LaCie mini hub Manual
Usb & firewire hard drive
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Page 1: Table Of Contents
Table of Contents Table of Contents Foreword P recautions 1 Unpacking Your LaCie Drive 1.1 Minimum System Requirements 1.2 Stacking Your LaCie mini 2 Getting Connected 2.1 Connect the Power Supply and Switch On the Drive 2.2 Connect the inteface cable to Your LaCie mini and to Your Computer 2.3 Using your LaCie mini as a hub 3 Using Your LaCie Drive 3.1 Formatting and Partitioning Your LaCie mini 3.1.1 Mac Users 3.1.2 Windows Users 4 Helpful Information 4.1. Advice for Optimizing FireWire Connections 4.1.1 What Is FireWire/IEEE 1394? 4.1.2 Disconnecting FireWire Devices 4.2 Advice for Optimizing USB 2.0 Connections 4.2.1 What Is USB 2.0? 4.2.2 Disconnecting USB 2.0 Devices 4.2.3 Data Transfers 4.3 File System Formats... -
Page 2: Foreword
Forward Copyright Copyright © 2005 LaCie. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of LaCie. Trademarks Apple, Mac and Macintosh are registered trademarks of Apple Computer, Inc. Microsoft, Windows 98, Windows 98 SE, Windows 2000, Windows Millennium Edition and Windows XP are registered trademarks of Microsoft Corporation. Other trademarks mentioned in this manual are the property of their respective owners. Changes The material in this document is for information only and subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, LaCie assumes no liability resulting from errors or omissions in this document, or from the use of the information contained herein. LaCie reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes. FCC Statement WARNING: Modifications not authorized by the manufacturer may void the user’s authority to operate this device. NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection LaCie mini HUB against harmful interference when the equipment is operated in a commercial Tested To Comply environment. This equipment generates, uses, and can radiate radio frequency en- With FCC standards ergy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment... - Page 3 Forward that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Canada Compliance Statement This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Manufacturer’s Declaration for CE Certification We hereby certify that this device is in compliance with both the EMC Directive (89/336/EEC) and the Low Voltage Direc- tive (73/23/EEC) issued by the Commission of the European Community. Compliance with these directives implies conformity to the following European Norms: Class B EN60950, EN55022, EN50082-1, EN61000-3-2 With reference to the following conditions: 73/23/EEC Low Voltage Directive 89/336/EEC EMC Directive This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by hand- ing it over to a designed collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environ- ment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service, or the shop where you purchased the product. user manual | page ...
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Page 4: Precautions
Precautions Health and Safety Precautions Only qualified persons are authorized to carry out maintenance on this device. • Read this User’s Guide carefully, and follow the correct procedure when setting up the device. • Do not open your hard drive or attempt to disassemble or modify it. Never insert any metallic object into the drive to avoid any risk of electrical shock, fire, short-circuiting or dangerous emissions. Your hard drive contains no user-serviceable parts. If it appears to be malfunctioning, have it inspected by a qualified LaCie Technical Support representative. • Never expose your device to rain, or use it near water, or in damp or wet conditions. Never place objects containing liquids on the drive, as they may spill into its openings. Doing so increases the risk of electrical shock, short-circuiting, fire or personal injury. General Use Precautions: • Do not expose the hard drive to temperatures outside the range of 5° C to 35° C (41° F to 95° F) in operating mode. Doing so may damage the drive or disfigure its casing. Avoid placing your drive near a source of heat or exposing it to sunlight (even through a window). Inversely, placing your drive in an environment that is too cold or humid may damage the unit. • Do not use the hard drive near other electrical appliances such as televisions, radios or speakers. • Do not place the drive near sources of magnetic interference, such as computer displays, televisions