Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP ENVY 23-d000
Summary of Contents for HP ENVY 23-d000
- Page 1 12” (30cm)
- Page 2 http://www.hp.com/go/contactHP http://welcome.hp.com/country/us/en/wwcontact_us.html...
- Page 4 POD, Via G. Di Vittorio, 9, 20063 Cernusco s/ Reverse engineering or disassembly is Naviglio (MI), Italy prohibited. Asia Pacific: Hewlett-Packard, POD, P.O. Box Microsoft and Windows are trademarks of 200, Alexandra Post Office, Singapore 911507 Microsoft Corporation in the U.S. and other When you request a printed copy of your countries.
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Page 5: Getting Information
Getting information Type of information Where to find ● Set up your computer. Quick Setup (this Guide) ● Use the computer. Quick Setup (this Guide) ● Connect to the Internet. ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. - Page 6 Type of information Where to find ● Find computer warranty HP Worldwide Limited Warranty and Technical Support included with your information. computer. – or – Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. ●...
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Page 7: Setting Up Your Computer
Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: • Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution. •... -
Page 8: Connecting To The Internet
Select your country and language, if necessary, and click Support & Drivers. Select Download drivers and software (and firmware), type your computer model name and number in the product field, and press Enter. If necessary, select your computer model from Product search results. -
Page 9: Setting Up Additional Features
Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are optimized for Beats Audio™ headphones and external audio systems (purchased separately). Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats toggle button on the keyboard. -
Page 10: Using The Hdmi Port Controls (Select Models Only)
Using the HDMI port controls (select models only) The right side of your computer may contain an HDMI port and volume control buttons. Unless a device is plugged into the HDMI port, the volume controls have no functionality. The HDMI controls are only intended to control the settings of the device plugged into that port, and do not control any other media devices on the system. -
Page 11: Cleaning Procedures
Maintaining your computer Cleaning procedures Keeping your computer system free of dust, dirt, and heat will prolong its life. ● Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can overheat or, in the case of the keyboard and mouse, not work smoothly and effectively. ●... - Page 12 Cleaning the keyboard and When cleaning the keyboard keys, use a low setting on a battery-powered vacuum mouse cleaner, to avoid removing key caps and springs. Vacuum between the keys of the keyboard and along the grooves. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the keyboard keys and along its edges.
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Page 13: Computer Does Not Start
Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting information on page 1. - Page 14 Symptom Possible solution Computer Use the Task Manager to close any programs not responding, or restart the computer: seems to be Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. locked up and is Select Task Manager. not responding. Select the program that is not responding, and then select End task. If closing programs does not work, restart the computer: Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
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Page 15: Display (Monitor)
Display (monitor) Symptom Possible solution Screen is blank. Press the space bar on the keyboard or move the mouse to make the screen display visible again. Press the Sleep button (select models only), or Esc on the keyboard, to resume from Sleep mode. -
Page 16: Keyboard And Mouse (Wireless)
Keyboard and mouse (wireless) Symptom Possible solution ● Wireless keyboard Ensure that you are using the wireless keyboard or wireless mouse within range of or mouse does not the receiver, approximately 3 meters (10 feet) for normal use, and within 30 cm (12 work or is not inches) during initial setup or for re-synchronization. -
Page 17: Speakers And Sound
Speakers and sound Symptom Possible solution No sound is From the Start screen, type c, select Control Panel, and then select System and produced. Security. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume. -
Page 18: Software Troubleshooting
Symptom Possible solution I cannot connect to From the Start screen, type c, and then select Control Panel. the Internet. Under Network and Internet, select Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). - Page 19 Updating device Complete the following procedure to update a driver, or to revert to an earlier version of the drivers driver if the new one does not solve your problem: From the Start screen, type c and then select Control Panel. Select System and Security, and then in the System area, select Device Manager.
- Page 20 Software If any of your factory-installed software programs or hardware drivers are damaged, you can program and reinstall them by using the Recovery Manager program (select models only). hardware driver NOTE: Do not use the Recovery Manager program to reinstall software programs that reinstallation came on CDs or DVDs included in the computer box.
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Page 21: Support Information
Support information Ways to get help Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need. -
Page 22: Customer Support For Repairs
Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. - Page 24 The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change.