Device Not Starting; Charging Your Device; Sharing Information With Tomtom - TomTom NAVIGATION SYSTEM Reference Manual

If your device supports voice control, you can also drive more safely by using voice control to
control your navigation device.

Device not starting

In rare cases, your TomTom navigation device may not start correctly or may stop responding to
your taps.
First, check that the battery is charged. To charge the battery, connect your device to the car
charger. It can take up to 2 hours to fully charge the battery.
If this does not solve the problem, you can reset the device. To do this, press and hold the On/Off
button until your device begins to restart.

Charging your device

The battery in your TomTom navigation device charges when you connect it to the car charger or
to your computer.
Important: You should plug the USB connector directly into a USB port on your computer and not
into a USB hub or USB port on a keyboard or monitor.

Sharing information with TomTom

When you first start navigating or perform a reset, your device asks for permission to collect some
information about your use of the navigation device. The information is stored on the device until
we retrieve it. We use it anonymously to improve our products and services.
You can change whether you share this information with us at any time by doing the following:
1. In the Main Menu, tap Settings.
2. Tap Me and my device.
3. Tap My information.
4. Tap No to stop sharing or tap Yes to start sharing.
Additional information
Only if you give us your permission, your navigation device will continuously collect information.
The information is stored on your device until you connect it to your PC, then the information is
sent to TomTom and deleted from your device. The information includes details that identify the
navigation device, details about routes and locations and information entered while you were
using the navigation device.
Immediately after receiving this information, TomTom automatically and irreversibly destroys any
information that allows identification of you or your device. This, now anonymous, information is
used to improve TomTom's products and services, such as maps, reports on Points of Interest
and average speeds driven. These products and services are also used by government agencies
and businesses.
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