Yealink SIP-T38G User Manual
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Yealink SIP-T38G User Manual

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  • Page 2 Copyright © 2012 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 5: About This Guide

    SIP-T38G IP phone. If this is your first time using the SIP-T38G IP phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide. Documents are available for download at: http://www.yealink.com/index.php/Support/.
  • Page 6 User Guide SIP-T38G IP Phone Call Waiting on page  Major updates have occurred to the following sections since the previous version: Basic Network Settings on page  Call History Management on page  DSS Keys on page  Troubleshooting on page ...

  • Page 7: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ......................... v Changes from Previous Versions ..................v Changes from Version 70.0 ....................v Table of Contents ..............vii Overview .................. 1 Hardware Component Instructions ..................1 Icon Instructions ........................3 LED Instructions ........................
  • Page 8 User Guide SIP-T38G IP Phone Key as Send ........................27 Keypad Lock ........................28 Audio Settings ........................31 Volume ..........................31 Ring Tones ........................32 Contact Management ....................... 33 Local Directory ........................ 33 Blacklist ..........................39 Remote Phonebook ......................40 BroadSoft Phonebook ....................

  • Page 9: Table Of Contents

    Table of Contents Advanced Phone Features ............. 91 Busy Lamp Field (BLF) ....................... 91 BLF List ..........................94 Shared Line ......................... 96 Call Recording ........................97 Hot Desking ........................99 Intercom ..........................101 Outgoing Intercom Calls ....................101 Incoming Intercom Calls ....................102 Automatic Call Distribution (ACD)..................
  • Page 10 User Guide SIP-T38G IP Phone...

  • Page 11: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T38G IP phone are the LCD screen and the keypad.
  • Page 12 User Guide SIP-T38G IP Phone Hardware component instructions of the SIP-T38G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen • Icons(for example, •...
  • Page 13 Overview Icons appear on the phone LCD screen are described in the following table: Icons Description Network is unavailable Registered successfully Registered fail Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail...
  • Page 14 User Guide SIP-T38G IP Phone Icons Description Keypad Lock Missed Calls Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Open VPN Conference...
  • Page 15 Overview Power Indicator LED LED Status Description Solid green The phone is powered on. Flashing green The phone is ringing. The phone is powered off. Line key LED LED Status Description Solid green The line is in conversation. Fast flashing green The line receives an incoming call, the phone is ringing.

  • Page 16: Phone User Interface

    Slow flashing red conversation on hold. The shared line does not exist. There are two ways to customize specific configurations on your SIP-T38G IP phone: Using the user interface on the IP phone.  Using the user interface in an internet browser window from your PC.

  • Page 17: Web User Interface

    Overview (case-sensitive). The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table: Options Phone User Interface Web User Interface Status --IP --MAC √ √ --Firmware --Network --Phone --Accounts...

  • Page 18: Advanced Phone Features

    User Guide SIP-T38G IP Phone Options Phone User Interface Web User Interface --Remote Phonebook --BroadSoft Phonebook √ --Dial Plan --DSS Keys √ --Key as Send √ --Hotline √ --Live Dialpad --Emergency Advanced Phone Features --BLF √ --BLF List --Shared Line √...

  • Page 19: Documentations

    Overview The following table shows documentations available for the SIP-T38G IP phone. Name Contents Where found Format/ Language Quick Installation Basic set up of the In the package PDF/English Guide phone Basic call features Quick Reference and phone In the package...
  • Page 20 User Guide SIP-T38G IP Phone...

  • Page 21: Getting Started

    Basic Network Settings  Registration  Idle Screen  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your SIP-T38G IP phone package: SIP-T38G IP phone  Phone Stand ...
  • Page 22 User Guide SIP-T38G IP Phone Power Adapter  Handset & Handset Cord  Ethernet Cable  Quick Installation Guide & Quick Reference Guide  CD-ROM  Check the list before installation. If you find anything missing, contact your system administrator.
  • Page 23 Getting Started If your phone is already installed, proceed to Phone Initialization on page 15. This section introduces how to install the phone with the components in the packing list: Attach the Stand  Connect the Handset and optional Headset ...

  • Page 24: Power Over Ethernet

    Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the SIP-T38G IP phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

  • Page 25: Basic Network Settings On

    Getting Started To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant.
  • Page 26 User Guide SIP-T38G IP Phone You can view the system status of your phone via phone user interface or web user interface. Available information of phone status includes: Network status including WAN port and LAN port information.  Phone status including device model, firmware version and MAC address.
  • Page 27 Getting Started Enter the parameters: IP , subnet mask, default gateway, primary DNS, second DNS in the corresponding fields. Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode.

