Vertu Signature NPM-7 User Manual page 99

W A R R A N T Y
VE R T U T W O -Y E A R L I M I T E D W A R R A N T Y
THIS LIMITED WARRANTY SHALL NEITHER
EXCLUDE NOR LIMIT (I) ANY MANDATORY
STATUTORY RIGHTS OF THE CLIENT OR (II) ANY OF
THE CLIENT'S RIGHTS AGAINST THE SELLER/
DEALER OF THE PRODUCT.
VERTU LTD ("Vertu") warrants that this cellular phone
("Product") is free from defects in material and
workmanship according to the following terms and
conditions:
1. The Limited Warranty for the Product extends for
TWO (2) years beginning on the date of original
purchase or delivery of the Product, whichever is the
later. In case of a change of owner/user, such
warranty period shall continue for the remaining part
of the twenty-four (24) month period and otherwise
remain unaffected.
2. During the period of the Limited Warranty, Vertu will
repair, modify or replace, at Vertu's sole option, any
defective parts, or any parts that will not properly
operate for their intended use with new or
refurbished replacement items if such repair or
replacement is needed because of product
malfunction or failure during normal usage. No
charge will be made to the Client for the repair or
replacement of any such parts. Vertu will also pay for
the labour charges incurred by Vertu in repairing or
replacing the defective parts. The repaired Product
will be warranted for the balance of the original
warranty period or for ninety (90) days from the date
of repair, whichever is longer. This Limited Warranty
does not cover damage to or defects in (other than
manufacturing defects) appearance, cosmetic,
decorative or structural items and any non-operative
parts. Vertu's limit of liability under the Limited
Warranty shall be the price paid by the Client for the
Product less a reasonable amount for usage. These
remedies are the Client's exclusive remedies for
breach of this Limited Warranty.
3. Upon request from Vertu, the Client must prove the
date of the original purchase or delivery of the
Product by producing a legible and non-modified
original certificate of authenticity which clearly
indicates the name and address of an authorised
retailer, the date and place of purchase/delivery, the
product type and the IMEI or serial number of the
Product, a bill of sale or a dated receipt which
contains the same information.
4. Vertu shall bear the cost of shipping the Product to
the location from which the Client handed over the
Product to Vertu (or its representatives) after the
completion of service under this Limited Warranty.
W A R R A N T Y
V E R T U
5. The Client shall have no coverage or benefits under
this Limited Warranty if any of the following
conditions are applicable:
a) The Product has been subject to abnormal use,
abnormal conditions, improper storage, exposure
to moisture or dampness, spillage of food or
liquid, exposure to chemical agents, unauthorised
modifications, unauthorised connections,
unauthorised repair, rough handling, misuse,
neglect, abuse, accident, alteration, improper
installation, or other acts which are not the fault
of Vertu, including without limitation damage
caused by shipping, deterioration of consumable
parts, such as batteries which by their nature
have a limited lifecycle, and breakage or damage
to antennas.
b) The Product has been damaged from external
causes such as collision with an object, or from
fire, flooding, sand, dirt, windstorm, lightning,
earthquake or damage from exposure to thermal,
environmental or weather conditions, an Act of
God, or battery leakage, theft, blown fuse, or
improper use of any electrical source, damage
caused by computer or internet viruses, bugs,
worms, Trojan Horses, cancel bots or damage
caused by the connection to other products not
recommended for interconnection by Vertu.
c) The Customer Service Department at Vertu was
not advised by the Client in writing of the alleged
defect or malfunction of the Product within thirty
(30) days after the expiration of the applicable
warranty period.
d) The Product was not returned to Vertu or its
authorised retailer within thirty (30) days after the
appearance of the defect within the warranty
period.
e) The Product serial number plate or the accessory
data code has been removed, defaced, altered or
is illegible.
f) The defect or damage was caused by the
defective function of the cellular network system
or by inadequate signal reception by the external
antenna.
g) The defect was caused by the Product being
used with or connected to an accessory not
manufactured and supplied by Vertu or used
other than for its intended use.
h) The battery was short circuited or the seals of the
battery enclosure or cells are broken or show
evidence of tampering or the battery was used in
equipment other than that for which it has been
specified.
i) The Product software needs to be updated due
to changes in cellular network parameters.
7-7