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PROBLEM
CORRECTIVE
ACTION
BURNER WILL NOT IGNITE
POSSIBLE CAUSE(S)
1.
Pilot not tit
2.
Thermostat
set too tow
3.
Main burner line clogged
4.
Non-functioning
thermostat
5.
Base-Ring
Filter blocked with tint/dust
6.
Heater installed in a confined area
7.
FVIR Flame Arrestor
blocked with lint/
dust.
1.
Light pilot
2.
Turn temp. dial to desired temperature
3.
Clean, locate source and correct
4.
Check
status
light
codes
and
reference
the
"Status
Light
and
Diagnostic
Code
Troubleshooting
Chart"
5.
Clean
filter,
See
"External
Cleaning
&
Inspection of the Base-Ring Filter" section.
6.
Provide fresh air ventilation
7.
Clean filter,
See "Cleaning
the Combustion
Chamber and Flame-Arrestor"
section.
SMELLY WATER
1.
Sulfides in the water
1.
Replace the anode with a special anode (See
Smelly Odor section)
1.
Insufficient combustion air
2.
Low gas pressure
3.
Water
heater
flue
or
vent
system
blocked
4.
Main burner line clogged
5.
Base-Ring
Filter blocked with tint/dust
BURNER FLAME YELLOW-
LAZY
6.
Heater installed in a confined area
7.
FVIR Flame Arrestor
blocked with lint/
dust.
8.
Obstruction
in main burner orifice
1.
Non-functioning
igniter
2.
The thermal switch tripped
3.
Wire lead connection at thermal switch
loose
PILOT WILL NOT LIGHT OR
REMAIN LIT
1.
Provide ventilation to water heater
2.
Check with gas utility company
3.
Clean, locate source and correct
4.
Clean, locate source and correct
5.
Clean
filter,
See
"External
Cleaning
&
Inspection of the Base-Ring Filter" section.
6.
Proper fresh air ventilation
7.
Clean filter,
See "Cleaning
the Combustion
Chamber and Flame-Arrestor"
section.
8.
Clean or replace orifice
1.
Replace igniter pilot assembly
2.
See Pilot Light Troubleshooting Flowchart section
3.
Remove
and reconnect
the wire
leads
at
thermal switch, confirm connections
are tight
4.
Thermopite
connection loose
5.
Air in gas line
6.
Low gas pressure
7.
No gas
8.
Dirt in gas lines
9.
Cold drafts
10. Thermostat
temperature
limit
was
and not loose
4.
Seat connector firmly in socket
5.
Bleed the air from the gas line
6.
Check with gas utility company
7.
Check with gas utility company
8.
Notify utility-install
dirt trap in gas line
9.
Locate source and correct
10. Replace thermostat
HIGH OPERATION COSTS
INSUFFICIENT
HOT WATER
11.
12.
13.
14.
15.
16.
exceeded,
status
light
will
blink
4
flashes
Pilot line or orifice clogged
Non-functioning
thermopite
Air
for
combustion
obstructed
FVIR Flame Arrestor
blocked with lint/
dust
Flammable
vapors
incident,
FVIR
function actuated
Base-Ring Filter blocked with lint/dust
1.
Thermostat
set too high
2.
Sediment or time in tank
3.
Water heater too small for job
4.
Wrong piping connections
5.
Leaking faucets
6.
Gas leaks
7.
Wasted hot water
8.
Long runs of exposed piping
9.
Hot water piping in exposed wall
1.
Thermostat set too tow
2.
Sediment or time in tank
3.
Water heater too small
4.
Wrong piping connections
5.
Leaking faucets
6.
Wasted hot water
7.
Long runs of exposed piping
8.
Hot water piping in outside wall
9.
Low gas pressure
11. Clean, locate source and correct
12. Replace thermopite
13. See maintenance section for inspection and
cleaning of flame arrester
14. Clean filter,
See "Cleaning
the Combustion
Chamber and Flame-Arrestor"
section.
15. Replace
water
heater, eliminate
flammable
vapors source. Contact Sears Service.
16. Clean
filter,
See
"External
Cleaning
&
Inspection of the Base-Ring Filter" section.
1.
Set temperature
dial to lower setting
2.
Drain/flush-provide
water treatment if needed
3.
Install adequate heater
4.
Correct piping-dip tube must be in cold inlet
5.
Repair faucets
6.
Check with utility-repair
at once
7.
Advise customer
8.
Insulate piping
9.
Insulate piping
1.
Turn temperature dial to desired setting
2.
Drain/flush-provide
water treatment if needed
3.
Install adequate heater
4.
Correct piping-dip tube must be in cold inlet
5
Repair faucets
6.
Advise customer
7.
Insulate piping
8.
Insulate piping
9.
Check with gas utility company
37
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Table of Contents
Troubleshooting
