Troubleshooting - Samsung YP-Q3 User Manual

Troubleshooting

When you have a trouble using the player, try the following before contacting a service centre.
Problem Solution
• Your player will not turn on if the battery is
My player will not completely drained. Recharge the battery
turn on.
and turn the player on again.
• Press the reset button to reset your player.
• Check if the buttons are locked.
• Check if the buttons correspond to the
The buttons do
not work.
functions you want to activate.
• Press the reset button to reset your player.
• The screen may not be visible under the
direct rays of the sun.
The screen
• The screen turns off automatically after the
does not display
anything.
period of time you set in <Display Off Time>
has elapsed.
My player turns If you do not use your player for 5 minutes after
off automatically. you pause playback, it automatically turns off.
• The battery running time may differ
The battery
depending on the current sound mode or
running time is
display settings.
different from
• The battery running time may decrease if
what is written in
your player is left in a location with a high or
the user manual.
low temperature.
Check if your PC meets the PC requirements.
Kies will not work
on a PC.
See "Recommended PC requirements."
Problem Solution
Run Windows Update on the PC. Select key
My player will not updates and service packs and update all.
connect to a PC.
When the update is completed, reboot the PC
and reconnect.
• Format your player in <Settings> →
<System> → <Format> and try again.
The file transfer is
• End all programs you are not using. Running
too slow.
multiple programs simultaneously can slow
down the file transfer rate.
• Check if any playable files are stored in your
player.
• Check the size of the files to play. Your player
My player will not
play any files.
will not play files larger than 2 GB.
• Check if the files are damaged.
• Check if the battery is charged.
• Check if the USB cable is correctly
connected. Reconnect it.
• Check if you have Windows Media Player
I cannot
11 or higher installed on your PC. If you
download files to
are using old versions, download Windows
my player.
Media Player 11 or higher.
• Check if the memory is full.
• Press the reset button to reset your player.
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