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l(enmore
Connect
(On some models)
Should you experience
any problems
with your refrigerator,
it has the capability
of transmitting
data
via your
telephone
to the I<enmore
Connect
Team. This gives you the
capability
of speak-ing
directly
to our trained
specialists.
The specialist
records the data
transmitted
from your
machine
and uses it to ana-lyze
the issue, providing
a fast
and effective
diagnosis,
If you experience
problems
with your
refrigerator,
call
1-800-4MY-HOME
(1-800-469-4663).
Only
use the
Kenmore
Connect
feature
when instructed
to do so by the
Kenmore
Connect
Team agent.
The transmis-sion
sounds
that
you will hear are normal
and sound similar
to a fax
machine.
Kenmore
Connect
cannot
be activated
unless your
refrig-
erator
is connected
to power.
If your
refrigerator
is unable
to turn on, then troubleshooting
must be done without
using
Kenmore
Connect.
Using the I{enmore
Connect
First, call 1-800-4MY-HOME
(1-800-469-4663).
Only
use
the Kenmore
Connect
feature
when instructed
to do so by
the Kenmore
Connect
Team agent.
I Lock
the
display.
To lock
the
display,
press
and
hold
the
Door
alarm
button
for
three
seconds.
(If the display
has
been
locked
for
over
five
minutes,
you
must
deactivate
the
lock
and
then
reactivate
it.)
4 Press and hold the Freezer
Temp
button
for three
seconds while
continuing
to hold your phone
to the
speaker.
,5 After
you hear three beeps, release
the Freezer
Temp
button.
6 Keep the phone
in place
until the tone transmission
has
finished.
This takes about
15 seconds,
and the display
will
count
down the time.
Once the countdown
is over and the
tones have stopped,
resume your conversation
with the
specialist,
who will then be able to assist you in using the
information
transmitted
for analysis.
NOTE:
- For
best
results,
do
not move
the phone
while
the tones
are
being
transmitted.
-
If
the
can
center
agent
is not able
to get an accurate
recording
of the data,
you
may
be asked
to try
again.
2 Open
the right
refrigerator
door.
3 Hold the mouthpiece
of your
phone in front of the
speak-er
that is located
on the right
hinge of the refrigera-
tor door, when instructed
to do so by the call center.
43
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