Basic Diagnostics - AMIGOPOD PowerConnect W Clearpass 100 Software Tech Note

Tech Note – RADIUS Troubleshooting

Basic Diagnostics

A basic display of the most recent RADIUS transactions is logged to the screen of the
amigopod interface found under RADIUS Services
screenshot below. Simple error messages such as unknown NAS & Incorrect passwords can
be quickly gleaned from this screen.
If you are attempting to authenticate from your configured Access Controller and no entries
are being display is the log, please consider double checking the following settings and
scenarios:
The RADIUS configuration on your NAS is pointing to the correct IP address
o
defined on the amigopod
Basic IP connectivity can be verified between the NAS and the amigopod
o
using ping or traceroute
Are there any firewalls or VLAN configurations between the NAS and the
o
amigopod preventing basic IP communications
CONFIDENTIAL
Server Control as shown in the
Version 0.9
2