  • Page 28: Wallpaper

    User Guide SIP-T38G IP Phone registered, you may have to register it. For more information on how to register your phone, refer to Account Management on page 56. If the phone has successfully started up, the idle LCD screen is shown as below.

  • Page 29: Time And Date

    Customizing Your Phone You can customize your SIP-T38G IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can also handle incoming calls from different contacts in different ways.
  • Page 30 User Guide SIP-T38G IP Phone To change the wallpaper via phone user interface: Press Menu->Display->Wallpaper. Press , or the Switch soft key to select the desired wallpaper image. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 31 Customizing Your Phone Press to scroll to the Preview Screensaver Pictures field, press the Enter soft key to preview the screensaver pictures and then press the Exit soft key to back to the previous interface. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure screensaver via web user interface at the path Phone->Preference.
  • Page 32 User Guide SIP-T38G IP Phone Theme 2 Theme 3 Theme 4 You can also change the theme via web user interface at the path Phone->Preference. You can configure the backlight status on the LCD screen as the following types: Always on: Backlight is on permanently.
  • Page 33 Customizing Your Phone To configure the backlight via phone user interface: Press Menu->Display->Backlight. Press , or the Switch soft key to select the desired level from the Active Level field. Press , or the Switch soft key to select the desired level from the Inactive Level field.
  • Page 34 User Guide SIP-T38G IP Phone Press , or the Switch soft key to increase or decrease the intensity of contrast. The default contrast level is 6. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 35 Customizing Your Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, contact your system administrator for more information. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually.

  • Page 36: Administrator Password

    User Guide SIP-T38G IP Phone The time that displays on the LCD screen will change accordingly. To configure the time and date format via phone user interface: Press Menu->Setting->Basic Settings->Time & Date Format. Press , or the Switch soft key to select the desired time format (12 Hour or 24 Hour) from the Clock field.
  • Page 37 Customizing Your Phone the advanced settings. To change the administrator password via phone user interface: Press Menu->Setting->Advanced Settings (password: admin) ->Set Password. Enter the old password in the Current PWD field. Enter the new password in the New PWD field. Enter the new password again in the Confirm PWD field.

  • Page 38: Keypad Lock

    User Guide SIP-T38G IP Phone You can lock the keypad of your phone when you are temporarily not using it. This feature helps you to protect your phone from unauthorized use. This feature allows you to perform the following: Menu Key: The Menu soft key is locked.
  • Page 39 Customizing Your Phone Press , or the Switch soft key to select the desired type from the Keypad Lock field. Press the Save soft key to accept the change. Long press to lock the keypad immediately when the phone is idle. The LCD screen prompts “Keypad Locked!”...
  • Page 40 User Guide SIP-T38G IP Phone 10 seconds. Click Confirm to accept the change. Note When the time out is 0 seconds, that is, you can long press to lock the keypad only. the time out for automatic keypad lock You can configure via web user interface only.

  • Page 41: Volume

    Customizing Your Phone Press , or the Switch soft key to select Disabled from the Keypad Lock field. Press the Save soft key to accept the change. You can also activate or deactivate the keypad lock via web user interface at the path Phone->Features->Phone Lock.

  • Page 42: Ring Tones

    User Guide SIP-T38G IP Phone device (handset, speakerphone or headset). Note If ringer volume is adjusted to minimum, the icon will appear on the LCD screen. Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish the accounts or to distinguish your phone from your neighbor’s.

  • Page 43: Contact Management

    Customizing Your Phone If common is selected, this account will use the ring tone selected for the phone at the path Phone->Preference. Refer to the above instruction. Click Confirm to accept the change. You can also upload custom ring tones for your phone, contact your system administrator for more information.
  • Page 44 User Guide SIP-T38G IP Phone Select the desired contact group (For example, select Contacts). Press the Add soft key. Enter the Name and the Office, Mobile or Other numbers. Press , or the Switch soft key to select the desired account from the Account field.

