Dell OPTIPLEX 3010 Desktop Owner's Manual
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Dell OPTIPLEX 3010 Desktop Owner's Manual

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Dell OptiPlex 3010 Desktop
Owner's Manual
Regulatory Model: D07D
Regulatory Type: D07D001

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Summary of Contents for Dell OPTIPLEX 3010 Desktop

  • Page 1 Dell OptiPlex 3010 Desktop Owner's Manual Regulatory Model: D07D Regulatory Type: D07D001...
  • Page 2 CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Boomi , Dell Precision , OptiPlex...

  • Page 3: Table Of Contents

    Contents 1 Working on Your Computer....................... 7 ........................7 Before Working Inside Your Computer ............................8 Turning Off Your Computer ........................8 After Working Inside Your Computer 2 Removing and Installing Components..................9 ..............................9 Removing the Cover ..............................9 Installing The Cover ............................
  • Page 4 Address mark not found Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving ..........51 this problem, please note this checkpoint and contact Dell Technical Support....................51 Alert! Security override Jumper is installed.
  • Page 5 WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up ..........56 your data and replace your hard drive by calling your support desk or Dell................................56 Write fault ..........................56...

  • Page 7: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Turning Off Your Computer

    CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. Connect any telephone or network cables to your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. If required, verify that the computer works correctly by running the Dell Diagnostics.

  • Page 9: Removing And Installing Components

    Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Removing the Cover Follow the procedures in Before Working Inside Your Computer. Pull up the cover-release latch at the side of the computer. Lift the cover upward to a 45–degree angle and remove it from the computer.

  • Page 10: Removing The Front Bezel

    Removing the Front Bezel Follow the procedures in Before Working Inside Your Computer. Remove the cover. Pry the front bezel retention clips away from the chassis. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis. Related Links Installing The Front Bezel Installing The Front Bezel...
  • Page 11 Pull the release lever away from the PCIe x16 card to release the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer. Lift the PCIe x1 expansion card (if any) up and out of its connector and remove it from the computer. Lift the PCI expansion card (if any) up and out of its connector and remove it from the computer.

  • Page 12: Installing The Expansion Card

    Related Links Installing the Expansion Card Installing The Expansion Card Insert the PCIe x4 card into the connector on the system board and press down to secure it in place. Insert the PCIe card (if any) into the connector on the system board and press down to secure it in place. Insert the PCIe x1 card (if any) into the connector on the system board and press down to secure it in place.

  • Page 13: Installing The Optical Drive

    Related Links Installing The Optical Drive Installing The Optical Drive Slide down the optical-drive latch and push the optical drive from the front towards the back of the computer. Connect the data cable and power cable to the optical drive. Install the front bezel.
  • Page 14 Flex the hard-drive bracket and then remove the single 3.5 inch hard drive or two 2.5 inch hard drives from the bracket. Turn over the hard-drive bracket and release the screws that secure the 2.5 inch hard drive to the underside of the bracket.

  • Page 15: Installing The Hard Drive

    Release the screws that secure the 2.5 inch hard drive to the underside of the hard drive bracket. Related Links Installing The Hard Drive Installing The Hard Drive Tighten the screws to secure the 2.5 inch hard drive(s) to the hard-drive bracket. Flex the hard-drive bracket and then insert the single 3.5 inch hard drive or the two 2.5 inch hard drives into the bracket.

  • Page 16: Installing The Memory

    Lift the memory modules out of the connectors on the system board. Related Links Installing The Memory Installing The Memory Insert the memory modules into the connectors on the system board. Install the memory module in the order of A1 > B1 >...

  • Page 17: Installing The Chassis Intrusion Switch

    Slide the intrusion switch toward the chassis bottom and remove it from the system board. Related Links Installing The Intrusion Switch Installing The Chassis Intrusion Switch Insert the intrusion switch into the chassis rear and slide it toward the chassis top to secure it. Connect the intrusion-switch cable to the system board.

