Page 1 Dell DX6104-CSN, DX6104-SCN, And DX6104-SN Systems Owner's Manual Regulatory Model: E18S Series Regulatory Type: E18S001...
Page 2: Notes, Cautions, And Warnings
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Boomi , Dell Precision , OptiPlex...
Page 3: Table Of Contents
Contents Notes, Cautions, and Warnings....................2 1 About Your System........................9 ........................9 Front-Panel Features And Indicators ..............................10 LCD Panel Features ..............................11 Home Screen ..............................11 Setup Menu ...............................12 View Menu ..............................12 Diagnostic Indicators ..........................14 Hard-Drive Indicator Patterns ........................15 Back-Panel Features And Indicators ..............................16 NIC Indicator Codes ............................16 Power Indicator Codes...
Page 4 ....................30 Operating With A Setup Password Enabled ...........................31 Entering The UEFI Boot Manager ......................31 Using The Boot Manager Navigation Keys ............................32 Boot Manager Screen ...............................32 UEFI Boot Menu ..........................32 Embedded System Management ..............................32 iDRAC Settings Utility ........................33 Entering The iDRAC Settings Utility 3 Installing System Components....................35 ..............................35 Recommended Tools...
Page 5 ......................54 Expansion Card Installation Guidelines ..........................55 Removing An Expansion Card ...........................57 Installing An Expansion Card .......................57 Removing Expansion-Card Risers 1 And 2 ......................59 Installing Expansion-Card Risers 1 And 2 ...........................59 iDRAC Ports Card (Optional) ........................59 Removing The iDRAC Ports Card ........................60 Installing The iDRAC Ports Card ................................61...
Page 6 Troubleshooting Expansion Cards ...........................93 Troubleshooting Processors 5 Using System Diagnostics.......................95 ..............................95 Online Diagnostics ........................95 Dell Embedded System Diagnostics ..................95 When To Use The Embedded System Diagnostics ....................95 Running The Embedded System Diagnostics ..........................96 System Diagnostic Controls 6 Jumpers And Connectors......................97 ..........................97...
Page 7 8 System Messages........................105 ..............................105 LCD Messages ..........................105 Viewing LCD Messages ..........................105 Removing LCD Messages ............................105 System Error Messages ...............................121 Warning Messages ............................121 Diagnostic Messages ..............................121 Alert Messages 9 Getting Help..........................123 ..............................123 Contacting Dell...
Page 9: About Your System
About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on. The power button controls the power supply output to the system.
Page 10: Lcd Panel Features
Item Indicator, Button, or Icon Description Connector LCD menu buttons Allow you to navigate the control panel LCD menu. LCD panel Displays system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.
Page 11: Home Screen
Item Button Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed • Press again to stop •...
Page 12: View Menu
View Menu NOTE: When you select an option in the View menu, you must confirm the option before proceeding to the next action. Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC7. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet).
Page 13 Hard-drive indicator Condition Corrective Action The indicator lights None required. green to indicate hard-drive activity. Electrical indicator Condition Corrective Action The indicator blinks See the System Event Log or system messages for the specific issue. amber if the system If it is due to a problem with the power supply, check the LED on the experiences an power supply.
Page 14: Hard-Drive Indicator Patterns
PCIe indicator Condition Corrective Action The indicator blinks Restart the system. Update any required drivers for the PCIe card. amber if a PCIe card Re-install the card. If the problem persists, see Getting Help. experiences an error. Hard-Drive Indicator Patterns Figure 3.
Page 15: Back-Panel Features And Indicators
Drive-Status Condition Indicator Pattern (RAID Only) Blinks green three Rebuild aborted seconds, amber three seconds, and off six seconds Back-Panel Features And Indicators Figure 4. Back-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector PCIe expansion card slot 1 Allows you to connect one low-profile PCI Express expansion card.
Page 16: Nic Indicator Codes
Item Indicator, Button, or Icon Description Connector To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds. Power supply (PSU1) 550 W Power supply (PSU2) NIC Indicator Codes Figure 5. NIC Indicator 1.
Page 17: Other Information You May Need
• Getting Started Guide provides an overview of setting up your system, and technical specifications. This document is available online at www.dell.com/support/manuals. • The rack documentation included with your rack solution describes how to install your system into a rack, if...
Page 18 • For the full name of an abbreviation or acronym used in this document, see the Glossary at www.dell.com/ support/manuals. NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often...
