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HP G62-400 - Notebook PC Maintenance And Service Manual

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Compaq Presario CQ62 Notebook PC
HP G62 Notebook PC

Maintenance and Service Guide

Document Part Number: 602633-001
January 2010
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; and performing
computer disassembly procedures

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Summary of Contents for HP G62-400 - Notebook PC

  • Page 1: Maintenance And Service Guide

    Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Maintenance and Service Guide Document Part Number: 602633-001 January 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; and performing computer disassembly procedures...

  • Page 3: Revision History

    ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other countries.
  • Page 4 Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 5: Table Of Contents

    Contents 1 Product description 2 External component identification Top components ..............2–1 TouchPad .
  • Page 6 Contents Speakers ............... 4–25 Display assembly .
  • Page 7 Contents RJ-11 (modem)............... 9–4 RJ-45 (network) .
  • Page 8 Contents Maintenance and Service Guide...

  • Page 9: Product Description

    Product description  Presario Presario  CQ62 Intel CQ62 Intel HP G62 HP G62 Category Description Discrete Discrete Product name Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Processors Intel® Core™ i7-620M Processor (4M cache, 2.66 GHz, SC turbo up to 3.33 GHz) Intel Core i5-540M Processor (3M cache, 2.53 GHz, SC turbo up to 3.06 GHz) Intel Core i5-520M Processor (3M cache, 2.4...
  • Page 10 Product description  Presario Presario  CQ62 Intel CQ62 Intel HP G62 HP G62 Category Description Discrete Discrete Pentium Arrandale P6100 Processor (3M cache, 2.0 GHz) Intel Penryn T4500 Processor (3M cache, 2.3 GHz) Intel Core i5-450M Processor (3M cache, 2.4 GHz, SC turbo up to 2.53 GHz) Intel Core i3-370M Processor (3M cache, 2.4 GHz, SC turbo up to 2.53 GHz)
  • Page 11 Product description  Presario Presario  CQ62 Intel CQ62 Intel HP G62 HP G62 Category Description Discrete Discrete Switchable Discrete Graphics ■ ATi Robson XT (ATI Mobility Radeon™ HD6370) with 512MB of dedicated memory (64Mx16 DDR3 800 MHz x 4 PCs) ■...
  • Page 12 Product description  Presario Presario  CQ62 Intel CQ62 Intel HP G62 HP G62 Category Description Discrete Discrete Audio High-definition audio supports Microsoft® premium requirements with Presario/HP Altec Lansing speakers Modem 56K V.92 data/fax MDC modem (computer models not equipped with a modem (select models only) have a cover over the RJ-11 jack opening) Supports all worldwide certification...
  • Page 13 Product description  Presario Presario  CQ62 Intel CQ62 Intel HP G62 HP G62 Category Description Discrete Discrete Power 65-W AC adapter with localized cable plug requirements support 90-W AC adapter with localized cable plug support 6-cell, 2.20 Ah, 47 Wh battery Security Kensington Security Lock Operating system...
  • Page 14 Product description 1–6 Maintenance and Service Guide...

  • Page 15: External Component Identification

    External component identification Top components TouchPad Item Component Function — TouchPad light Touchpad is on. — Amber Touchpad is off. TouchPad* Moves the pointer and selects or activates items on the screen. Left TouchPad button* Press the left side of the TouchPad button to execute functions like the left button on an external mouse.

  • Page 16: Lights

    External component identification Lights ✎ Your computer might look slightly different from the illustration in this section. Item Component Description — Touchpad light TouchPad is enabled. — Amber TouchPad is disabled. — Caps lock light Caps lock is on. Power light On—The computer is on.

  • Page 17: Buttons

    External component identification Buttons Item Component Description Speakers grill Two integrated speakers produce sound. ■ When the computer is off, press the button to turn on the Power button* computer. ■ When the computer is on, press the button to initiate Sleep. ■...

