Warranty - Baxi Solarflo Commissioning, Maintenance & Servicing Manual

7.0

Warranty

7.1 Standard Warranty Terms & Conditions
Solar Collectors 10 Years
Solar Control Station 2 Years
To receive your free warranty please complete the form
supplied with the Solarflo system within 30 days of
installation, or simply call heateam, the service division of
Baxi Heating UK Limited on 08700 603 261
Our promise to you
If you experience a fault with your new Solarflo system,
we aim to provide a safe and high quality repair service
supported by our dedicated national network of highly
skilled engineers. If your installer can't resolve the
problem for you, we will do everything we can to get an
engineer out to you as quickly as possible. Nothing in this
warranty will affect your statutory consumer rights.
What you need to do if you experience a problem
with your Solarflo system.
You should always contact your installer first because the
fault may not be related to the Solarflo system. If your
installer confirms that the fault is within the Solarflo
system itself and he/she decides they cannot repair it our
friendly customer service team is on hand to help. Simply
call our service division heateam on 08700 603 261 to
book an engineer visit or for any general advice that you
may need. Our contact centre is open Monday to Friday
8arn - 6pm, weekends and Bank Holidays 8.30am - 2pm,
excluding Christmas Day and New Years Day.
When calling heateam you must have the
following information to hand: -
– Solarflo system serial number
– Solarflo system model number
– Your installer name, address details and contact details
– Proof of purchase (if you do not have the Solarflo
serial number)
30 Solarflo - Solar Thermal Domestic Hot Water System