Page 19: Using The System Setup And Boot Manager
Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.
Page 20: Entering System Setup
NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.
Page 21: System Setup Main Screen
System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.
Page 22: Memory Settings Screen
Menu Item Description System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Displays the contact information of the system manufacturer. Contact Information Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system.
Page 23 Menu Item Description Alternate RTID Allows you to allocate more RTIDs to the remote socket increasing cache performance (Requestor between the sockets or work in normal mode for NUMA. By default, the Alternate RTID Transaction ID) (Requestor Transaction ID) Setting is set to Disabled. Setting Virtualization Allows you to enable or disable the additional hardware capabilities provided for virtualization.
Page 24: Sata Settings Screen
SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID mode. By default, Embedded SATA is set to AHCI Mode. Port A Auto enables BIOS support for the device attached to SATA port A. By default, Port A is set to Auto.
Page 25: Integrated Devices Screen
Integrated Devices Screen Menu Item Description Integrated RAID Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller Controller option is set to Enabled. NOTE: This option is displayed only if an integrated RAID controller is installed on the system.
Page 26: Serial Communications Screen
Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.
Page 27: System Security Screen
Menu Item Description Allows you to enable or disable the processor to switch to a minimum performance state when it is idle. By default, the C1E option is set to Enabled. C States Allows you to enable or disable the processor to operate in all available power states. By default, the C States option is set to Enabled.
Page 28: Miscellaneous Settings
BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.
Page 29: System And Setup Password Features
System And Setup Password Features You can create a system password and a setup password to secure your system. To enable creation of the system and setup password, the password jumper must be set to enabled. For more information on the password jumper settings, see System Board Jumper Settings.
Page 30: Deleting Or Changing An Existing Setup Password
Press <Esc> to return to the System BIOS screen. Press <Esc> again, and a message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots. Deleting Or Changing An Existing Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and/or Setup password.
Page 31: Entering The Uefi Boot Manager
If you do not enter the correct password in three attempts, the system displays the message Invalid Password! Number of unsuccessful password attempts: <x> System Halted! Must power down. Even after you shut down and restart the system, the error message is displayed until the correct password is entered. The following options are exceptions: •...
Page 32: Boot Manager Screen
Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu...
Page 33: Entering The Idrac Settings Utility
NOTE: Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade. For more information on using iDRAC, see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers, at dell.com/support/manuals. Entering The iDRAC Settings Utility Turn on or restart the managed system.
Page 35: Installing System Components
Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Front Bezel (Optional) Installing The Front Bezel Hook the right end of the bezel onto the chassis.
Page 36: Removing The Front Bezel
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 37: Closing The System
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 38 Figure 9. Inside the System 1. power distribution board shroud 2. cooling shroud 3. power supply units (2) 4. storage controller card 5. expansion-card riser 2 6. expansion card 7. expansion-card riser 1 8. heat sink for processor 2 9. DIMMs (12) 10.
Page 39: Cooling Shroud
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 40: Installing The Cooling Shroud
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 41 The system contains 12 memory sockets split into two sets of six sockets, one set per processor. Each six-socket set is organized into three channels. In each channel, the release levers of the first socket is marked white and the second black.
Page 42: General Memory Module Installation Guidelines
General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for best performance: • UDIMMs and RDIMMs must not be mixed. •...
Page 43: Memory Mirroring
Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel is reserved as a spare.
Page 44 System Capacity DIMM Size (in Number of Organization and DIMM Slot Population (in GB) DIMMs Speed 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, A3, A4, A5 1R x8, 1600 MT/s 2R x4, 1333 MT/s A1, A2, A3 2R x4, 1600 MT/s 2R x4, 1333 MT/s A1, A2, A3, A4...
Page 45: Removing Memory Modules
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 46: Installing Memory Modules
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 47: Removing A 3.5 Inch Hard-Drive Blank
System RAID Configuration DX6104-CSN RAID 5 DX6104-SCN RAID 1 DX6104-SN No RAID support The hot-swappable hard drives connect to the system board through the hard-drive backplane. Hot-swappable hard drives are supplied in hot-swappable hard-drive carriers that fit in the hard-drive slots. CAUTION: Before attempting to remove or install a hot-swappable hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap hard drive removal and insertion.