  • Page 18: Keys

    External component identification Keys ✎ Your computer might look slightly different from the illustration in this section. Item Component Description Displays system information when pressed at the same time as key. Send e-mail key Opens a new e-mail in your default e-mail client. Media application key Launches CyberLink PowerDVD.

  • Page 19: Left-Side Components

    External component identification Left-side components ✎ Your computer might look slightly different from the illustration in this section. Item Component Function External monitor port Connects an external VGA monitor or projector. Vent Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 20: Right-Side Components

    External component identification Right-side components ✎ Your computer might look slightly different from the illustration in this section. Item Component Function — Optical drive light Flashing The optical drive is being accessed. USB port Connects to an optional USB device. RJ-11 (modem) jack (select models only) Connects a modem cable.

  • Page 21: Bottom Components

    External component identification Bottom components Item Component Function Battery bay Holds the battery. Vents (4) Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 22: Display Components

    External component identification Display components Item Component Description Internal microphone Records sound Webcam (select models only) Records audio and video and captures still photographs — Webcam light (select models only) The webcam is in use. 2–8 Maintenance and Service Guide...

  • Page 23: Wireless Antennas

    External component identification Wireless antennas The computer model has at least 2 antennas that send and receive signals from 1 or more wireless devices. These antennas are not visible from the outside of the computer. ✎ For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region.

  • Page 24: Additional Hardware Components

    External component identification Additional hardware components Item Component Description Power cord* Connects an AC adapter to an AC outlet. AC adapter Converts AC power to DC power. Battery* Powers the computer when the computer is not connected to external power. *Batteries and power cords vary in appearance by region and country.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number located on the service tag. Component Description Product name The name affixed to the front of the computer. Serial number (s/n) An alphanumeric identifier that is unique to each product.

  • Page 26: Computer Major Components

    Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide...
  • Page 27 Illustrated parts catalog Item Description Spare part number 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for use in: HP G62 biscotti computer models 595185-001 HP G62 biscotti computer models with webcam 595186-001 Presario CQ62 biscotti computer models 602170-001 Presario CQ62 biscotti computer models with webcam 602171-001...
  • Page 28 Illustrated parts catalog Item Description Spare part number Saudi Arabia 595199-171 Spain 595199-071 Switzerland 595199-BG1 Taiwan 595199-AB1 Thailand 595199-281 Turkey 595199-141 United Kingdom 595199-031 Speaker assembly (includes cable) 602744-001 Top cover (includes TouchPad board) for use in: Biscotti computer models 595206-001 Matte black computer models (for models 1.0 and 1.1 only) 595207-001...
  • Page 29 Illustrated parts catalog Item Description Spare part number HD5470/512 MB discrete system board with HDMI card reader (for model 1.2 only) 615580-001 HD5470/1 G discrete system board (for model 1.2 only) 615581-001 HD5470/1 G discrete system board with HDMI card reader (for model 1.2 only) 615582-001 GL40 DDR2 UMA system board (for model 1.1 only) 616448-001...
  • Page 30 Illustrated parts catalog Item Description Spare part number Intel Penryn T4300 Processor (3M cache, 2.1 GHz) (for model 1.1 only) 572929-001 Intel Penryn T3100 Processor (3M cache, 1.9 GHz) (for model 1.1 only) 572925-001 Intel Penryn T4400 Processor (3M cache, 2.2 GHz) (for models 1.1 and 1.2 only) 584296-001 Intel Penryn T3300 Processor (3M cache, 2.0 GHz) (for models 1.1 and 1.2 only) 592399-001...
  • Page 31 Illustrated parts catalog Item Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria, 580101-002 Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria, AzerbaijanBahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgeria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica,...
  • Page 32 Illustrated parts catalog Item Description Spare part number Broadcom 4312G 802.11 b/g WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra, 582562-002 Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the...
  • Page 33 Illustrated parts catalog Item Description Spare part number 6-cell Li-lon, 2.55 Ah, 55 Wh 593554-001 Power connector (includes cable) 602743-001 USB board 595205-001 RJ-11 connector included in Cable Kit (see “Cable Kit” on page 14 for spare part 595201-001 component information) Bluetooth®...

