpad cable. 11. Disconnect the internal microphone cable. 12. Detach the mylar tape securing the mic and antenna cables to the upper case. Chapter 3...
  • Page 56 13. Carefully release the cables from the latches as shown. 14. Detach the mylar tape from the LCD coaxial cable. 15. Disconnect the LCD coaxial cable from the mainboard. Chapter 3...
  • Page 57 16. Disconnect the cover switch cable from the mainboard. 17. Turn the system over and remove the two screws (E) from the base of the unit. Step Size (Quantity) Color Torque M2.5 x L6 (2) Black 3.0 kgf-cm 18. Remove the two screws (E) from the left and right hinge of the LCD module. Step Size (Quantity) Color...

  • Page 58: Separating The Upper Case From The Lower Case

    Separating the Upper Case from the Lower Case See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Fan Module” on page 59. See “Removing the CPU Heatsink Module”...

  • Page 59: Removing The Touchpad Board Module

    12. Gently detach the upper case from the lower case. Removing the Touchpad Board Module See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Fan Module” on page 59. See “Removing the CPU Heatsink Module”...
  • Page 60 13. Detach the touchpad bracket from the upper case. 14. Carefully insert the flat screwdriver under the side of the touchpad board and gently pry up the board. 15. Continue prying the board until it releases from the upper case, then remove the board. Chapter 3...

  • Page 61: Removing The Led Indicators Board

    Removing the LED Indicators Board See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Fan Module” on page 59. See “Removing the CPU Heatsink Module” on page 60. See “Removing the CPU”...

  • Page 62: Removing The Mainboard

    Removing the Mainboard See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Fan Module” on page 59. See “Removing the CPU Heatsink Module” on page 60. See “Removing the CPU”...

  • Page 63: Removing The Modem Board

    13. Turn the mainboard over then disconnect the modem cable from modem board. 14. Disconnect the modem board cable from the mainboard. Removing the Modem Board See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover”...

  • Page 64: Removing The Speaker Modules

    12. Remove the two screws (C) on the modem board. Step Size (Quantity) Color Torque M2 x L3 (2) Silver 1.6 kgf-cm 13. Detach the modem board from the mainboard. Removing the Speaker Modules See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover”...
  • Page 65 12. Remove the two screws (D) holding the left and right speaker modules to the lower case. Step Size (Quantity) Color Torque M3xL4 (2) Silver 3.0 kgf-cm 13. Carefully detach the speaker modules as shown. Chapter 3...

  • Page 66: Lcd Module Disassembly Process

    LCD Module Disassembly Process LCD Module Disassembly Flowchart LCD MODULE DISASSEMBLY LCD MODULE Ex2, Hx4 LCD BEZEL INVERTER BOARD LCD ASSEMBLY RIGHT LCD LCD FPC LEFT LCD BRACKET CABLE BRACKET BOARD RIGHT HINGE LEFT HINGE MAIN MICROPHONE AUXILIARY ANTENNA ANTENNA LCD BACK PANEL Main Screw List Item...

  • Page 67: Removing The Lcd Bezel

    Removing the LCD Bezel See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Fan Module” on page 59. See “Removing the CPU Heatsink Module” on page 60. See “Removing the CPU”...

  • Page 68: Removing The Inverter Board

    Removing the Inverter Board See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Fan Module” on page 59. See “Removing the CPU Heatsink Module” on page 60. See “Removing the CPU”...

  • Page 69: Removing The Lcd With Brackets

    13. Disconnect the inverter board cable from its connector, then disconnect the 2P cable on the inverter board. 14. Remove the inverter board. Removing the LCD with Brackets See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover”...
  • Page 70 13. Detach the CCD board cable from the CCD board, then remove the board. 14. Remove the two screws (I) securing the left and right LCD brackets to the LCD back cover. Step Size (Quantity) Color Torque M2.5 x L5 (2) Silver 2.5 kgf-cm 15.

  • Page 71: Removing The Lcd Brackets

    17. Turn the LCD panel over, then detach the acetic tapes holding the FPC cable to the edge of the LCD panel and detach the acetic tape securing the FPC connector. 18. Disconnect the FPC cable from the LCD panel. Removing the LCD Brackets See “Removing the Battery Pack”...

  • Page 72: Removing The Lcd Module Hinges

    13. Remove the eight screws (C) securing the left and right LCD brackets to remove the brackets. Step Size (Quantity) Color Torque M2 x L3 (8) Silver 1.6 kgf-cm Removing the LCD Module Hinges See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover”...