  • Page 18: Installing The Speaker

    Unthread the speaker cable from the chassis clip. Press down the speaker-securing tab and slide the speaker upwards to remove it. Related Links Installing The Internal Speaker Installing The Speaker Press the speaker-securing tab and slide the speaker downward to secure it. Thread the speaker cable into the chassis clip.

  • Page 19: Removing The Heat Sink And Processor

    Removing The Heat Sink and Processor NOTE: Your system board may not have a heat sink on the chipset, and may look different from the images described here. Follow the procedures in Before Working Inside Your Computer. Remove the cover. Disconnect the heat-sink assembly cable from the system board.

  • Page 20: Installing The Heat Sink And Processor

    Lift the processor cover. Lift the processor to remove it from the socket and place it in an antistatic package. Installing The Heat Sink and Processor Insert the processor into the processor socket. Ensure that the processor is properly seated. Lower the processor cover.

  • Page 21: Removing The Coin-Cell Battery

    Removing The Coin-Cell Battery Follow the procedures in Before Working Inside Your Computer. Remove the cover. Press the coin-cell battery inward to allow the battery to pop up from the socket. Lift the coin-cell battery out of the computer. Related Links Installing the Coin-Cell Battery Installing The Coin-Cell Battery Place the coin-cell battery into its slot on the system board.

  • Page 22: Installing The Power-Switch Cable

    Pry the power-switch cable free. Slide the power-switch cable out through the front of the computer. Related Links Installing The Power Switch Cable Installing The Power-Switch Cable Slide the power-switch cable in through the front of the computer. Secure the power-switch cable to the chassis. Connect the power-switch cable to the system board.

  • Page 23: Removing The Front Thermal Sensor

    Removing The Front Thermal Sensor Follow the procedures in Before Working Inside Your Computer. Remove the cover. Remove the front bezel. Disconnect the thermal-sensor cable from the system board. Unthread the thermal-sensor cable from the chassis clips. Unthread the thermal-sensor cable from the chassis clip. Pry the thermal sensor away from the chassis front and remove.

  • Page 24: Installing The Front Thermal Sensor

    Related Links Installing The Front Thermal Sensor Installing The Front Thermal Sensor Secure the thermal sensor to the chassis front. Thread the thermal-sensor cable into the chassis clips. Connect the thermal-sensor cable to the system board. Install the front bezel. Install the cover.
  • Page 25 Slide the four grommets inward and through the slots in the front of the computer. Lift and remove the system fan out of the computer. Pry up and remove the four grommets from the system fan. Related Links Installing The System Fan...

  • Page 26: Installing The System Fan

    Installing The System Fan Place the system fan in the chassis. Pass the four grommets through the chassis and slide outwards along the grooves to secure them in place. Thread the system-fan cable into the chassis clips. Connect the system-fan cable to the system board. Install the front bezel.

  • Page 27: Installing The Input/Output Panel

    Remove the Input/Output panel. Related Links Installing The Input/Output Panel Installing The Input/Output Panel Insert the Input/Output panel into the slot on the chassis front. Slide the Input/Output panel towards the left of the computer to secure to the chassis. Tighten the screw to secure the Input/Output panel to the chassis.
  • Page 28 Unthread the 4–pin power cable from the chassis clips. Disconnect the 24–pin power cable from the system board. Unthread the 24–pin power cable from the chassis clip. Remove the screws that secure the power supply to the back of the computer.

  • Page 29: Installing The Power Supply

    Push in on the blue release tab beside the power supply, and slide the power towards the front of the computer. 10. Lift the power supply out of the computer. Related Links Installing The Power Supply Installing The Power Supply Place the power supply in the chassis and slide towards the back of the computer to secure it.

  • Page 30: Removing The System Board

    Related Links Removing The Power Supply Removing the System Board Follow the procedures in Before Working Inside Your Computer. Remove the cover. Remove the front bezel. Remove the hard drive. Remove the expansion cards. Remove the heat sink. Disconnect all the cables connected to the system board. Lift and release the expansion-card latch to gain access to the screws securing the system board.