or speakers. Magnetic interference can affect the operation and stability of your hard drive. • Do not place heavy objects on top of the drive or use excessive force on it. • Never use excessive force on your drive. If you detect a problem, consult the Troubleshooting section in this manual. • Protect your hard drive from excessive exposure to dust during use or storage. Dust can build up inside the device, in- creasing the risk of damage or malfunction. • Never use benzene, paint thinners, detergent or other chemical products to clean the outside of the drive. Such products will disfigure and discolor the casing. Instead, use a soft, dry cloth to wipe the device. WARNING: The drive’s warranty may be void as a result of the failure to respect the precautions listed above. -
Page 5: Unpacking Your Lacie Drive
Unpacking Your LaCie Drive 1. Unpacking Your LaCie Drive Your LaCie mini HUB is designed to upgrade the storage capacity of your Mac mini, conveniently stack- ing under it. The LaCie mini also expands your digital options with USB hub connectivity, which allows you to use the additional USB ports even when the drive is connected to your computer via FireWire. The mini HUB also boasts extra FireWire ports for daisy-chaining. You can use your LaCie mini across platforms. It is ideal for speed intensive applications, the LaCie mini handles your demanding data needs. Secure and stable, the LaCie mini is an easy way to add storage space to your computer without losing space on your desk. LaCie mini HUB Power supply and adapter cable Long and short Hi-speed USB 2.0 certified cables L ong and short FireWire Cables C O M P A N I O N H A R D D R I V E User’s Manual... -
Page 6: Minimum System Requirements
LaCie mini is compatible with the Sony iLink and FireWire 800 interfaces. In or- der to use your drive with these interfaces, you must use an appropriate LaCie certified interface cable (sold separately). The iLink interface requires a 4-pin to 6-pin cable, and the FireWire 800 interface requires a 6-pin to 9-pin cable. -
Page 7: Stacking Your Lacie Mini
Stacking Your LaCie mini 1.2 Stacking Your LaCie mini Your LaCie mini is designed to stack under another LaCie mini or your Apple Mac mini. To allow for proper cooling, always stack your LaCie mini under your Apple Mac Mini or another LaCie mini. DO NOT turn over your drive or place your Lacie mini on top of the Apple Mac mini, as this will risk over- heating. user manual | page ... -
Page 8: Getting Connected
Getting Connected 2. Getting Connected Follow these steps to quickly get your LaCie mini powered on and connected to your computer. See the following steps to get started: 2.1 Connect the Power Supply and Switch On the Drive 2.2 Connect the Interface cable to Your LaCie Drive and to Your Computer 2.3 Connect USB and FireWire devices with the lateral connector Once you’ve gotten the drive powered on and connected to your computer, move on to section 3 Using Your LaCie Drive for important information on how to format and utilize your drive. Mac OS 9.x Users! Windows 98 SE and Windows Me Users! Before following these three steps, first install this important software to help you configure and manage your LaCie drive. • Mac OS 9.x Users, see 3.1.1. • Windows 98 SE and Windows Me Users, click see 3.1.2. user manual | page ... - Page 9 Getting Connected Mac OS 9.x Users Only: Silverlining Pro Installation Before connecting the power supply and interface cable to your drive, you will need to install Silverlin- ing Pro, which will help you manage your drive. Follow the steps below to install the necessary drivers and software to configure your drive. Then move on to the power supply and interface cable installa- tion steps. 1) Insert the LaCie Storage Utilities CD-ROM in your computer’s internal CD/DVD drive. 2) Open the CD icon and double-click the Silverlining Software folder. 3) Double-click the Silverlining Installer icon (FIg.2.1). 4) The Silverlining Utilities screen appears. Click Continue. 5) The “Silverlining Read Me” screen appears. Read the following infor- mation and click Continue. 6) The “License Agreement” screen appears. Click Agree. 7) The “Installation” screen appears. Choose either Easy Install, Cus- tom Install, or Uninstall from the pull-down menu in the upper left- hand side of the “Installation” screen. Once you’ve made your choice, click Install. 8) A message appears to confirm that the installation was successful. Fig . Now move onto Step 1. user manual | page ...