  • Page 34: Display Assembly Components

    Illustrated parts catalog Display assembly components 3–10 Maintenance and Service Guide...
  • Page 35 Illustrated parts catalog Item Description Spare part number Display bezel Presario CQ62 with webcam and microphone modules 595190-001 Presario CQ62 with microphone module only 595189-001 HP G62 with webcam and microphone modules 595193-001 HP G62 with microphone module only 595192-001 HP G62 CCFL with webcam and microphone modules (for model 1.1 only) 616460-001 Display hinges...

  • Page 36: Plastics Kit

    Illustrated parts catalog Plastics Kit Item Description Spare part number Plastics Kit: 595200-001 Hard drive cover Wireless module compartment cover 3–12 Maintenance and Service Guide...

  • Page 37: Mass Storage Devices

    Illustrated parts catalog Mass storage devices Item Description Spare part number Hard drive (includes connector and bracket) 750 GB, 5400 rpm (for models 1.2 and 1.3 only) 603787-001 640 GB, 5400 rpm (for models 1.1, 1.2 and 1.3 only) 603785-001 500 GB, 7200 rpm 634919-001 320 GB, 7200 rpm...

  • Page 38: Miscellaneous Parts

    Illustrated parts catalog Miscellaneous parts Description Spare part number AC adapter: 65-W AC adapter 613152-001 90-W AC adapter 613153-001 90-WAC adapter 613160-001 65-WAC adapter 613161-001 Cable Kit 595201-001 Hard drive connector cable Optical drive connector cable Power button cable RJ-11 cable TouchPad button board cable TouchPad cable USB cable...

  • Page 39: Sequential Part Number Listing

    Illustrated parts catalog Sequential part number listing Spare part number Description number 490371-001 Power cord for use in North America with both HP G62 and Presario CQ62 computer models 490371-011 Power cord for use in Australia with both HP G62 and Presario CQ62 computer models 490371-021 Power cord for use in Europe with both HP G62 and Presario CQ62 computer models 490371-031...
  • Page 40 Illustrated parts catalog Spare part number Description number 580101-002 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgeria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equitorial Guinea,...
  • Page 41 Illustrated parts catalog Spare part number Description number 593530-001 Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti,...
  • Page 42 Illustrated parts catalog Spare part number Description number 595193-001 Display bezel for use with HP G62 with webcam and microphone modules 595194-001 Display enclosure for use with Presario CQ62 matte black computer models 595195-001 Display hinge kit (includes left and right display hinges) 595196-001 Wireless antenna kit (includes wireless antenna transceivers and cable) 595197-001...
  • Page 43 Illustrated parts catalog Spare part number Description number 595206-001 Top cover (includes TouchPad board) for use in biscotti computer models 595207-001 Top cover (includes TouchPad board) for use in matte black computer models (for models 1.0 and 1.1 only) 595832-001 Fan/heat sink assembly for use with UMA systems (includes replacement thermal material) 595833-001 Fan/heat sink assembly for use with discrete systems (includes replacement thermal material)
  • Page 44 Illustrated parts catalog Spare part number Description number 605139-001 GL40 UMA system board (for models 1.1 and 1.2 only) 605140-001 HD5470/512 MB discrete system board (for models 1.1 and 1.2 only) 605141-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 silver computer models (for model 1.1 only) 605142-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 silver computer models with...
  • Page 45 Illustrated parts catalog Spare part number Description number 615589-001 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive for use with charcoal computer models (for models 1.2 and 1.3 only) 615590-001 Top cover (includes TouchPad board) for use in charcoal computer models (for modesl 1.2 and 1.3 only) 615591-001 Base enclosure with HDMI card reader for charcoal computer models (for models 1.2 and 1.3 only)
  • Page 46 Illustrated parts catalog Spare part number Description number 625825-001 Intel Core i5-580M Processor (3M cache, 2.66-3.33 GHz, SC turbo up to 2.53 GHz) (for models 1.2 and 1.3 only) 625830-001 Intel Penryn T3500 Processor (3M cache, 2.1 GHz) (for model 1.2 only) 625831-001 Intel Pentium P6200 Processor (3M cache, 2.13 GHz) (for models 1.2 and 1.3 only) 626039-001...

