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Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday to Friday 8am - 5pm cen-
tral time. So that we can give you better service, before you call please:
Know the model number, the serial number and what software version you have (see serial label).
Have your Technical Practice in front of you.
It is best if you are on site.
Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sen-
sitive equipment such as a circuit board should be in an anti-static bag, sandwiched
between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or stick-
ing to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship
cartons prepaid to:
Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a P.O. Box.
RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
Customer must contact Viking's Technical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14) calen-
dar days from the date of issue.
After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
LIMITED WARRANTY
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