Chapter 5: Troubleshooting
If your router is not functioning properly, please refer to the suggested solutions provided in this
chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly
contact your service provider or Billion for support.
Problems with the device
Problem
My Homeplug device is unable to detect
my other HomePlug device.
Suggested Solution
This may due to the accidental change of the de-
vice password. Access the HomePlug AV Utility and
select the Privacy Tab. Enter the password "Home-
PlugAV" (Case Sensitive) in the blank provided.
Then press the "Set to Local Device Only" button.
Repeat the same procedure to the other HomePlug
device.
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