  • Page 73: Removing The Antennas

    15. Remove the left and right hinges from the LCD back cover. Removing the Antennas See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Fan Module” on page 59. See “Removing the CPU Heatsink Module”...

  • Page 74: Removing The Microphone

    15. Detach the gasket tape holding the left antenna in place, remove the antenna bracket, then carefully remove the antenna. Removing the Microphone See “Removing the Battery Pack” on page 51. See “Removing the Lower Cover” on page 51. See “Removing the Express Dummy Card” on page 52. See “Removing the Lower Cover”...
  • Page 75 16. Remove the microphone. Chapter 3...
  • Page 76 Chapter 3...

  • Page 77: Troubleshooting

    Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible. Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation.

  • Page 78: System Check Procedures

    System Check Procedures External CD/DVD-ROM Drive Check Perform the following procedures to isolate the possible problem a controller, drive, or CD-ROM. NOTE: Make sure that the CD-ROM does not have any label attached to it. The label may damage the drive or cause drive failure.

  • Page 79: Power System Check

    Power System Check Do the following: Remove the battery pack. Connect the power adapter and check the power supply. Disconnect the power adapter and install the battery pack; then check that power supply. If you suspect a power problem, see the appropriate power supply check in the following list: “Check the Power Adapter”...

  • Page 80: Touchpad Check

    Touchpad Check If the touchpad doesn’t work, do the following procedures in sequence to correct the problem. Do not replace a non-defective FRU: After rebooting, run Tracking Pad PS2 Mode Driver. For example Syn touch driver. Run utility with the PS/2 mouse function and check if the mouse is working. If the PS/2 mouse does not work, then click if the main board to switch board FPC is connected properly.
  • Page 81 Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU.

  • Page 82: Index Of Error Messages

    Index of Error Messages Error Message List Error Messages Check or do the following in sequence: Stuck Key See “Keyboard or Auxiliary Input Device Check” on page 88. System CMOS checksum bad - Default RTC battery. • configuration used Run the BIOS Setup Utility to reconfigure the system time, •...
  • Page 83 Error Message List Error Messages Check or do the following in sequence: No beep, power-on indicator turns off and Power source (battery pack and power adapter). See “Power • LCD is blank. System Check” on page 89. Ensure every connector is connected tightly and correctly. •...

  • Page 84: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
  • Page 85 Code Beeps POST Routine Description 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled...
  • Page 86 Code Beeps POST Routine Description Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD-ROM for boot Clear huge ES segment register Fixup Multiprocessor table Search for option ROMs.

  • Page 87: Bios Beep Codes For Boot Block In Flash Rom

    Code Beeps POST Routine Description Initialize system error handler PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize notebook docking late Force check (optional) Extended checksum (optional) Unknown interrupt * If the BIOS detects error 2C, 2E, or 3O (base 512K RAM error), it displays an additional word-bitmap (xxxx) indicating the address line or bits that failed.

  • Page 88: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Check or do the following in sequence LCD backlight doesn't work Run “Load Setup Defaults” in BIOS Setup Utility, then reboot • system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted •...
  • Page 89 Power-Related Symptoms Symptom / Error Check or do the following in sequence The system doesn’t power-off. Power source (battery pack and power adapter). See “Power • System Check” on page 89. Hold and press the power switch for more than 4 seconds. •...
  • Page 90 Power Management-Related Symptoms Symptom / Error Check or do the following in sequence The system doesn't resume from standby LCD cover switch • mode after opening the LCD. Mainboard • Battery fuel gauge in Windows doesn’t go Remove battery pack and let it cool for 2 hours. •...
  • Page 91 Modem-Related Symptoms Symptom / Error Check or do the following in sequence Internal modem does not work correctly. Modem phone port • Modem combo board • Mainboard • NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems”...

  • Page 92: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the mainboard in loop mode at least 10 times.

  • Page 93: Undetermined Problems

    Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly.
  • Page 94 Chapter 4...

  • Page 95: System Block Diagram And Connector Locations

    Chapter 5 System Block Diagram and Connector Locations System Block Diagram PCB Layer Stackup L1: Signal 1 L2: VCC Project code: 91.4BC01.001 L3: Inner Signal 2 DDR2 SODIMM PCB P/N : 48.4BC01.001 DDR II 533/667/800 G792 L4: Inner Signal 3 DIMM1 REVISION : 08226- -1...