- Page 10 Getting Connected Windows 98 SE and Windows Me Users Only! Silverlining 98 Installation Before connecting the power supply and interface cable cable to your drive, you will need to install Sil- verlining 98, which will help you manage your drive. Follow the steps below to install the necessary drivers and software to configure your drive. Then move on to the power supply and interface cable installation steps. 1) Insert the LaCie Storage Utilities CD-ROM in your computer’s internal CD/DVD drive and open the disc (Fig.2.2). 2) Double-click the Silverlining 98 folder. 3) Double-click the Silverlining98_Install.EXE icon. 4) Silverlining 98 will then initialize the install screen. 5) The “Welcome” screen will appear. Click Next. 6) The “Destination Location” screen will appear. To alter the location where the software is installed on your system, click the Browse button. If you do not want to change the location, do not click on the Browse button, and allow the software to be installed in its default loca- tion. Click Next to continue. 7) Next is the “Start Installation” screen. Click Next. Fig . 8) The software installation will begin, and you will see the installation screens. 9) Finally, you will see the “Silverlining 98 has been installed correctly” screen. Click Finish to com- plete the installation. Now move onto Section 2.1.
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Page 11: Connect The Power Supply And Switch On The Drive
C onnect Cable B to a wall outlet. T urn the drive on and off by using the On/Off switch. WARNING: Use only the AC adapter supplied with your specific LaCie mini. Do not use a power supply from another LaCie drive or another manufacturer. Using any other power cable or power supply may cause damage to the device and void your warranty. Always remove the AC adapter before transporting your LaCie drive. -
Page 12: Connect The Inteface Cable To Your Lacie Mini And To Your Computer
LaCie mini as a hub, see section 2.3 Using Your LaCie mini as a hub. Please refer section 4.1 Advice for Optimizing FireWire Connections for important information on disconnecting FireWire devices and ensuring optimum performance. Please refer to section 4.2 Advice for Optimizing USB 2.0 Connections for important infor-... -
Page 13: Using Your Lacie Mini As A Hub
(Two on the side.) the back.) teCH note: For information about connecting your LaCie mini to your computer, see section 2.2 Connect- ing the interface cable to your LaCie mini and to your computer. teCH note: LaCie recommends using the short interface cables included for connecting to your Apple Mac mini and the longer cables included for daisy chaining or connecting to a computer other than the Apple Mac mini. -
Page 14: Using Your Lacie Drive
Using Your LaCie Drive 3. Using Your LaCie Drive Formatting a disk consists of the following: the operating system erases teCH note: Windows Users! all of the bookkeeping information on the disk, tests the disk to make sure This LaCie Hard Drive is for- that all of the sectors are reliable, marks bad sectors (i.e., those that are matted for the Mac operating scratched) and creates internal address tables that it later uses to locate system, and you will need to re- information. format the drive in order for it to... -
Page 15: Formatting And Partitioning Your Lacie Mini
Using Your LaCie Drive 3.1 Formatting And Partitioning Your LaCie mini 3.1.1. Mac Users The LaCie mini is pre-formatted in HFS+ for immediate use on Apple computers so you do not need to reformat it. If you want to reformat it, see below. • Mac OS 9.x – Install and use LaCie Silverlining Pro, which is included with your drive. • Mac OS 10.x – Use the Apple Disk Utility application, which is native to the operating system. For instructions on installing and using Silverlining Pro, please refer to the Silverlining manual, located on your LaCie Stor- age Utilities CD, in PDF format. Formatting And Partitioning Using Mac OS 10.x WARNING: Following these steps will erase anything that is on the hard drive. - Page 16 Using Your LaCie Drive 6) Select the LaCie drive, and then click on the Partition tab. 7) From the Volume Scheme: button, choose the number of partitions you want to divide the drive into by clicking on the pull down menu starting with Current (Mac OS 10.x gives you the option of dividing the drive into at most 8 partitions). You can customize the size of the partitions by using the slide bar between the partitions in the Volume Scheme: area. 8) In the Volume Information section, create a name for each partition, choose the volume format (Mac OS Extended, Mac OS Standard or UNIX File System) and the volume size. Important note: Please refer to section 4.3. File System Formats, for a more detailed discussion on the differences between the two systems. Important note: Apple recommends that unless you have a specific reason to use the UNIX File System (UFS), you should use the Mac OS Extended format since it provides a more familiar experience to Macin- tosh users.