  • Page 45: Adding Contacts From Remote Phonebook

    Customizing Your Phone Adding Contacts from remote phonebook To add a contact to the local directory from the remote phonebook: Press Directory->Remote Phone Book. Press to highlight the desired entry. Press the Option soft key, and then select Move to Contacts from the prompt list. Press the Save soft key to save the contact in the local directory.
  • Page 46 User Guide SIP-T38G IP Phone Press the Option soft key, and then select Delete from the prompt list. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel. You can also manage the contacts via web user interface at the path Contacts->Contacts->Contacts.
  • Page 47 Customizing Your Phone You can also click Delete Photo to delete the photo. Note The phone only supports uploading the png, jpg or bmp format files. The maximum resolution of the upload picture is 96*96 pixels. You can only delete the custom photos. If multiple contacts want to use the same custom photo, you need to upload the contact photo again.
  • Page 48 User Guide SIP-T38G IP Phone Press to highlight the desired contact. Press the Dial soft key. If only one number of the contact is stored in the local directory, press the Dial soft key to dial out the number. If multiple numbers of the contact are stored in the local directory, press the Dial soft key to display a list of numbers.

  • Page 49: Blacklist

    Customizing Your Phone Click OK to complete importing the contact list. To import a CSV file of contact list via web user interface: Click on Contacts->Contacts. Click Browse to select a contact list file (file format must be.csv) from your local system.

  • Page 50: Remote Phonebook

    User Guide SIP-T38G IP Phone Press the OK soft key to confirm the setting. You can access your corporate directory through your phone. You can add local contacts from the corporate directory. You can also dial a contact from the corporate directory.

  • Page 51: Broadsoft Phonebook

    Customizing Your Phone To place a call from the corporate directory: Press Directory->Remote Phone Book. Select the desired remote group, and then press the Enter soft key to load the corporate directory. Select the desired contact in the corporate directory. Press the Dial soft key.
  • Page 52 User Guide SIP-T38G IP Phone To configure the BroadSoft phonebook via web user interface: Click on Contacts->BroadSoft. Select the desired BroadSoft item from the pull-down list of BroadSoft Item. Enter the parameters: display name, server address, port, username and password in the corresponding fields.
  • Page 53 Customizing Your Phone The SIP-T38G IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all. You can check the call history, dial a call, add a contact or delete an entry from the call history list.

  • Page 54: Broadsoft Call Log

    User Guide SIP-T38G IP Phone Calls and Forwarded Calls. Press to select the desired entry. Press the Option soft key, and then select Add to Contacts (or Add to Blacklist) from the prompt list. For more information, refer to Contact Management on page 33.
  • Page 55 Customizing Your Phone To configure the BroadSoft call log via phone user interface: Press Menu->Features->BroadSoft Settings Menu->CallLog Settings. Press , or the Switch soft key to select the desired call log item from the CallLog Item field. Enter the parameters: display name, server address, port, username and password in the corresponding fields.
  • Page 56 User Guide SIP-T38G IP Phone The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen. Press the Back soft key to back to the previous interface. To check the BroadSoft call log: Press Menu->History->Network Call Log.

  • Page 57: Dss Keys

    The details will be introduced as following. The use of line keys and memory keys are almost the same. The SIP-T38G IP phone supports 10 memory keys and 6 line keys. You can assign predefined functionalities to the memory keys located on the right of the phone.
  • Page 58 User Guide SIP-T38G IP Phone You can also configure the memory key via web user interface at the path DSS Key->Memory Key. The memory key features are explained in the following subchapters in detail: Line  Speed Dial  Voice Mail ...
  • Page 59 Customizing Your Phone Usage: When receiving an incoming call, the DSS key LED flashes green: Press the DSS key to accept the incoming call. Press the DSS key to place the active call on hold. Press the DSS key again to resume the held call. If Auto is selected from the Account ID field, press the DSS key when the phone is idle, you can play a call using the first registered account.
  • Page 60 User Guide SIP-T38G IP Phone Key Type (Group Pickup) Account ID (the account this feature will be applied to) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call.
  • Page 61 Customizing Your Phone Phone Book Name (the remote group name you want to access if the remote phonebook is configured) Usage: Press the DSS key to access the remote group specified in the Phone Book Name field. Xml Browser You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server.
  • Page 62 User Guide SIP-T38G IP Phone Value (the number you want to add to the conference) Usage: Press the DSS key during an active call to set up a conference with the number specified in the Value field. Note When leaving the Value field blank, the DSS key performs the same as the CONF key or the Conf soft key during a call.
  • Page 63 Customizing Your Phone Hold You can use this key feature to place an active call on hold or retrieve a held call. Type (Key Event) Dependencies: Key Type (Hold) Usage: Press the DSS key during an active call to place the call on hold. Press the DSS key again to retrieve the held call.
  • Page 64 User Guide SIP-T38G IP Phone Type (Key Event) Dependencies: Key Type (Group Listening) Usage: During a call, press the DSS key to activate the group listening mode. You can then speak and listen through the handset/headset, other people at your side can listen through speaker at the same time.
  • Page 65 Customizing Your Phone Usage: Press the DSS key to access the zero-touch screen. Press the OK soft key within a few seconds. Configure the network parameters in the corresponding fields. Press the Next soft key. Configure the auto provision parameters in the corresponding fields. Press the OK soft key.
  • Page 66 Note You can configure the programmable keys via web user interface only. You can register one or multiple accounts on the SIP-T38G IP phone. You can also configure each line key associated with an account or configure multiple line keys associated with an account.
  • Page 67 Customizing Your Phone The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: Press Menu->Setting->Advanced Settings (password: admin) ->Accounts. Select the desired account and then press the Enter soft key. Select Disable from the Activation field.

