Troubleshooting; Contact Information - Clarity PAL User Manual

Troubleshooting

SIM card error.
Problem:
SIM damaged.
Reason:
SIM card not setup correctly.
Reason:
SIM card dirty.
Reason:
Solutions:
• Contact the network provider.
• Check the SIM card settings, and clean
the card.
Weak, interrupted, or no signal.
Problem:
Signal strength can be affected by
Reason:
obstructions such as high buildings, or con-
finements such as basements and subways.
Move to a more open area.
Solution:
Phone will not Power ON.
Problem:
Battery uncharged, used-up,
Reason:
or defective.
Solutions:
• Charge battery.
• Replace battery.
Phone will not connect a call.
Problem:
Reason: Barring function is activated.
Solution: Cancel barring dialing function.
No connection to network.
Problem:
SIM is invalid or defective.
Reason:
Out of GSM service area.
Reason:
Weak, interrupted, or no signal.
Reason:
Solutions:
• Contact the network provider.
• Move the phone into the GSM
service area.
• Try connecting again in a better
signal environment.
Problem: Phone will not charge.
Reason: Voltage is unsuitable.
Non-standard charger.
Reason:
Not connected.
Reason:
Solutions:
• Use the recommended voltage.
• Use the factory supplied charger.
• Check connections at AC power
outlet, and at the phone.
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Contact Information

Clarity, a Division of Plantronics, Inc.
6131 Preservation Drive, Chattanooga, TN 37416
Telephone: 800-426-3738 Fax: 800-325-8871
E-mail: claritycs@plantronics.com
Website: ClarityProducts.com
©2012 Clarity, a Division of Plantronics, Inc. All Rights Reserved.
Clarity, Clarity Pal and Smart for Seniors are trademarks or registered trademarks of Plantronics, Inc.
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