  • Page 96: Board Layout

    Board Layout Top and Bottom View Chapter 5...
  • Page 97 Lid switch connector Fingerprint board connector (not available on this model) Power key switch Touchpad board connector Launch key switch Bluetooth cable connector (not available on this model) LCD cable connector Speaker cable connector Keyboard connector Daughter board connector (not available on this model) LED board connector System fan connector...
  • Page 98 Standard Operation Procedures of Password Bypassing and BIOS Recovery For RD and CSD to debug easily, the system provide one hardware open gap for bypassing password check, and one hotkey to enable BIOS recovery. As to BIOS recovery, except for BIOS recovery hotkey, you can also use crisis disk to restore BIOS.
  • Page 99 Chapter 6 FRU (Field Replaceable Unit) List This chapter offers the FRU (Field Replaceable Unit) list in global configuration of eMachines D620. Refer to this chapter whenever ordering the parts to repair or for RMA (Return Merchandise Authorization). NOTE: When ordering FRU parts, check the most up-to-date information available on your regional web or channel.
  • Page 100 D620 Exploded Diagram Chapter 4...
  • Page 101 D620 FRU List PART NAME DESCRIPTION ACER PART NO. ADAPTER ADAPTER 65W DELTA ADT 65W SADP-65KB AP.06501.013 SADP-65KB DFA LF DFA LF DELTA LEVEL-4 ADAPTER 65W ADT 65W PA-1650- AP.06503.016 LITEON PA-1650- 02AC LF 02AC LF LEVEL-4 ADAPTER 65W ADP 65W 3P HP- AP.0650A.010...
  • Page 102 PART NAME DESCRIPTION ACER PART NO. MINI WLAN/B WLAN 802.11BG NI.23600.007 FOXCONN 802.11BGN ATHEROS REV06 ATHEROS XB63 BG T60H976.00 FW:V06 MINICARD WIRELESS LAN WLAN 802.11BG NI.23600.029 BOARD 802.11BGN BCM4312 MINICARD FOXCONN BCM4312 T77H030.00 MINICARD CABLE POWER CORD 10A CODE US 7A 125V BK 27.T30V1.001 125V US POWER CORD 10A CODE 10A 125V 3P...
  • Page 103 PART NAME DESCRIPTION ACER PART NO. POWER CORD ACA / POWER CODE ACA / 27.03218.021 ACNZ ACNZ ANNIE POWER CORD 2.5A CORD 2.5A 250V 27.01518.631 250V SOUTH AFRICA SOUTH AFRICA BK BK (INDIA) POWER CORD 10A CORD 6A 250V 27.01518.721 250V SOUTH AFRICA SOUTH AFRICA BK BK (INDIA)
  • Page 104 PART NAME DESCRIPTION ACER PART NO. LOWER CASE W/ ASSY L-CASE YUKON 60.N2401.001 SPEAKER SPEAKER SPEAKER SPEAKER BIWA 23.TK501.002 CASE/COVER/BRACKET ASSEMBLY UPPER CASE W/ ASSY U-CASE YUKON 60.N2401.002 COVER SWITCH CABLE MIDDLE COVER ASSY MIDDLE COVER 42.N2401.001 YUKON CPU/PROCESSOR CPU AMD ATHLON IC CPU ATHLON KC.AE002.265 2650E AM2+ 1.6G...
  • Page 105 PART NAME DESCRIPTION ACER PART NO. ODD TOSHIBA COMBO SATA TSST/ KO.02401.006 COMBO 12.7MM TS-L463A OLAN TRAY DL 24X TS- L463A LF W/O BEZEL SATA COMBO MODULE 24X ODD COMBO 12.7 KO.0240E.009 SONY CRX890S LF W/ SATA CRX890S LF O BEZEL SATA ASSEMBLEY SUPER- ODD NSM8XS FOR 6M.N2401.002...
  • Page 106 PART NAME DESCRIPTION ACER PART NO. FAN 14" FAN SUNON 23.TK501.001 CASE/COVER/BRACKET ASSEMBLY HDD BRACKET ASSY HDD BRACKET 33.N2401.002 YUKON HDD/HARD DISK DRIVE HDD 120GB 5400RPM HDD 120GB SGT SATA KH.12001.032 SATA SEAGATE ST9120817AS ST9120817AS LF F/ W:3.AAA HDD 120GB 5400RPM HDD 120GB TOSHIBA KH.12004.008 SATA TOSHIBA...
