Boston Acoustics TVee 10 Owner's Manual/Safety Instructions/Compliance Information page 8

Troubleshooting TVee
Soundbar does not power on.
• Is the power supply plugged into a live wall outlet?
• Is the power supply properly connected to the soundbar power input?
No sound from TVee Soundbar.
• Is the soundbar connected to an audio source that is playing audio through its output?
• Is the soundbar set to the correct input source?
• Is the soundbar receiving power and turned on?
• Turn up the volume of the TVee soundbar.
• Turn up the volume of the television or cable box TVee is connected to.
• Check Mute status – is the Mute Button blinking red? Press the Mute Button on the soundbar.
• For digital TVs or other digital sources, make sure the output format is set to "Dolby Digital. " (See the source product's
set-up menu)
• For digital sources, make sure the optical cable is not kinked or broken. (This stops the digital light signal)
Distorted sound from the Soundbar.
• Change the Trim Level switch setting to a lower number. (Aux 1 input only)
• Check the signal source to be sure the distortion is not originating there.
• Turn down the volume of the source until the distortion goes away.
TVee won't learn my remote control commands.
• Carefully follow the programming instructions.
• Hold the remote steady and 12 inches from the front of the soundbar.
• Press and release the remote control buttons s l o w l y !
• Check the remote control's batteries.
Note: TVee learns almost all IR commands, but some IR protocols cannot be programmed.
Volume of my television speakers gets louder than my TVee system over time.
• When the remote control volume button is held down your television may change volume levels faster then TVee.
• Use the buttons on the soundbar to adjust the volume of the TVee to the correct balance with the television speakers.
• If possible, use the television's set up menu to mute the television's own speakers.
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