User Guide
The number of new or unopened messages is different than I expect
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the
email application on your computer other than your inbox, your device files the message.
Related topics
View filed messages, 67
Hide messages from the Messages application, 66
Hide filed email from the message inbox, 67
Messages
111