  • Page 68: Dial Plan

    Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T38GIP phone processes the inputs received from your phone keypad. The SIP-T38G IP phone supports the following dial plan features: Replace Rule ...
  • Page 69 Customizing Your Phone Syntax Description The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when there are more than one. Example: A replace rule configuration: Number: "9([5-7])(.)", Replace: "5$2".
  • Page 70 User Guide SIP-T38G IP Phone Edit the values in the Number and Replace fields. Enter the desired line ID in the Account field or leave it blank. Click Edit to edit the replace rules. Click Save to accept the change.

  • Page 71: Emergency Number

    Customizing Your Phone Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary only when dialing the number outside the code area. For example, area code is configured as "Code: 011, Minimum Length: 4, Maximum Length: 11", then when you dial out the number "56789", the phone will add the area code and dial out the number "01156789".

  • Page 72: Live Dialpad

    The default emergency numbers are 112, 911 and 110. Click Confirm to accept the change. You can enable the live dialpad feature on the SIP-T38G IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a period of time before automatically dialing out the phone number.
  • Page 73 Customizing Your Phone Enter the delay time (in seconds) in the Hotline Time-out field. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure hotline via web user interface at the path Phone->Features->General Information.
  • Page 74 User Guide SIP-T38G IP Phone...

  • Page 75: Basic Call Features

    Basic Call Features The SIP-T38G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.

  • Page 76: Call History Management

    User Guide SIP-T38G IP Phone Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results.
  • Page 77 , or the Send soft key. To place multiple calls: You can have more than one call on your SIP-T38G IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.
  • Page 78 User Guide SIP-T38G IP Phone Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. To answer a call using the handset: Pick up the handset. To answer a call using the hands-free speakerphone mode:...

  • Page 79: Auto Answer

    Basic Call Features If you are using the speakerphone, press or the Cancel soft key. Note To end a call placed on hold, you can press the Cancel soft key to end the call directly, or press the Resume soft key to resume the call before ending it. To redial the last placed call from your phone: Press twice.

  • Page 80: Auto Redial

    User Guide SIP-T38G IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. icon appears on the LCD screen. You can also configure auto answer via web user interface at the path Account.

  • Page 81: Call Completion

    Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for a period of time or press the OK soft key to redial the phone number.
  • Page 82 User Guide SIP-T38G IP Phone Press , or the Switch soft key to select Enable from the Call Completion field. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure call completion via web user interface at the path Phone->Features->General Information.

  • Page 83: Call Return

    Basic Call Features Press the OK soft key to redial the number. Note The call completion feature is not available on all servers. For more information, contact your system administrator. You can press a call return key to place a call back to the last incoming call. To configure a call return key via phone user interface: Press Menu->Features->DSS Keys->Memory Keys (or Line Keys).
  • Page 84 User Guide SIP-T38G IP Phone The phone LCD screen indicates that the call is on mute. To un-mute a call: Press again to un-mute the call. You can place an active call on hold. At any time, at most one active call can be in progress on your phone, other calls can be received and made while placing the original call on hold.
  • Page 85 You can use the DND feature to reject the incoming calls automatically on the phone and the callers can hear a busy signal or a message depending on your server. To activate DND feature on the SIP-T38G IP phone: Press the DND soft key when the phone is idle.