  • Page 47: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required Use the following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Magnetic screwdriver ■ Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. ✎...

  • Page 48: Grounding Guidelines

    Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: Packaging And Transporting Guidelines

    Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor...

  • Page 50: Equipment Guidelines

    Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.

  • Page 51: Component Replacement Procedures

    Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 62 screws, in 5 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number located on the service tag.

  • Page 52: Computer Feet

    Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 595198-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 4–6 Maintenance and Service Guide...

  • Page 53: Battery

    Removal and replacement procedures Battery Description Spare part number 6 cell, 2.20-Ah, 47-Wh battery 593553-001 6-cell Li-lon, 2.55 Ah, 55 Wh 593554-001 Before disassembling the computer: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 54: Hard Drive

    Removal and replacement procedures Hard drive ✎ The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description Spare part number 750 GB, 5400 rpm (for models 1.2 and 1.3 only)
  • Page 55 Removal and replacement procedures 3. Remove the three Phillips PM2.5×5.0 screws 1 that secure the hard drive to the computer. 4. Grasp the Mylar tabs 2 on the hard drive, and then slide the hard drive to the left to disconnect it from the system board.

  • Page 56: Memory Module

    Removal and replacement procedures Memory module Description Spare part number Memory module, 1 GB, 1066 MHz DDR3 598859-001 Memory module, 2 GB, 1066 MHz DDR3 598856-001 Memory module, 4 GB 1066 MHz DDR3 (for models 1.2 and 1.3 only) 599092-001 Memory module, 1 GB 6400 MHz DDR2 (for model 1.1 only) 619545-001 Memory module, 2 GB 6400 MHz, DDR2 (for model 1.1 only)
  • Page 57 Removal and replacement procedures 3. Spread the retaining tabs 1 away from the memory module. (The edge of the module opposite the slot rises away from the computer.) 4. Remove the memory module 2 by pulling the module away from the slot at an angle. Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot.

  • Page 58: Wireless Module

    Removal and replacement procedures Wireless module Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 580101-001 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 580101-002 Intel WiFi Link 5100 802.11/b/g/n WLAN module 593530-001 Intel WiFi Link 5100 802.11/b/g WLAN module (for model 1.0 only) 593531-001 Broadcom 4312G 802.11 b/g WiFi adapter (for models 1.0 and 1.1 only) 582562-001...
  • Page 59 Removal and replacement procedures Remove the wireless module: Ä CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

  • Page 60: Optical Drive

    Removal and replacement procedures Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with: Biscotti computer models 599062-001 Matte black computer models (for models 1.1, 1.2 and 1.3 only) 600651-001...
  • Page 61 Removal and replacement procedures Maintenance and Service Guide 4–15...
  • Page 62 Removal and replacement procedures 4. To replace the optical drive bracket, position the optical drive with the rear toward you. 5. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to the optical drive. 6. Remove the optical drive bracket 2. Reverse this procedure to reassemble and install an optical drive.