  • Page 31: Installing The System Board

    11. Remove the system board from the chassis. Installing the System Board Align the system board to the port connectors on the back of the chassis and place the system board in the chassis. Tighten the screws securing the system board to the chassis. Close the expansion-card latch.

  • Page 32: Installing The Psu Thermal Sensor

    Unthread the thermal-sensor cable from the chassis clip. Pry the thermal sensor away from the power supply and remove from the chassis. Related Links Installing The PSU Thermal Sensor Installing The PSU Thermal Sensor Secure the thermal sensor to the power supply. Thread the thermal-sensor cable into the chassis clip.

  • Page 33: System Setup

    System Setup System Setup This computer offers you the following options: • Access System Setup by pressing <F2> • Bring up a one-time boot menu by pressing <F12> Press <F2> to enter System Setup and make changes to the user-definable settings. If you have trouble entering System Setup using this key, press <F2>...

  • Page 34: Timing Key Sequences

    Previous attempts at booting the system have failed at checkpoint ______. For help resolving this problem, please note this checkpoint and contact Dell Technical Support.

  • Page 35: System Setup Options

    Action Keystroke Exit BIOS <Esc> — Remain in Setup, Save/Exit, Discard/Exit Change a setting Left or right-arrow key Select field to change <Enter> Cancel modification <Esc> Reset defaults <Alt><F> or Load Defaults menu option System Setup Options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. Table 1.
  • Page 36 Option Description NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. Serial Port Allows you to set the serial port settings. You can set the serial port to: • Disabled •...
  • Page 37 Option Description Strong Password This option lets you enable or disable strong passwords for the system. Password Configuration Allows you to control the minimum and maximum number of characters allowed for a administrative password and the system password. Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD password prompts during a system restart.
  • Page 38 Table 4. Secure Boot Option Description Secure Boot Enable Allows you to enable or disable Secure Boot feature • Disable • Enable Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode.
  • Page 39 Option Description • Last State This option is Power Off by default. Auto On Time Sets time to automatically turn on the computer. Time is kept in standard 12-hour format (hour:minutes:seconds). Change the startup time by typing the values in the time and AM/PM fields.
  • Page 40 Option Description This option is set to Thorough by default. Table 8. Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel® Virtualization Technology. Enable Intel Virtualization Technology - This option is disabled by default. VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel®...
  • Page 41 Option Description NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer". Client IP Specifies the static IP address of the client. The default IP address is 255.255.255.255. NOTE: This field is only relevant when the "Integrated NIC"...

  • Page 43: Troubleshooting

    Troubleshooting Diagnostic LEDs NOTE: The diagnostic LEDs only serve as an indicator of the progress through the Power-on Self-Test (POST) process. These LEDs do not indicate the problem that caused the POST routine to stop. The diagnostic LEDs are located on the front of the chassis next to the power button. These diagnostic LEDs are only active and visible during the POST process.
  • Page 44 Problem A possible system board failure has occurred. Description Troubleshooting Unplug the computer. Allow one minute for the power to drain. Plug the computer into a Steps working electrical outlet and press the power button. Power Button Problem A possible system board, power supply, or peripheral failure has occurred. Description Troubleshooting •...
  • Page 45 Problem BIOS may be corrupt or missing. Description Troubleshooting The computer hardware is operating normally but the BIOS may be corrupt or missing. Steps Power Button Problem A possible system board failure has occurred. Description Troubleshooting Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the Steps computer boots, add the peripheral cards back one by one until you find the bad one.
  • Page 46 Problem A possible system board failure has occurred. Description Troubleshooting • Disconnect all internal and external peripherals, and re-start the computer. If the Steps computer boots, add the peripheral cards back one by one until you find the bad one. •...
  • Page 47 Power Button Problem A possible hard drive failure has occurred. Description Troubleshooting Re-seat all power and data cables. Steps Power Button Problem A possible USB failure has occurred. Description Troubleshooting Re-install all USB devices and check all cable connections. Steps Power Button Problem No memory modules are detected.
  • Page 48 Power Button Problem A possible expansion card failure has occurred. Description Troubleshooting • Determine if a conflict exists by removing an expansion card (not a graphics card) and Steps restarting the computer. • If the problem persists, reinstall the card you removed, then remove a different card and restart the computer.

