Support Menu; Self Diagnosis; Contact Samsung; Software Upgrade - Samsung 5 series User Manual

Support Menu

O
m → Support → ENTERE
MENU

Self Diagnosis

Picture Test : Use to check for picture problems. If the
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problem continues to occur, check the Color pattern.
Yes: If the test pattern does not appear or there is
noise in the test pattern, select Yes. There may be a
problem with the TV. Contact Samsung's Call Center for
assistance.
No: If the test pattern is properly displayed, select No.
There may be a problem with your external equipment.
Please check your connections. If the problem persists,
refer to the external device's user manual.
Sound Test : Use the built-in melody sound to check for
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sound problems.
✎
If you hear no sound from the TV's speakers,
before performing the sound test, make sure
Speaker Select is set to TV speaker in the
Sound menu.
✎
The melody will be heard during the test even if
Speaker Select is set to External Speaker or the
sound is muted by pressing the
Yes: If you can hear sound only from one speaker or not
at all during the sound test, select Yes. There may be a
problem with the TV. Contact Samsung's Call Center for
assistance.
No: If you can hear sound from the speakers, select No.
There may be a problem with your external equipment.
Please check your connections. If the problem persists,
refer to the external device's user manual.
Troubleshooting : If the TV seems to have a problem,
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refer to this description.
✎
If none of these troubleshooting tips apply, contact
the Samsung customer service center.

Software Upgrade

Software Upgrade can be performed via the TV when it tis
connected to internet or by downloading the latest firmware
from samsung.com to a USB memory device.
Current Version - the software already installed in the TV.
✎
Software is represented as 'Year/Month/Day_Version'.
Software Upgrade
Current Version
By USB
By Online
Alternative Software
MUTE button.
2010/01/05_000371
►
----/--/--_-----
U Move E Enter R Return
Installing the Latest Version
By USB : Insert a USB drive
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containing the firmware
upgrade file, downloaded
from www.samsung.com,
into the TV. Please be careful
not to disconnect the power
or remove the USB drive
until upgrades are complete.
The TV will be turned off
and on automatically after
completing the firmware
upgrade. When software is upgraded, video and audio
settings you have made will return to their default
settings. We advise you to to write down your settings
so that you can easily reset them after the upgrade.
By Online : Upgrade the software using the Internet.
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✎
First, configure your network. For detailed
procedures on using the Network Setup, refer to
the "Network Connection" instructions.
✎
If the internet connection doesn't operate properly,
the connection may be broken. Please retry
downloading. If the problem persists, download by
USB and upgrade.
Alternative Software (backup): Displays the Software
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version downloaded through By Online. During the
software upgrading, When the Upgrade will discontinue
from last step, this function be activated.
HD Connection Guide
Refer to this information when connecting external devices
to the TV.

Contact Samsung

View this information when your TV does not work properly
or when you want to upgrade the software. You can find
information regarding our call centers and how to download
products and software.
TV Side Panel
USB Drive
or
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English