  • Page 63: Keyboard

    Removal and replacement procedures Keyboard Description Spare part number For use in Adriatics 595199-BA1 For use in Belgium 595199-A41 For use in Brazil (for model 1.1 only) 595199-201 For use in Canada 595199-121 For use in the Czech Republic 595199-221 For use in France 595199-051 For use in Germany...
  • Page 64 Removal and replacement procedures Remove the keyboard: 1. Turn the computer upside down, with the front toward you. 2. Remove the three Phillips PM2.5×5.0 and three Phillips PM2.5x6.5 screws that secure the keyboard to the computer. 3. Turn the computer right-side up, with the front toward you. 4.
  • Page 65 Removal and replacement procedures 7. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached, and then disconnect the keyboard cable 2 from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. Maintenance and Service Guide 4–19...

  • Page 66: Top Cover

    Removal and replacement procedures Top cover Description Spare part number For use with biscotti computer models 595206-001 For use with matte black computer models (for models 1.0 and 1.1 only) 595207-001 For use with charcoal computer models (for models 1.2 and 1.3 only) 615590-001 For use with silver computer models (for model 1.1 only) 605147-001...
  • Page 67 Removal and replacement procedures 5. Remove the Phillips PM2.5×6.0 screw that secures the switch cover to the computer. 6. Release the power button ZIF connector 1, speaker cable 2, touchpad ZIF connector 3, and touchpad button ZIF connector 4. Maintenance and Service Guide 4–21...
  • Page 68 Removal and replacement procedures 7. Lift the rear edge of the top cover 1 until the top cover disengages from the base enclosure. 8. Remove the top cover 2. ✎ The TouchPad is glued to the top cover and is included with the top cover spare part. Reverse this procedure to install the top cover.

  • Page 69: Power Button Board

    Removal and replacement procedures Power button board Description Spare part number Power button board 595204-001 Before removing the power button board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Touchpad Button Board

    Removal and replacement procedures Touchpad button board Description Spare part number Touchpad button board 595203-001 Before removing the touchpad button board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 71: Speakers

    Removal and replacement procedures Speakers Description Spare part number Speaker assembly (includes cable) 602744-001 Before removing the speakers: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 72: Display Assembly

    Removal and replacement procedures Display assembly Description Spare part number 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for use in: HP G62 computer biscotti computer models 595185-001 HP G62 computer biscotti computer models with webcam 595186-001 Presario CQ62 biscotti computer models 602170-001 Presario CQ62 biscotti computer models with webcam 602171-001...
  • Page 73 Removal and replacement procedures Remove the display assembly: 1. Disconnect the display panel cable 1 and the microphone cable 2 from the system board and remove it from its routing channel. 2. Pull the antenna cables through the opening in the top cover 3 and disengage the cables from the clip in the routing channel leading to the display hinge 4.
  • Page 74 Removal and replacement procedures Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove the four Phillips PM2.5×7.0 screws 1 securing the display hinges to the computer. 5.
  • Page 75 Removal and replacement procedures 6. To replace the display bezel or any of the display assembly internal components, remove the following screw covers and screws: 1 2 mylar screw covers on the display bezel bottom edge. The display mylar screw covers are included in the Display Rubber Kit, spare part number 595198-001.
  • Page 76 Removal and replacement procedures 7. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the display enclosure. 8. Remove the display bezel 3. Reverse this procedure to install the display bezel.
  • Page 77 Removal and replacement procedures 11. To replace the display hinge covers, remove the two Phillips PM2.5×6.0 screws 1 that secure each hinge to the display enclosure. 12. Remove the display hinge covers 2. The display hinge covers are available using spare part number 600650-001.
  • Page 78 Removal and replacement procedures 15. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to the display panel. 16. Remove the display panel brackets 2 from the display panel. The display panel brackets are available using spare part number 595195-001.

  • Page 79: Usb Board

    Removal and replacement procedures USB board Description Spare part number USB board 595205-001 Before removing the USB board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 80: Power Connector

    Removal and replacement procedures Power connector Description Spare part number Power connector (includes cable) 602743-001 Before removing the power connector cable: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 81: Bluetooth Module

    Removal and replacement procedures Bluetooth module Description Spare part number Bluetooth module 537921-001 Bluetooth module cable 602538-001 Before removing the Bluetooth module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 82: Modem

    Removal and replacement procedures Modem Description Spare part number All countries and regions except for Australia and New Zealand (for models 1.0 and 1.1 only) 510100-001 Australia and New Zealand (for models 1.0 and 1.1 only) 510100-011 Before removing the modem: 1.

