Responsibility For The Pay Service (Cost To Customers); Not A Product Defect - Samsung S27B971D User Manual

Appendix
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ANGOLA 91-726-7864
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Responsibility for the Pay Service
(Cost to Customers)
NOTE
When the service is requested, in spite of in warranty, we may charge you for a visit from a service
technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician gives instructions on how to use product or simply adjusts options without
disassembling product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.).
• If a product is reinstalled or devices are connected additionally after installing the purchased product for
the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If customer requests instructions on how to use because of another company's product.
• If customer requests instructions on how to use the network or another company's program.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through home-shopping or
online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
• external impact or drop.
• use of supplies or separately sold product unspecified by Samsung.
• repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd..
• remodeling or repairing the product by customer.
• using it with incorrect voltage or non-authorised electrical connections.
• not following the "cautions" in User Manual.
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