Troubleshooting - Onkyo TX-NR1008 Firmware Update

■Troubleshooting

Case1:
If "No Update" is displayed on the front display of
the AV receiver, the firmware has already been
updated. You do not need to do anything further.
Case2:
If an error occurs, "Error!! *-** No media" is dis-
played on the front display of the AV receiver.
(Alpha-numeric characters on the front display are
denoted by asterisks.) See the following table and
take appropriate action.
Errors during update via network
Error Code Description
* *
-10, -20 Ethernet cable is not detected. Con-
nect the cable properly. See the
instruction manual for the network
connection.
* -11, * -13, Internet connection error.
* * Check the following items:
-21, -28
• Make sure IP address, subnet mask, gate-
way address, and DNS server are config-
ured properly.
• Make sure the router is turned on.
• Make sure the AV receiver and the router
are connected with Ethernet cable.
• Make sure the setup configuration of the
router is set properly. See the instruction
manual of the router.
• If your network allows only one client
connection and there is any other device
already connected, the AV receiver cannot
access the network. Consult your Internet
Service Provider (ISP).
• If your modem does not function as a
router, you will need a router. Depending
on your network, you may need to config-
ure the proxy server if needed. See the
document provided by your ISP. If you
still cannot access the Internet, DNS or
proxy server may be temporarily down.
Contact your ISP.
Others Retry the update procedure from the
beginning. If the error persists, please
contact Onkyo Support (indicated in
the last page) and provide the error
code.
En
4
Case3:
If an error occurs during updating process, discon-
nect then reconnect the AC power cord and try
again.
Case4:
If Error Code 3-51 is displayed, try the following
procedure.
1. Disconnect the AC power cord then reconnect.
2. Start up the AV receiver, and select the
NET/USB selector.
3. After the "Now Initializing" display has
changed, perform the update again.
Case5:
If an error has occurred due to wrong selection of
input sources, turn off and on the AV receiver. Then
retry the update.
Case6:
If you do not have a wired connection to the net-
work, please contact Onkyo Support.