  • Page 83: System Board

    Removal and replacement procedures System board ✎ The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description Spare part number HM55 Discrete system board (for models 1.0 and 1.1 only) 595181-001 HM55 UMA system board 595182-001 HM55 HDMI Discrete system board (for models 1.0 and 1.1 only) 595183-001...
  • Page 84 Removal and replacement procedures 10. Remove the optical drive (see “Optical drive” on page 4-14). 11. Remove the keyboard (see “Keyboard” on page 4-17). 12. Remove the top cover (see “Top cover” on page 4-20). 13. Remove the display assembly (see “Display assembly”...
  • Page 85 Removal and replacement procedures Remove the system board: 1. Disconnect the RJ-11 cable 1 from its mounting clip in the base enclosure. 2. Disconnect the optical drive connector cable 2 from the system board. 3. Disconnect the bluetooth cable 3 from the system board. 4.

  • Page 86: Rtc Battery

    Removal and replacement procedures RTC battery Description Spare part number RTC battery 602745-001 Before removing the RTC battery: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 87: Fan/Heat Sink Assembly

    Removal and replacement procedures Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) for use only with computer models 595832-001 with UMA graphics subsystem memory Fan/heat sink assembly (includes replacement thermal material) for use only with computer models 595833-001 with discrete graphics subsystem memory Fan/heat sink assembly (includes replacement thermal material) for use only with computer models...
  • Page 88 Removal and replacement procedures Remove the fan/heat sink assembly: ✎ Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, you might need to move the fan/heat sink assembly from side to side to detach the assembly. Ä...
  • Page 89 Removal and replacement procedures 3. Loosen the four Phillips spring-loaded captive screws 1 that secure the fan/heat sink assembly. 4. Remove the fan/heat sink assembly 2 by lifting it straight up. Maintenance and Service Guide 4–43...
  • Page 90 Removal and replacement procedures ✎ Steps 5 through 8 apply only to computer models equipped with graphics subsystems having discrete memory. 5. Turn the system board right-side up, with the front toward you. 6. Disconnect the fan cable from the system board. 7.
  • Page 91 Removal and replacement procedures The following illustration shows the replacement thermal material locations for computer models graphics subsystems having UMA memory ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.
  • Page 92 Removal and replacement procedures The following illustration shows the replacement thermal material locations for computer models equipped with graphics subsystems with discrete memory. ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.

  • Page 93: Processor

    Removal and replacement procedures Processor ✎ The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-620M Processor (4M cache, 2.66 GHz, SC turbo up to 3.33 GHz) (for model 1.0 only) 587259-001 Intel Core i5-540M Processor (3M cache, 2.53 GHz, SC turbo up to 3.06 GHz) (for model 1.0, 1.1 and 594188-001 1.2 only) Intel Core i5-520M Processor (3M cache, 2.4 GHz, SC turbo up to 2.93 GHz) (for model 1.0, 1.1 and...
  • Page 94 Removal and replacement procedures 3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see “Battery” on page 4-7) 5. Remove the battery (see “Battery”...
  • Page 95 Removal and replacement procedures Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up and remove it. ✎ When you install the processor, the gold triangle on the processor 3 must be aligned with the triangle embossed on the processor slot 4.

  • Page 96: Rj-11 Connector

    Removal and replacement procedures RJ-11 connector Description Spare part number RJ-11 connector included in Cable Kit 595201-001 Before removing the RJ-11 connector: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 97 Removal and replacement procedures Remove the RJ-11 connector 1. Remove the cable from the clips 1, and then lift the connector straight up 2 and out of the computer. Reverse this procedure to install the RJ-11 connector. Maintenance and Service Guide 4–51...
  • Page 98 Removal and replacement procedures 4–52 Maintenance and Service Guide...