Page 48: Removing A Hot-Swap Hard Drive
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 49: Removing A Hard Drive From A Hard-Drive Carrier
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation.
Page 50: Installing A Hard Drive Into A Hard Drive Carrier
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 51: Installing The Optical Drive
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 52: Removing A Cooling Fan
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 53: Installing A Cooling Fan
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 54: Expansion Cards And Expansion-Card Risers
Enter the System Setup and verify that the USB key is detected by the system. Figure 18. Replacing the Internal USB Key 1. USB memory key 2. USB memory key connector Expansion Cards And Expansion-Card Risers NOTE: A missing or an unsupported expansion-card riser logs an SEL event. It does not prevent your system from powering on and no BIOS POST message or F1/F2 pause is displayed.
Page 55: Removing An Expansion Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 56 Figure 19. Removing and Installing the Expansion Card from Expansion-Card Riser 1 1. expansion card 2. expansion-card latch 3. riser touch points (2) 4. expansion-card riser 1 Figure 20. Removing and Installing the Expansion Card from Expansion-Card Riser 2 1. expansion-card riser 2 2.
Page 57: Installing An Expansion Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 58 Figure 21. Removing and Installing the Expansion-Card Riser 1 1. expansion-card riser 1 2. expansion-card riser touch points (2) 3. riser guides (2) 4. connector Figure 22. Removing and Installing the Expansion-Card Riser 2 1. chassis intrusion switch 2. expansion-card riser touch points 3.
Page 59: Installing Expansion-Card Risers 1 And 2
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 60: Installing The Idrac Ports Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 61: Sd Vflash Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 62 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. Open the system. Remove the expansion-card riser 1 and any card installed in the riser. Locate the internal dual SD module installed on the IDSDM connector on the system board. If applicable, remove the SD card(s).
Page 63: Installing The Internal Dual Sd Module
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 64: Integrated Storage Controller Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 65: Installing The Integrated Storage Controller Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 66: Processors
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 67 Figure 27. Removing and Installing the Processor Heat Sink 1. retention sockets (4) 2. heat sink 3. retention screws (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and out from under the tab.
Page 68: Installing A Processor
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 69: Power Supplies
Open the system. Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.
Page 70: Hot Spare Feature
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 71: Installing Power Supply
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 72: Hard Drive Backplane
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 73 Remove all hard drives. Disconnect the SAS/SATA data, signal, and power cable(s) from the backplane. Press the release tabs and slide the backplane upward. Figure 31. Front View of the Four Hard-Drive Backplane 1. hard-drive connectors (4) 2. SAS connector 3.
Page 74 Figure 33. Removing and Installing the Four Hard-Drive Backplane 1. release tabs (2) 2. hard-drive backplane 3. guide pins (2) 4. chassis hooks (4)
Page 75: Installing The Hard-Drive Backplane
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 76: Control Panel Assembly
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 77: Installing The Control Panel
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 78: Installing The Control-Panel Module
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 79: Power Distribution Board Shroud
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 80: Installing The Power Distribution Board Shroud
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 81: Installing The Power Distribution Board
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 82: System Board
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 83: Installing The System Board
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 84 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC7 User's Guide , under 10. Import your new or existing iDRAC Enterprise license. For more information, see Software → Systems Management → Dell Remote Access Controllers, at support.dell.com/manuals.
Page 85: Troubleshooting Your System
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 86: Troubleshooting A Serial I/O Device
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 87: Troubleshooting A Damaged System
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 88: Troubleshooting The System Battery
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 89: Troubleshooting Cooling Fans
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 90: Troubleshooting An Internal Usb Key
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 91: Troubleshooting An Optical Drive
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 92: Troubleshooting A Storage Controller
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 93: Troubleshooting Processors