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Page 17: Windows Users
Using Your LaCie Drive 3.1.2. Windows Users The LaCie mini is formatted in HFS+ so Windows users must reformat it. If you use only Windows 2000 and XP, format the drive in NTFS. If you want cross platform use between Windows and Mac and or Windows 98 SE and Me, please use FAT32. • Windows 98 SE and Me – Install and use LaCie Silverlining 98, which is included with your drive. • Windows 2000 and XP – Use the Disk Management Utility, which is native to the operating system. For instructions on installing and using Silverlining 98, please refer to the Silverlining manual, located on your LaCie Stor- age Utilities CD, in PDF format. Formatting And Partitioning Using Windows 2000 And Windows XP The process of formatting and partitioning a drive on a computer running Windows 2000 or Windows XP consists of two steps: (1) installing a signature on the drive, and (2) partitioning/formatting the drive. These steps will erase anything that is on the disk. 1) Connect the drive to the computer via the USB 2.0 and/or FireWire port. Right-click My Computer and click Man- age. 2) From the Computer Management window, select Disk Management (located below the Storage group). 3) If this is the first time the drive is being formatted, Win- dows 2000 will launch the Write Signature Wizard (Write Initialize Wizard in Windows XP). Click Next. Important note: Check the “quick format”... - Page 18 Using Your LaCie Drive 7) This will bring up the Create Partition Wizard. Click Next. 8) Select Primary Partition (fig. 3.3). Click Next. 9) Here you must specify partition size. It is recommended that you leave the partition set to the maximum available size, unless you want multiple partitions on the same drive. Click Next. Fig. . 10) Select Assign drive letter and select the desired letter for the drive. Click Next (fig. 3.4). 11) Select Format this partition… and then select a file system: FAT32 FAT32 is a file system that is compatible with Windows 98 SE, Windows Me, Windows 2000 and Windows XP; however, it has limitations. In Win- Fig. . dows 2000 and Windows XP, you will not be able to create a partition greater than 32GB. NTFS NTFS is a newer file system that is compatible only with Windows NT, Windows 2000 and Windows XP. It has fewer limita- tions than FAT 32 and will enable a partition to be created that is larger than 32GB. Important note: Please refer to section 4.2. File System Formats, for a more detailed discussion on the differ- ences between the two systems. 12) Click Next. 13) Click Finish. 14) Disk Management will create the partition and begin formatting the drive. Once completed, close Disk Management and your new drive will be ready to use (fig.
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Page 19: Helpful Information
Helpful Information 4. Helpful Information 4.1. Advice For Optimizing FireWire Connections The following technical information relates to your LaCie mini drive and gives some practical advice: 4.1.1. What is FireWire/IEEE 1394? A serial bus used to connect external computer and consumer electronic devices to computers and consumer electronic consoles. What does IEEE 1394 mean? “1394” is an abbreviation of IEEE 1394, the name given to this high-performance serial bus. DigitalVideo IEEE (the Institute of Electrical and Electronic Engineers) is the name of the engineering corps that developed this standard. The 1394 refers to the 1,394th stanard that the IEEE has produced. What is the relationship between IEEE 1394, FireWire, iLink and DV? These four names all refer to the same interface: •IEEE 1394 - the name of the standard, used in the computer industry. -
Page 20: Disconnecting Firewire Devices
Helpful Information FireWire Cables and Connectors There are three different types of FireWire cables on the market: 6-to-6-pin, 6-to4-pin and 4-to-4-pin. LaCie FireWire devices are shipped with a certified 6-to-6-pin FireWire cable. Most FireWire-equipped laptop computers feature a 4-pin FireWire connector, so in order to connect your LaCie drive to a laptop with a 4-pin FireWire port, you will need to pur- chase a LaCie certified 6-to-4-pin FireWire cable (sold separately). If your computer does not have a FireWire port, or only has a 4-pin port, consult your LaCie reseller or LaCie Customer Support for information about adding a LaCie FireWire PCI or PCMCIA card. 4.1.2. Disconnecting FireWire Devices FireWire external devices feature “plug & play” connection. This means that your drive can be connected and disconnected while the computer is running. To prevent failures, it is important you follow these steps when disconnecting your FireWire device. Windows Users Important Note: Windows 98 SE Users: If you have installed the Windows Storage Supplement Update, you will have to unmount the drive before disconnecting it or powering it down. If you have not installed the update, simply disconnect the drive when it is not active. No unmounting is required. 