Whirlpool w10560171a Use & Care Manual page 15

TROUBLESHOOTING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
if you experience
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada, www.whirlpool.ca, for assistance and to possibly avoid a service call.
Possible Causes Solution
Washer won't run or fill,
washer stops working,
or wash light remains
on (indicating that the
washer was unable
to fill appropriately)
(cont.)
1
Washer not draining/
spinning, loads are
still wet, or spin light
remains on (indicating
that the washer was
unable to pump out
water within ten
minutes).
Check proper electrical supply.
Normal washer operation.
Washer may be tightly packed.
Not using HE detergent
or using too much HE detergent.
Empty pockets and use garment bags
for small items.
Using a cycle with a low spin speed.
The washer may be tightly packed or
unbalanced.
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be stopped to reduce suds.
Remove several garments, rearrange load evenly around
the washplate. Close lid and press START/Pause/Unlock.
Add only 1 or 2 additional garments after washer has started.
Do not add more water to the washer.
Only use HE detergent. Suds from regular detergents can slow
or stop the washer. Always measure detergent and follow
detergent directions based on your load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Press
START/Pause/Unlock. Do not add more detergent.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin speed
for your garments. To remove extra water in the load, Select
DRAIN & SPIN. Load may need to be rearranged to allow even
distribution of the load in the basket.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select DRAIN
& SPIN to remove excess water. See "Using Your Washer"
for loading recommendations.
J
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