  • Page 99: Setup Utility

    Setup Utility Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when the Windows operating system is not working. Ä CAUTION: Open Setup Utility by turning on or restarting the computer. While the Press the ESC key for Startup Menu message appears in the lower-left corner of the screen, press the f10 key The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 100: Navigating And Selecting In Setup Utility

    Setup Utility Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■...

  • Page 101: Exiting Setup Utility

    Setup Utility Exiting Setup Utility You can exit Setup Utility with or without saving changes. ■ To exit Setup Utility and save the changes from the current session: If the Setup Utility menus are not visible, press the key to return to the menu display. Then use the arrow keys to select Exit >...

  • Page 102: System Configuration Menu

    Setup Utility System Configuration menu Select To do this Language Support Change Setup Utility language. Button Sound (select models only) Enable/disable the capacitive button tapping sound. Virtualization Technology (select models Enable/disable the processor Virtualization Technology. only) Processor C6 State (select models only) Enable/disable the processor C6 sleep state.

  • Page 103: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 37.4 cm 14.7 in Depth 24.7 cm 9.7 in Height (front) 3.2 cm 1.3 in Height (rear 3.7 cm Weight Equipped with 6-cell battery and optical drive 2.5 kg 5.5 Ibs Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19.0 V dc @ 4.74 A - 90 W Operating current...

  • Page 104: 39.6-Cm (15.6-In) Hd Display Specifications

    Specifications 39.6-cm (15.6-in) HD display specifications Metric U.S. Dimensions Height 21.0 cm 8.27 in Width 35.9 cm 14.1 in Diagonal 39.6 cm 15.6 in Number of colors Up to 16.8 million Contrast ratio 500:1 BV; 300:1 AG Brightness 200 nits typical Pixel resolution Pitch 0.259 x 0.259 mm...

  • Page 105: Hard Drive Specifications

    Specifications Hard drive specifications 750 GB* 500 GB* 320 GB* 250 GB* 160 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 101g 115 g 115 g 115 g 115 g...

  • Page 106: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive With Lightscribe Specifications

    Specifications DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-R and CD-RW CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, DVD+R, DVD+RW, DVD-R, CD-I Bridge (Photo-CD, Video DVD-RW, DVD-system memory CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM...

  • Page 107: Blu-Ray Rom With Lightscribe Dvd±R/Rw Supermulti Double-Layer Drive Specifications

    Specifications Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, DVD-system memory (Ver.2), BD-R-DL, BD-RE, BD-RE-DL, DVD+R, DVD-R, CD-R, and DVD-ROM, DVD+R, CD-RW DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-system memory (Ver.2), CD-DA, CD-ROM (Mode 1 and mode 2), CD-ROM XA (Mode 2, form 1 and form 2), Photo CD (Single and multiple...

  • Page 108: System Interrupt Specifications

    Specifications System interrupt specifications Hardware IRQ System function IRQ0 System Timer IRQ1 Standard 101/102-Key or Microsoft natural PS/2 Keyboard with HP QLB IRQ8 System CMOS/real time clock IRQ10 Intel 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 IRQ12 Synaptics PS/2 Port TouchPad IRQ13 Numeric data processor IRQ16...
  • Page 109 Specifications I/O address (hex) System function (shipping configuration) 0x000000B4-0x000000B5 Programmable interrupt controller 0x000000B8-0x000000B9 Programmable interrupt controller 0x000000BC-0x000000BD Programmable interrupt controller 0x000004D0-0x000004D1 Programmable interrupt controller 0x00000040-0x00000043 System Timer 0x00000050-0x00000053 System Timer 0x00002000-0x000020FF Realtek PCIe FE Family Controller 0x00002000-0x000020FF Intel 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44 0x00000000-0x0000001F Direct memory access controller 0x00000000-0x0000001F...

