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Product Service
and Uptime Assurance
Your SANYO experience with product safety, reliability and performance is
supported by a multi-national network of factory-trained service professionals
located in all markets we serve. The serviceability of SANYO Biomedical products
is inherent to all SANYO product designs and originates in our research and
development department. Combined with customer feedback and detailed docu-
mentation of field performance, SANYO product developers incorporate real-world
applications into product systems and operating parameters.
From ambient temperature and humidity fluctuations to broad electrical
voltage tolerances, SANYO Biomedical products are expected to withstand
demands in the newest of facilities as well as older labs. Central to our product
development efforts is the concept of "predictive performance" , a matrix of
electronics and control functions that sense component operation in real time,
compare performance to accepted norms and report exceptions long before
normal wear and tear causes an interruption. As a result, many SANYO Biomedical
products include self-diagnostics that permit authorized service technicians
to determine how and when service calls are required.
As SANYO continues to apply improvements in compressor and electronics
to all products, life cycle costs can be extended and downtime minimized.
SANYO service specialists are trained to perform remote and on-site diagnostics,
repair and replace worn components and offer preventative maintenance programs
suitable to your needs and budget. SANYO Biomedical also offers training to
selected facility biomedical engineers and service staff for authorized in-warranty
and post-warranty repairs.
Because SANYO Biomedical products are sold and serviced worldwide,
products acquired in one country under grant or facility-sharing programs are
easily supported if moved to facilities in the next city or around the world.
Validation Services
SANYO offers a wide range of high-quality validation services for all our equipment.
These services include on-site validation, custom validation support packages,
factory acceptance testing, and NIST traceable calibration.
Choosing SANYO as an equipment supplier and validation consultant can greatly
reduce the time and cost involved with new equipment.
Unique Services SANYO Offers:
•
On-site consultation
•
Specialized documentation for
each individual unit
•
Customized testing procedures
based on personalized customer
requirements
•
No charge for documentation
when service is purchased
•
Quality documents complying with
21 CFR traceable standards
•
Free archiving of unexecuted
testing protocols
Pre-Delivery and On-Site Services
Pre-delivery services include factory
acceptance testing, calibration, and
temperature mapping. On-site services
include installation qualification, operation-
al qualification, performance qualification,
calibration and temperature mapping.
SANYO Connect
SANYO's customer-driven biomedical
service program guarantees local
attention from qualified SANYO
service representatives, whenever
and wherever you need it.
•
New Unit Installation and Training
•
Preventative Maintenance
•
Warranty and Non-Warranty Repairs
•
Calibration/Validation Services
•
Refurbishment and Reconditioning
•
Customized Service and Warranty
Programs
•
Loaner Units When Needed
•
In-Stock Parts for Immediate Delivery
Prices and conditions may vary by market.
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