  • Page 86: Call Forward

    User Guide SIP-T38G IP Phone You can configure your phone to forward incoming calls to another party by the Static Forwarding. You can also forward calls while your phone is ringing, refer to the Dynamic Forwarding. Static Forwarding To enable call forward: Press Menu->Features->Call Forward.
  • Page 87 Basic Call Features 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c.) If you select No Answer Forward: 1) Press , or the Switch soft key to select Enable from the No Answer field.

  • Page 88: Dynamic Forwarding

    User Guide SIP-T38G IP Phone To disable call forward: Do one of the following: Press when the phone is idle. Press Menu->Features->Call Forward. Press to select the desired forwarding type, then press the Enter soft key. Press , or the Switch soft key to select Disable to disable the call forward.

  • Page 89: Call Waiting

    Basic Call Features Enter the number you want to transfer the call to. Press or the Transfer soft key to complete the transfer. Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: Press or the Transfer soft key during a call.

  • Page 90: Conference

    The network conference feature is not available on all servers. For more information, contact your system administrator. The SIP-T38G IP phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conference and is the default method of conference.

  • Page 91: Network Conference

    Split soft key to split the conference call into two individual calls. To drop the conference call, press the Cancel soft key. You can use network conference feature on the SIP-T38G IP phone to conduct a conference with multiple participants.

  • Page 92: Call Park

    User Guide SIP-T38G IP Phone To set up a network conference call: Place a call to the first party. Press or the Conf soft key to create a new call. The active call is placed on hold. Enter the number of the second party and press , or the Send soft key.

  • Page 93: Call Pickup

    Basic Call Features Enter the call park feature code (contact your system administrator for it) in the Value field. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a call park key via web user interface at the path DSS Key. To use the Call Park feature: User on phone A places a call to phone B.
  • Page 94 User Guide SIP-T38G IP Phone You can configure the phone to pick up an incoming call by using the DPickup/GPickup soft key. You can also configure the call pickup code on a global or per-line basis via web user interface.

  • Page 95: Group Call Pickup

    Basic Call Features Enter the direct call pickup code in the Direct Call Pickup Code field. Click Confirm to accept the change. To pick up a call directly: Pick up the handset. The DPickup soft key appears on the LCD screen. Press the DPickup soft key on your phone when the specific phone receives an incoming call.
  • Page 96 User Guide SIP-T38G IP Phone Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change. Note The group pickup code above is configured on a global, which applies to all accounts.

  • Page 97: Anonymous Call

    Basic Call Features The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a DSS key as group pickup key via phone user interface or web user interface.

  • Page 98: Anonymous Call Rejection

    User Guide SIP-T38G IP Phone (Optional.) Enter the anonymous call off code in the Call Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure anonymous call via web user interface at the path Account->Basic.
  • Page 99 Basic Call Features Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure anonymous call rejection via web user interface at the path Account->Basic.
  • Page 100 User Guide SIP-T38G IP Phone...

  • Page 101: Shared Line

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T38G IP phone. The topics include: Busy Lamp Field (BLF)  BLF List  Shared Line  Call Recording  Hot Desking  Intercom  Automatic Call Distribution (ACD) ...
  • Page 102 User Guide SIP-T38G IP Phone (Optional.) Enter the pickup code in the Extension field. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the BLF key via web user interface at the path DSS Key.
  • Page 103 Advanced Phone Features When the monitored phone is ringing, the following occurs on the monitoring phone: The phone plays a warning tone (if enabled).  The BLF key LED flashes.  The caller ID appears on the LCD screen (if enabled). ...

