Samsung 3 series User Manual page 31

Issue
Others
Picture is not shown in full screen.
Remote control does not work.
Can not control TV power or
volume with Cable/Set top box
remote control.
'Not Supported Mode' message.
Plastic smell from TV.
TV Signal Information is
unavailable in the Self Diagnostic
Test menu.
TV is tilted to right or left side.
Can not assemble stand base.
Channel menu is grey out.
(unavailable)
Your settings are lost after 30
minutes or every time TV is
turned off.
Intermittent loss of audio or video.
You may see small particles if you
look closely at the edge of the
bezel surrounding the TV screen.
'Scramble signal' or 'Weak Signal/
No Signal' with CAM CARD(CI).
When turned off and 45 minutes
later, TV is turned on itself.
Recurrent picture/sound issue.
This TFT LCD panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there
N
may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
Solution
● Black bars on each side will be shown on HD channels when displaying upscaled SD
(4:3) contents.
● Black bars on Top & Bottom will be shown on movies that have aspect ratios different
from your TV.
● Adjust picture size option on your external device or TV to full screen.
● Replace the remote control batteries with correct polarity (+ -).
● Clean the transmission window located on the top of the remote.
● Try pointing the remote directly at the TV from 5~6 feet away.
● Programme the Cable/Set top box remote control to operate the TV. Refer to Cable/Sat
user manual for SAMSUNG TV code.
● Check the supported resolution of the TV and adjust the external device's output
resolution accordingly. Refer to resolution settings in this manual.
● This smell is normal and will dissipate over time.
● This function is only available with digital channels with an Antenna (RF/Coax)
connection.
● Remove the stand base from TV and reassemble.
● Make sure TV is placed on flat surface. If can not remove screws from TV, please use
magnetized screw driver.
● Channel menu is only available when TV source is selected.
● If TV is in the Store Demo mode, it will reset audio and picture settings every 30
minutes. Please change from Store Demo mode to Home Use mode in the
Plug & Play procedure. Press the SOURCE button to select TV mode,
go to MENU → Setup → Plug & Play → ENTERE.
● Check cable connections and reconnect.
● Can be caused by using overly rigid or thick cables. Make sure the cables are flexible
enough for long term use. If wall mounting, we recommend using cables with 90
degree connectors.
● This is part of the product's design and is not a defect.
● Check that CAM has CI Card installed into the common interface slot.
● Pull out CAM from the TV and insert into the slot again.
● It is normal, the TV operate OTA (Over The Air) function itself to upgrade firmware
downloaded during watching.
● Check and change signal/source.
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