1) From the System Tray (located in the lower right-hand side of your screen), click on the Fig. . Eject icon (a small green arrow over a hardware image). 2) A message will appear, detailing the devices that the Eject icon controls, i.e. “Safely remove…” Click on this prompt. 3) You will then be given the following message: “Safe to Remove Hardware” (or similar). It is now safe to disconnect the device. Mac Users You must unmount the hard drive system before disconnecting it or powering it down. Either: • Drag the hard drive icon to the trash. • Launch Silverlining Pro, highlight the hard drive and select “Unmount.” Mac OS 0.x Mac OS .x... -
Page 21: Advice For Optimizing Usb 2.0 Connections
Helpful Information 4.2. Advice For Optimizing USB 2.0 Connections The following technical information relates to your LaCie Drive and gives some practical advice: 4.2.1 What is USB 2.0? The new USB 2.0 standard provides higher bandwidth for high-speed peripherals such as external hard drives, high-speed scanners and CD-RW drives. USB 2.0 delivers transfer rates up to 480Mb/s, while conveniently maintaining backward compatibility with USB 1.1 devices. USB .0 logo USB 2.0 can still be used to connect lower-speed USB 1.1 ports and devices like digital cameras, scanners, modems, keyboards, mice, joysticks and printers. In the USB 2.0 sys- tem, existing USB peripherals do not have to be upgraded, and lower-speed devices will USB .0 logo not require additional performance, instead operating as USB 1.1 devices. Fig. . USB Cables and Connectors Your LaCie drive is shipped with a USB 2.0-certified USB cable, to ensure maximum data transfer performance when connected to a USB 2.0 port. The cable will also work when connected to a USB 1.1 port, but drive performance will be limited to USB 1.1 transfer rates. There are also different types of USB connections, such as the mini-cable and device end. Make sure that you have the cor- rect type of connection on computer. Consult LaCie Customer Support or your LaCie reseller for more information. -
Page 22: Disconnecting Usb 2.0 Devices
Helpful Information 4.2.2. Disconnecting USB 2.0 Devices USB 2.0 external devices feature “plug & play” connection. This means that your drive can be connected and disconnected while the computer is running. To prevent failures, it is important you follow these steps when disconnecting your USB 2.0 device. Windows Users Important Note: Windows 98 SE Users: If you have installed the Windows Storage Supplement Update, you will have to unmount the drive before disconnecting it or powering it down. If you have not installed the update, simply discon- nect the drive when it is not active. No unmounting is required. 1) From the System Tray (located in the lower right-hand side of your screen), click on the Eject icon (a small green arrow over a hardware image). Fig. . 2) A message will appear, detailing the devices that the Eject icon controls, i.e. “Safely re- move…” Click on this prompt. 3) You will then be given the following message: “Safe to Remove Hardware” (or similar). It is now safe to disconnect the device. Mac Users You must unmount the hard drive system before disconnecting it or powering it down. Either: • Drag the hard drive icon to the trash. • Launch Silverlining Pro, highlight the hard drive and select “Unmount.” The drive can now be disconnected. Mac OS 0.x Mac OS .x Fig. -
Page 23: Data Transfers
(i.e. CD-R/RW drive, mini , scanner or printer) to be connected to the computer. If your computer is not equipped with a FireWire or USB 2.0 controller card, you can purchase an external controller through LaCie. Contact your LaCie reseller or LaCie Technical Support (6. Contacting Customer Support) for more information. -
Page 24: File System Formats
Helpful Information 4.3 File System Formats 4.3.1. Mac Users The LaCie mini comes preformatted in HFS+ (Mac OS Extended). Mac OS 9.x Users: You will be able to format the drive in one of two formats, using Silverlining Pro (for specific instruc- tions, please refer to the Silverlining User’s Manual, in the Silverlining folder): HFS (Mac OS Standard) or HFS+ (Mac OS Extended). IMPORTANT NOTE: If you will be sharing the hard drive between Macs and Windows operating environ- ments, you will want to reformat the drive in FAT 32. -
Page 25: Windows Users
