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If the reader does not function as it is expected, please try the
following steps.
The Reader is not responding or can't be turned on.
•
Reset the reader by press and hold the power button for 6
seconds. The reader will be forced shutdown if it is on and you
are required to restart the reader again.
•
Battery has been fully depleted. Please charge the reader via
USB or USB AC Adapter.
Battery Life seems short
•
The operating temperature is below 5
characteristics of battery and not a malfunction
•
The battery is not used for prolonged period. Please recharge
the battery of the reader again
•
The battery is not fully charged. Please charge the reader for 4
hours.
•
The battery needs to be replaced. Please consult the authorized
dealer for service.
A Book cannot be read
•
Copyright protected books cannot be read on any device other
than the authorized one.
•
Check if the book has expired.
•
Check if the book format is supported by the reader.
The reader cannot be operated during USB connection
•
The reader cannot be operated while it is connected to PC.
•
Eject the reader from computer to resume operation.
•
To use the reader while charging, click on the [Safely Remove
Hardware] icon located on the left lower corner to disconnect
data connection with computer. After the reader is safely
removed, computer will only charge the reader and you can
now resume normal operation.
Troubleshooting
o
C. this is due to the
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