  • Page 49: Beep Codes

    • If the operating system is attempting to boot from a device (optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer. Beep Codes The computer can emit a series of beeps during start-up if the display cannot show errors or problems. These series of beeps, called beep codes, identify various problems.
  • Page 50 Code 3-2-2 Cause Interrupt vector loading failure Code 3-2-4 Cause Keyboard Controller Test failure Code 3-3-1 Cause NVRAM power loss Code 3-3-2 Cause NVRAM configuration Code 3-3-4 Cause Video Memory Test failure Code 3-4-1 Cause Screen initialization failure Code 3-4-2 Cause Screen retrace failure Code...

  • Page 51: Error Messages

    The BIOS found a faulty disk sector or could not find a particular disk sector. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support. Description The computer failed to complete the boot routine three consecutive times for the same error.

  • Page 52: Controller Has Failed

    Controller has failed Description The hard drive or the associated controller is defective. Data error Description The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility.

  • Page 53: Hard-Disk Drive Controller Failure

    Hard-disk drive controller failure Description The hard drive failed initialization. Hard-disk drive failure Description The hard drive failed initialization. Hard-disk drive read failure Description The hard drive failed initialization. Invalid configuration information-please run SETUP program Description The computer configuration information does not match the hardware configuration. Invalid Memory configuration, please populate DIMM1 Description DIMM1 slot does not recognize a memory module.

  • Page 54: Memory Double Word Logic Failure At Address, Read Value Expecting Value

    Memory double word logic failure at address, read value expecting value Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory odd/even logic failure at address, read value expecting value Description A memory module may be faulty or improperly seated.

  • Page 55: Not A Boot Diskette

    Not a boot diskette Description The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it. Insert a bootable floppy disk. Plug and play configuration error Description The computer encountered a problem while trying to configure one or more cards. Read fault Description The operating system cannot read from the floppy or hard drive, the computer could not find a...

  • Page 56: Timer Chip Counter 2 Failed

    Description The keyboard controller may be malfunctioning or a memory module may be loose. WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/ secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell.

  • Page 57: Specifications

    Specifications Specification NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (or Start in Windows XP) Help and Support, and then select the option to view information about your computer. System Information System Chipset Intel H61 Express Chipset DMA Channels...
  • Page 58 Video Video memory: Integrated up to 1.7 GB shared video memory (Microsoft Windows Vista and Windows 7) Discrete up to 1 GB Audio Integrated integrated Conexant CX20641 HD-audio codec Network Integrated integrated Realtek RTL8111E Ethernet capable of 10/100/1000 Mb/s communication Expansion Bus Bus Type PCI Express 2.0, SATA 2.0, and, USB 2.0...
  • Page 59 Drives Mini-Tower Desktop Small Form Factor External Connectors Audio: Back Panel Mini-Tower/Desktop three connectors once each for line-out, line- in, and microphone Small Form Factor two connectors for line-out and line-in/ microphone Front Panel two connectors for microphone and headphone Network Adapter one RJ45 connector USB 2.0...

  • Page 60: System Board Connectors

    Four lights located on the front panel of the computer. For more information on the diagnostic lights, see the Service Manual at support.dell.com/manuals. Back of the computer: Power supply diagnostic light Green light — The power supply is turned on and is functional.
  • Page 61 Controls and Lights NOTE: You can test the health of the power system by pressing the test button. When the system power supply voltage is within specification, the self-test LED lights up. If the LED does not light up, the power supply may be defective.

  • Page 63: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support...

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