Helpful Information 4.3.2. Windows Users Since the LaCie mini comes preformatted for the Mac operating system, you will need to reformat the drive in one of the two file system formats for Windows: FAT 32 and NTFS. The following information will hopefully make choosing one or the other a little easier. FAT 32 FAT is an acronym for File Allocation Table, which dates back to the beginnings of DOS programming. Originally, FAT was only 16 bits, but after the second release of Windows 95 it was upgraded to 32 bits, hence the name FAT 32. In theory, FAT 32 volume sizes can range from less than 1MB all the way to 2TB. It is the native file system of Windows 98 and Win- dows Me, and is supported by Windows 2000 and XP. When FAT 32 is used with Windows 2000 and XP, though, volume size is limited to 32GB (by the Windows partition utility, i.e. Disk Manager), and the individual file size is limited to 4GB. NTFS This acronym stands for New Technology Filing System, and it is the native file system for Windows NT, Windows 2000 and XP. NTFS offers several features that are not available with FAT 32; i.e. file compression, encryption, permissions, and auditing, as well as the ability to mirror drives and RAID 5 capabilities. The minimum supported volume size for NTFS is 10MB, with a maximum of 2TB, with no limit to file size. Volumes created in NTFS can only be directly accessed (not through shares) by Windows NT, Windows 2000 and XP, without resorting to help from third-party products. Guidelines for Choosing FAT 32 Or NTFS Use FAT 32 if: • You want to access your data on any Operating System - FAT 32 is compatible with Windows 98 SE, Me, 2000, XP, NT, Mac OS 9.x and Mac OS 10.x. • You will be dual booting with an Operating System other than Windows NT or Windows 2000. -
Page 26: Troubleshooting
Troubleshooting 5. Troubleshooting In the event that your LaCie mini is not working correctly, please refer to the following checklist to find out where the problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working correctly, please have a look at the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be avail- able. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see 6. Contacting Customer Service for details). Manual Updates LaCie is constantly striving to give you the most up-to-date, comprehensive User’s Manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device. If your manual does not reflect the configurations of the product that you purchased, please check our Web site for the most current version available. The issue Questions to Ask Possible Solutions The drive is not recognized. Is the drive’s power on? Check to see that all of the power cords are properly connected and that the switch on the rear of the drive is turned on. If you are using a surge protector, make sure that it is switched on, too. Does an icon for the drive appear on Check for an icon on the Desktop (on a Mac) or in My Computer (on a PC). the computer? Are all of the cables connected secure- Make sure that all the steps in sec- tion 2. Getting Connected have been ly and correctly? followed correctly. Examine the con-... - Page 27 Troubleshooting The drive is not recognized. Are both ends of the FireWire/USB Check both ends of the FireWire/USB cable connected and properly seated? cable. Disconnect them, wait 10 sec- onds, and reconnect them. If the drive is still not recognized, restart your com- puter and try again. Are the FireWire/USB drivers installed Mac Users: Open Apple System correctly and enabled? Profiler and click on the Devices and Volumes tab. If your device is not listed, recheck the cables and try the other troubleshooting solutions listed here. teCH note: Mac Users: Apple is constantly providing updated support for drive mecha- nisms within OS 10.x. To ensure that you have the latest support, upgrade to the latest ver- sion of OS 10.x.
- Page 28 Troubleshooting Windows XP Users: Go to Start > Control Panel > Performance and Maintenance > System > Hardware tab > Device Manager button > USB Controller or IEEE 1394 > click on the plus sign next to the controller icon, and you should see your device listed. Is there a conflict with other device If you cannot see the device, recheck drivers or extensions? the cables and try the other trouble- shooting solutions listed here. Consult LaCie Technical Support. See section 6. Contacting Customer Sup- port for more details. The drive is not recognized. Is the file system supported by your Check the documentation for your Operating System? Operating System. Does your computer’s configuration Check section 1.1. Minimum System meet the minimum system requirements Requirements. for use with this drive? Was the drive originally formatted as a If the drive is configured as a remov- removable disk? able drive under Windows 98SE or Windows Me, the removable setting will need to be re-checked each time that the drive is taken to a new system. To do this, go to the Device Man- ager and click on the Drives Set- tings tab. user manual | page ...