  • Page 107 PART NAME DESCRIPTION ACER PART NO. CPU HEATSINK W/O ASSY THERMAL SINK 60.N2401.003 FOXCON YUKON KEYBOARD KEYBOARD 14_15KB- KB DARFON NSK- KB.INT00.002 EV2 88KS BLACK US AGL1D UI USI88 INTERNATIONAL (BIG ERGO) KEYBOARD 14_15KB- KB DARFON NSK- KB.INT00.003 EV2 88KS BLACK AGL0H HB HEB88 HEBREW (BIG ERGO) KEYBOARD 14_15KB-...
  • Page 108 PART NAME DESCRIPTION ACER PART NO. KEYBOARD 14_15KB- KB DARFON NSK- KB.INT00.019 EV2 93KS BLACK AGL0J JA JAPAN92 JAPANESE (BIG ERGO) KEYBOARD 14_15KB- KB DARFON NSK- KB.INT00.020 EV2 89KS AGL0E IT ITA89 ITALIAN(BIG ERGO) KEYBOARD 14_15KB- KB DARFON NSK- KB.INT00.023 EV2 89KS BLACK AGL0Q HG HUN89 HUNGARIAN (BIG...
  • Page 109 PART NAME DESCRIPTION ACER PART NO. KEYBOARD 14_15KB- KB DARFON NSK- KB.I1400.004 EV2 89KS BLANK AGL13 CZ-SK CZECH-SLOVAK(BIG ERGO) LCD MODULE 14.1" LCD N14.1WGAG W/ 6M.N2301.001 WXGA GLARE W/ WLAN W/O CAMER ANTENNA&MICROPH ONE W/O 0.3M CAMERA INVERTER BOARD INVERTER 17" YNV- 19.AR501.002 YEC YNV-W15 INVERTER BOARD...
  • Page 110 PART NAME DESCRIPTION ACER PART NO. INVERTER BOARD INVERTER 17" YNV- 19.AR501.002 YEC YNV-W15 INVERTER BOARD INVERTER 17" 19.TQ901.002 FOXCONN T62I240.03 T62I240.03 06L1 V.00 INVERTER BOARD INVERTER 17" ROHS 19.TRV01.001 17" DARFON VK.21189.407 VK.21189.408 INVERTER BOARD INVERTER 17" TWS- 19.AR501.001 SUMIDA TWS-458-118 458-118 MS LCD BRACKET RIGHT BRACKET LCD R...
  • Page 111 HYOPE1B163BZ LF SODIMM 2GB SODIMM 2G KN.2GB0G.004 DDRII667 HYNIX HYMP125S64CP8-Y5 HYMP125S64CP8-Y5 MISCELLANEOUS NAME PLATE PLT NAME,YUKON 40.N2401.001 EMACHINES D620 LOGO PLATE FOR MYLAR E LOGO FOG 47.N2401.001 PANEL PLANT K.S.I LCD SCREW RUBBER RUB SQUARE LCD 47.TK501.001 SCREW SCREW SCREW M2.5*L6 86.00E33.736...

  • Page 112: Model Definition And Configuration

    Appendix A Model Definition and Configuration eMachines D620 Please click the red paper clip icon below for more details. Appendix A...

  • Page 113: Test Compatible Components

    Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the eMachines D620 series Compatibility Test Report released by the Acer Mobile System Testing Department.

  • Page 114: Microsoft Windows Vista

    Microsoft Windows Vista Environment Test ® ® ™ Device Name Vendor I/O Peripheral List-External CRT ViewSonic G220F I/O Peripheral List - TV Vendor Device Name Westenhouse W37G (HDMI) Panasonic TC-37MPK (VGA/HDMI ) I/O Peripheral List - External LCD Vendor Device Name Acer FP751 17"...
  • Page 115 Device Name Vendor IOGEAR 4 Port Hub (usb 2.0) Huawei Huawei mobile connect E220 USB Modem 3G (E220: HSDPA/UMTS/EDGE/GPRS/GSM) I/O Peripheral List - USB ODD Plextor DVD+R/RW (Usb2.0) Logitec CDRW + DVDROM combo USB interface I/O Peripheral List - USB HDD Transcend 2.5"...
  • Page 116 Appendix B...

  • Page 117: Online Support Information

    Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 118 Appendix C...

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