Troubleshooting - Clarity Pal User Manual

Problem: SIM card error.
SIM damaged.
Reason:
Reason: SIM card not setup correctly.
SIM card dirty.
Reason:
Solutions:
• Contact the network provider.
• Check the SIM card settings, and clean
the card.
Problem: Weak, interrupted, or no
signal.
Signal strength can be affected
Reason:
by obstructions such as high buildings,
or confinements such as basements and
subways.
Solution: Move to a more open area.
Problem: Phone will not Power ON.
Battery uncharged, used-up,
Reason:
or defective.
Solutions:
• Charge battery.
• Replace battery.
Problem: Phone will not connect a call.
Reason: Barring function is activated.
Solution: Cancel barring dialing function.
Problem: No connection to network.

Troubleshooting

Reason:
Reason:
Reason:
signal.
Solutions:
• Contact the network provider.
• Move the phone into the GSM
service area.
• Try connecting again in a better
signal environment.
Problem: Phone will not charge.
Reason:
Reason:
Reason:
Solutions:
• Use the recommended voltage.
• Use the factory supplied charger.
• Check connections at AC power
outlet, and at the phone.
SIM is invalid or defective.
Out of GSM service area.
Weak, interrupted, or no
Voltage is unsuitable.
Non-standard charger.
Not connected.
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