  • Page 104: Call Transfer

    User Guide SIP-T38G IP Phone For more information on performing call transfer, refer to Call Transfer on page 78. Click Confirm to accept the change. You can use the BLF List feature to monitor a list of users defined by your system administrator.
  • Page 105 Advanced Phone Features Click Confirm to accept the change. Note For more information about the BLF List pickup and BLF List barge in feature, contact your system administrator. You can configure the BLF List settings via web user interface only. To assign BLF List keys via phone user interface: Press Menu->Features->DSS Keys->Memory Keys (or Line Keys).
  • Page 106 User Guide SIP-T38G IP Phone Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously.
  • Page 107 LED Instructions on page 5. You can record calls by pressing a record key on the SIP-T38G IP phone. There are 2 different ways of configuring call recording and they even work differently: Record: The phone sends SIP INFO message containing a specific header to trigger ...
  • Page 108 User Guide SIP-T38G IP Phone To configure a Record key via phone user interface: Press Menu->Features->DSS Keys->Memory Keys (or Line Keys). Select the desired DSS key. Press , or the Switch soft key to select Key Event from the Type field.
  • Page 109 You can use Hot Desking on the SIP-T38G IP phone to log out the existing accounts and then log in a new account, that is, many users can share the phone resource in different time.
  • Page 110 User Guide SIP-T38G IP Phone field. Leave the Value field blank. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a hot desking key via web user interface at the path DSS Key.
  • Page 111 Advanced Phone Features Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the intercom key to automatically connect with a remote extension for outgoing intercom calls, and the remote extension will automatically answer the incoming intercom calls.
  • Page 112 User Guide SIP-T38G IP Phone By default, the SIP-T38G IP phone supports to answer an incoming intercom call automatically. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call.
  • Page 113 The ACD feature on the SIP-T38G IP phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To...
  • Page 114 User Guide SIP-T38G IP Phone To configure an ACD key via phone user interface: Press Menu->Features->DSS Keys->Memory Keys (or Line Keys). Select the desired DSS key. Press , or the Switch soft key to select ACD from the Type field.
  • Page 115 It is recommended you configure no more than one ACD key per phone. At any time, at most one ACD key can be in progress on your phone. You can send and receive text messages using the SIP-T38G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone LCD screen will prompt receiving new text messages with the number of waiting messages (example: 3 New Text Message) and a flashing icon.
  • Page 116 User Guide SIP-T38G IP Phone Select the desired message and press the View soft key. Note If the phone prompts receiving new text messages, you can also read the new messages directly. To send a text message: Press Menu->Messages->Text Message->New Message.

  • Page 117: Voice Mail

    You can also delete a specific message after retrieving by pressing the Delete soft key. You can leave voice mails for someone else on the SIP-T38G IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the...

  • Page 118: Voice Mail

    User Guide SIP-T38G IP Phone The phone LCD screen will prompt receiving a new voice mail and a flashing icon. Note Voice Mail feature is not available on all servers, contact your system administrator for more information. To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call.

  • Page 119: Message Waiting Indicator (Mwi)

    This is cleared only when you retrieve all voicemails or delete them. For some particular servers, the MWI service is unsolicited. So the SIP-T38G IP phone just need to handle the MWI messages sent from the server. But for some servers, the MWI service is solicited.
  • Page 120 User Guide SIP-T38G IP Phone The MWI Subscription parameters you need to know: Options Description Subscribe for MWI Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone re-sends a MWI Subscription Period MWI subscription before expiring.

  • Page 121: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T38G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet.
  • Page 122 User Guide SIP-T38G IP Phone Why doesn’t the phone ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 31.
  • Page 123 Troubleshooting How to reboot the phone? To reboot the IP phone via web user interface: Click on Phone->Upgrade. Click Reboot to reboot the IP phone. Note Any reboot of your phone may take a few minutes. How to reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem.
  • Page 124 User Guide SIP-T38G IP Phone How to Export System Log? We may need you to provide a System Log to help analyze your problem. To export a System Log via web user interface: Click on Phone->Configuration. Select 6 from the pull-down list of Log Level.
  • Page 125 Troubleshooting Click on Advanced. Mark the On radio box in the Voice Encryption (SRTP) field. Note The SRTP feature is not available on all servers. Contact your system administrator for more information...
  • Page 126 User Guide SIP-T38G IP Phone...

  • Page 127: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 128 User Guide SIP-T38G IP Phone Keep the device dry and free of dusts.  Place the device on a stable and level platform.  Please place no heavy objects on the device in case of damageand  deformation caused by the heavy load.

  • Page 129: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 130 User Guide SIP-T38G IP Phone Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00 Lebanon(Beirut)

  • Page 131: Audio Settings

    Index Editing Contacts About This Guide Emergency Number Account Management Ending Calls Account Registration Adding Contacts Administrator password Anonymous Call General Settings Anonymous Call Rejection Getting Started Answering Calls Area Code Attaching Stand Hardware Component Instructions Audio Settings Headset Use Auto Answer Headset Activation/Deactivation Auto Redial...

  • Page 132: System Customizations

    User Guide SIP-T38G IP Phone Phone Installation Phone Status Phone User Interface Placing Calls Placing Calls to Contacts Programmable Keys Outgoing intercom Calls Overview Redialing Numbers Registration Regulatory Notices Remote Phonebook Replace Rule Ring Tones Safety Instructions Screensaver Searching for Contacts...

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