Service Information - Viking RVEC3305B Use And Care Manual

Cleaning and Maintenance
Cooktop Surfaces
Several different finishes have been used in your cooktop. Cleaning
instructions for each surface are given below. NEVER USE AMMONIA,
STEEL WOOL PADS OR ANY ABRASIVE CLOTHS AND MATERIALS
SUCH AS CLEANSERS, OVEN CLEANERS, OR ABRASIVE POWDERS.
THEY CAN PERMANENTLY DAMAGE YOUR COOKTOP.
Control Knobs
MAKE SURE ALL CONTROL KNOBS POINT TO THE "OFF" POSITION
BEFORE REMOVING. Pull the knobs straight off. Wash in detergent and
warm water. Dry completely and replace by pushing firmly onto stem.
Stainless Steel Parts
All stainless steel body parts should be wiped regularly with hot, soapy
water at the end of each cooling period and with a liquid cleaner
designed for that material when soapy water will not do the job. DO NOT
use steel wool, abrasive cloths, cleansers, or powders. If necessary, scrape
stainless steel to remove encrusted materials, soak the area with hot
towels to loosen the material, then use a wooden or nylon spatula or
scraper. DO NOT use a metal knife, spatula, or any other metal tool to
scrape stainless steel. DO NOT permit citrus or tomato juice to remain on
stainless steel surface, as citric acid will permanently discolor stainless
steel. Wipe up any spills immediately.
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Service Information

If service is required, call your dealer or authorized service agency.
The name of the authorized service agency can be obtained from the
dealer or distributor in your area.
Have the following information readily available:
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to
obtain the name of an authorized service agency, or if you continue
to have service problems, contact Viking Range at 1-888-845-4641, or
write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is
ever required. The model and serial number for your cooktop can be
found by looking under the unit.
Model no. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Serial no. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Date of purchase _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Date installed _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Dealer's name _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Address _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If service requires installation of parts, use only authorized parts to
insure protection under the warranty.
Keep this manual for future reference.
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