Keyboard and mouse (general)
Symptom
Keyboard
commands and
typing are not
recognized by the
computer.
Mouse (with cable)
does not work or is
not detected.
Cursor does not
move using the
arrow keys on the
number keypad.
Possible solution
Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of
your computer, and then restart your computer.
Unplug and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse
cable, and then restart the computer.
Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the
number keypad can be used.
Keyboard and mouse (general)
9