IBM X3400 Product Manual page 8

An affordable dual-socket, dual- and quad-core SMP server
with high performance and data protection for small and
medium businesses
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For onsite labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician.
Please see the Legal Information section for important notices and information.
IBM Electronic Service Agent
BladeCenter servers to automatically report hardware problems to IBM support, which can even dispatch
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onsite service if necessary to those customers entitled to onsite support under the terms of their warran
or an IBM Maintenance Agreement. Electronic Service Agent resides on a server and provides electronic
support and problem management capabilities through a highly secure electronic dialogue between your
systems and IBM. It monitors networked servers for hardware errors and it can perform hardware and
software inventories and report inventory changes to IBM. All information sent to IBM is stored in a highly
secure database and used for improved problem determination.
Additional services include hardware warranty upgrades and factory-installed Product Customiz
Services (PCS), such as asset tagging, hardware integration, software imaging and operating systems
personalization.
IBM offers extensive technical support by phone and via the Web. Support options include links to
forums/newsgroups, problem submission, online shopping support, service offerings, device drivers for all
IBM product lines, software downloads and even upcoming technical seminar worldwide schedules and
registration. Also available are remote installation, configuration and usage support for System x and
xSeries hardware and software, as well as onsite custom services
require.
Advanced S ystems Management Capabilities
The x3400 has a high level of systems management capabilities that are well-suited to remote locations as
well as to stand-alone environments. Features include the Baseboard Management Controller
Automatic Server Restart, Wake on LAN
Analysis, IBM Director and support for an optional Remote Supervisor Adapter II SlimLine.
The BMC provides industry-standard Intelligent Platform Management Interface (IPMI) 2.0-compliant
systems management. It provides a number of important system functions, including:
• Monitoring of system and battery voltage, system temperature, fan
DIMM status
• Fan speed control
• Product ID and Family ID detection
• Highly secure remote power on/off
• System reset control
• NMI/SMI detection and generation
•
System diagno stic LED control (power, HDD, activity, alerts, heartbeat)
• IPMI over LAN
• Serial Over LAN
• Proxy server support
• LAN messaging and al
erting
• Text console redirection over LAN
• VLAN support
• Enhanced authe
ntication and encryption algorithms (RMCP+, SHA-1, AES)
• Local update of BM
C firmware
• Firmware firewall
• Support for IPMI v2.0 complian
• Other mandatory and optional IPMI
The BMC alerts IBM Director to anomalous environmental factors, such as voltage and thermal
conditions—even if the server has failed.
The x3400 also supports an optiona
m anagement capabilities, including
• Predictive Failure Anal ysis for system fans
•
Graphical console redirection over LAN
•
Web-based out-of-band control
• Windows "blue screen" capture
• Remote virtual floppy and CD-ROM
• High-speed remote redirection of PCI video, keyboard and mouse
• SSL (Secure Socket Layer) and LDAP (Ligh
Automatic Server Restart (ASR) helps redu
™
is an innovative "call home" feature that allows System x and
®
support, PXE support, text console redirect, Predictive Failure
t management software (e.g., xCAT)
BMC functions
l IBM Remote Supervisor Adapter II SlimLine for additional systems
:
tweight Directory Access Protocol) support
ce downtime by restarting the server automatically in the
to provide the level of expertise you
(BMC),
s, power supplies, processor and
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ty
ation