- Page 29 Error messages under Mac OS Did you get an Error –50 message When copying files or folders from 10.x. while copying to a FAT 32 volume? Mac OS 10.x to a FAT 32 volume, certain characters cannot be copied. These characters include, but are not limited to: ? < > / \ : Check your files and folders to ensure that these types of characters are not being used. Did you get an error message telling Simply ignore this message. The drive you that the drive has been disconnect- will remount to the desktop. LaCie ed when coming out of sleep mode? drives conserve power by spinning down when you set your computer to sleep mode, and when the computer is “woken” from sleep, it does not give the drive enough time to spin-up from its sleep mode. Are you having problems getting your If you are having problems with your FireWire device to be recognized? FireWire connection under Mac OS 10.2.x, upgrade to the latest version. The drive is working slowly. Are other FireWire/USB devices con- Disconnect any other FireWire/USB...
- Page 30 LaCie mini HUB Hard Drive is equipped with a self-powered Hub. Technically, you can connect up to 127 devices to a single USB bus. The hub, which you hook up directly to a USB connector on your computer, usually has 4 output connections enabling you to connect the same number of peripherals.
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Page 31: Contacting Customer Support
LaCie Technical Support 6. Contacting Customer Support Before You Contact Technical Support 1) Read the manuals and review the Troubleshooting section. 2) Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us via the provided Web link. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: • Your LaCie drive’s serial number (on the bottom of your drive) • Operating system(Mac OS or Windows) and version • Computer brand and model • Names of CD or DVD drives installed on your computer • Amount of memory installed • Names of any other devices installed on your computer user manual | page ... -
Page 32: Lacie Technical Support
LaCie Technical Support LaCie Asia, Singapore, and Hong Kong LaCie Australia Contact us at: Contact us at: http://www.lacie.com/asia/contact/ http://www.lacie.com/au/contact/ LaCie Belgium LaCie Canada Contact us at: Contact us at: http://www.lacie.com/be/contact/ http://www.lacie.com/caen/contact/ (English) LaCie Denmark LaCie Finland Contact us at: Contact us at: http://www.lacie.com/dk/contact http://www.lacie.com/fi/contact/ LaCie France LaCie Germany Contact us at: Contact us at: http://www.lacie.com/fr/contact/ http://www.lacie.com/de/contact/ LaCie Italy... -
Page 33: Warranty
LaCie Technical Support 7. Warranty LaCie warrants your drive against any defect in material and workmanship, under normal use, for the period designated on your warranty certificate. In the event this product is found to be defective within the warranty period, LaCie will, at its option, repair or replace the defective drive. This warranty is void if: • The drive was operated/stored in abnormal use or maintenance conditions; • The drive is repaired, modified or altered, unless such repair, modification or alteration is expressly authorized in writing by LaCie; • The drive was subjected to abuse, neglect, lightning strike, electrical fault, improper packaging or accident; • The drive was installed improperly; • The serial number of the drive is defaced or missing; • The broken part is a replacement part such as a pickup tray, etc. • The tamper seal on the drive casing is broken. LaCie and its suppliers accept no liability for any loss of data during the use of this device, or for any of the problems caused as a result. LaCie will not, under any circumstances, be liable for direct, special or consequential damages such as, but not limited to, damage or loss of property or equipment, loss of profits or revenues, cost of replacement goods, or expense or inconve- nience caused by service interruptions. Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no cir- cumstances will LaCie be held liable for the recovery or restoration of this data. Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive. To obtain warranty service, call LaCie Technical Support. You will be asked to provide your LaCie product’s serial number, and you may be asked to furnish proof of purchase to confirm that the drive is still under warranty. All drives returned to LaCie must be securely packaged in their original box and shipped with postage prepaid. www.lacie.com/register Register online for free technical support: user manual | page ...
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