ADTRAN Quality Management System (QMS) Manual page 21

Top Management
Establish Policy,
Objectives,
Management
Management Review
Responsibility
Establish/Improve
Quality System
Resource
Provide Resources
Management
Product Realization
Measurement,
Analysis &
Improvement
Measure Corporate
Performance
Initiate Corrective Actions (to prevent recurrence of problems identified) and Preventive Actions (to prevent occurrence of potential problems) and Provide Summary Data & Trend Analysis
Document Q101, Revision W (Printout Uncontrolled)
(Figure 3) ADTRAN QUALITY MANAGEMENT SYSTEM, 05-01-09
Training Sales/Marketing
Qualify / train
Workforce
Identify Product
Requirements
Manage Customer
Communications
Monitor / Measure
Customer
Satisfaction
Evaluate Training Analyze Customer
Effectiveness Satisfaction Data
Results to Top Management (for Review and Quality Management System I
Attachment III
Engineering Purchasing
Plan/Implement
Review Product
Purchase
Requirements
Controls
No
Qualify/Select Establish Maintain
Design
Suppliers
Yes
Plan/Implement Review Purchase
Design Control Documents
Analyze Product Analyze Supplier
Performance Performance
Data Data
05-01-09
Page 21 of 23
Operations Ops QA
Control Quality
Documentation
Administer
Quality System
Plan /Implement
Evaluate Plan / Implement
Operation
Suppliers Quality Controls
Controls
Verify
Purchased
Prod. I.D.
Product
Maintain
Control Customer
Product
Property
Traceability
Validate
Preserve Product Special
Processes
Monitor /
Monitor/Measure
Measure
Processes
Product
Control Nonconformity
Analyze
Product /
Evaluate Analyze Process / Product Quality
Nonconformit
Operations Data, Nonconformity & Internal
y and
Control
Supplier
Quality Data
Global Quality
System
Control
Monitoring /
Measuring
Devices
Monitor /
Measure
Product
Conduct
Internal Quality
Audits
Audit Results