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 95: Using System Diagnostics
Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).
Page 96: System Diagnostic Controls
Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...
Page 97: Jumpers And Connectors
Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 2–4). (default) The password feature is disabled (pins 4–6).
Page 98: System Board Connectors
System Board Connectors Figure 40. System Board Jumpers and Connectors Item Connector Description INT_STORAGE Storage controller card connector ID_BTN System identification button CMA_JACK System identification connector USB 2 USB connector USB 1 USB connector IO_RISER2 Riser 2 connector NIC2 Network connector NIC1 Network connector Video connector...
Page 99: Disabling A Forgotten Password
Item Connector Description B1, B4, B2, B5, B3, B6 Memory module sockets FAN4 Cooling fan connector FAN3 Cooling fan connector PWR_CONN_1 8-pin power connector FAN2 Cooling fan connector A1, A4, A2, A5, A3, A6 Memory module sockets BP_SIG Backplane signal connector PWR_CONN_2 24-pin power connector CPU1...
Page 101: Technical Specifications
Technical Specifications Processor Processor type One or two Intel Xeon processors E5-2400 product family Expansion Bus Bus type PCI Express Generation 2 and 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half length x4 link (for single processor) or one half-height, half length x16 link (for two processors) Riser 2...
Page 102 16 MB shared with iDRAC application memory Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Storage temperature –40 °C to 65 °C (–40 °F to 149 °F) with a maximum temperature gradation of 20 °C per hour.
Page 103 125 m above 950 m (1 °F per 228 ft). Expanded operating temperature restrictions • Do not perform a cold startup below 5 °C. • Allow processor performance degrade. • Non-redundant power supplies are not supported. • Non Dell qualified peripheral cards and/or peripheral cards are not supported.
Page 105: System Messages
System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
Page 106 Error Code Message Information AMP0302 name > current is greater than the upper warning Message The system board < threshold. name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
Page 107 Error Code Message Information ASR0003 Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events.
Page 108 Error Code Message Information Action Review the technical specifications for supported processor types. CPU0010 number > is throttled. Message CPU < Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. CPU0023 number >...
Page 109 Error Code Message Information 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected.
Page 110 Error Code Message Information 5. If the issue persists, see Getting Help. FAN0000 number > RPM is less than the lower warning threshold. Message Fan < Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help.
Page 111 Error Code Message Information Action Check if the cable is present, then reinstall or reconnect. MEM0000 Message Persistent correctable memory errors detected on a memory device location >. at location(s) < Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules.
Page 112 Error Code Message Information location >. Power cycle system. LCD Message Memory mirror lost on < Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
Page 113 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1320 Message A bus fatal error was detected on a component at bus bus >device< device >function < func >. < bus > device < device > function < func >. Power LCD Message Bus fatal error on bus <...
Page 114 Error Code Message Information number > removed from disk drive bay < bay >. Check drive. LCD Message Drive < Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help.
Page 115 Error Code Message Information PSU0006 number > type mismatch. Message Power supply < LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual.
Page 116 Error Code Message Information PSU0034 number >. Message An under voltage fault detected on power supply < LCD Message An under voltage fault detected on PSU < number >. Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system.
Page 117 Error Code Message Information PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, Getting Help.
Page 118 Error Code Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. RFM1014 name > is write protected. Message Removable Flash Media < name > is write protected. Check SD Card. LCD Message Removable Flash Media <...
Page 119 Error Code Message Information SEC0031 Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off.
Page 120 Error Code Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. TMP0118 Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool.
Page 121: Warning Messages
Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.
Page 123: Getting Help
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit www.dell.com/support.

This manual is also suitable for:

Powervault dx6104-csn Powervault dx6104-scn Powervault dx6104-sn

Dell PowerVault DX6104 Owner's Manual

Notes, Cautions, and Warnings

1 About Your System

2 Using the System Setup and Boot Manager

3 Installing System Components

4 Troubleshooting Your System

5 Using System Diagnostics

6 Jumpers and Connectors

7 Technical Specifications

8 System Messages

9 Getting Help

Quick Links

Troubleshooting

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Summary of Contents for Dell PowerVault DX6104

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Table of Contents