  • Page 110: System Memory Map Specifications

    Specifications I/O address (hex) System function (shipping configuration) 0x000003B0-0x000003BB Intel Graphics Media Accelerator HD 0x000003C0-0x000003DF Intel Graphics Media Accelerator HD 0x00000062-0x00000062 Microsoft ACPI-Compliant Embedded Controller 0x00000066-0x00000066 Microsoft ACPI Compliant Embedded Controller 0x00004048-0x0000404F Intel PCHM SATA AHCI Controller 4 Port 0x0000405C-0x0000405F Intel PCHM SATA AHCI Controller 4 Port 0x00004040-0x00004047 Intel PCHM SATA AHCI Controller 4 Port...
  • Page 111 Specifications Memory address System function 0xFED45000-0xFED8FFFF Motherboard resources 0xFEE00000-0xFEEFFFFF Motherboard resources 0x54400000-0x54403FFF High Definition Audio Controller 0x50000000-0x503FFFFF Intel Graphics Media Accelerator HD 0x40000000-0x4FFFFFFF Intel Graphics Media Accelerator HD 0x54405000-0x544057FF Intel PCHM SATA AHCI Controller 4 Port 0x54406100-0x5440610F Intel Management Engine Interface 0x54406000-0x544060FF Intel 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Maintenance and Service Guide...
  • Page 112 Specifications 6–10 Maintenance and Service Guide...

  • Page 113: Backup And Recovery

    Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends creating recovery discs immediately after software setup. As you add new software and data files, continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 114: When To Back Up

    Backup and recovery ■ Number each disc before inserting it into the optical drive. ■ If necessary, exit the program before you have finished creating the recovery discs. The next time you open Recovery Manager, you are prompted to continue the disc creation process. To create a set of recovery discs: 1.

  • Page 115: Using System Restore Points

    Backup and recovery Using system restore points When backing up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. Recover back to that point if you want to reverse subsequent changes made to your system.

  • Page 116: Performing A Recovery

    Backup and recovery Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends using Recovery Manager to create an entire drive backup as soon as you set up the computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.

  • Page 117: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Signal Audio signal in Audio signal in Ground Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Maintenance and Service Guide 8–1...

  • Page 118: External Monitor

    Connector pin assignments External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock 8–2 Maintenance and Service Guide...

  • Page 119: Hdmi

    Connector pin assignments HDMI Signal Transition minimized differential signal (TDMS) data 2+ Transition minimized differential signal (TDMS) data 2 shield Transition minimized differential signal (TDMS) data 2- Transition minimized differential signal (TDMS) data 1+ Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 0+ Transition minimized differential signal (TDMS) data 0 shield...

  • Page 120: Modem)

    Connector pin assignments RJ-11 (modem) Signal Unused Ring Unused Unused Unused RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused 8–4 Maintenance and Service Guide...

  • Page 121: Universal Serial Bus

    Connector pin assignments Universal Serial Bus Signal +5 VDC Data - Data + Ground Maintenance and Service Guide 8–5...
  • Page 122 Connector pin assignments 8–6 Maintenance and Service Guide...

  • Page 123: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 124: Requirements For Specific Countries And Regions

    Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO...

  • Page 125: Recycling

    Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
  • Page 126 Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
  • Page 127 Recycling 4. Remove the two screws 1 that secure each hinge to the display enclosure and lift up to remove the display hinge covers 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6.
  • Page 128 Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. Remove the screws 1 that secure the backlight cover to the display panel.
  • Page 129 Recycling 15. Turn the display panel upside down. 16. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17.
  • Page 130 Recycling 18. Disconnect the display cable 1 from the LCD panel. 19. Remove the screws 2 that secure the LCD panel to the display rear panel. 20. Release the LCD panel 3 from the display rear panel. 21. Release the tape 4 that secures the LCD panel to the display rear panel. 22.

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