Zoombak PSAP Reference Manual

GPSRECOVERY
Zoombak markets GPS-based devices that support tracking of children, vehicles, equipment and other valuable items. Under
certain circumstances, PSAPs and Law Enforcement may want to know the location of a Zoombak device. Where applicable,
Zoombak has implemented call handling procedures defined by NENA and APCO.
Zoombak products:
Zoombak Universal Locator
• Sold at retailers such as RadioShack and Target
• Consumers can locate teen or elderly drivers, children,
or pets via online service
• Available with pet pouch or auto installation kit
• No direct public safety involvement. It is, however,
possible that Zoombak customers may directly call
9-1-1 and provide location info based on a Zoombak
device
Zero-In GPS Recovery
• Sold through automobile dealers
• Dealers install GPS device in customer vehicles
• Customers contact Zoombak if vehicle is stolen
• Zoombak interaction with PSAPs based on APCO
Recommended Best Practices – Telematics Call Pro-
cessing
© 2008 Zoombak. All rights reserved. Zoombak is a trademark of Zoombak, LLC.
TM
ZGRBR-1008
PSAP RefeRence Guide
Zero-In GPS Recovery:
Process if car gets stolen
1. Citizen contacts police, reports car stolen, completes
paperwork, and requests case #.
2. Citizen contacts Zoombak's Zero-In 24/7 call center.
Zoombak verifies customer info and takes police case number.
3. Zoombak contacts the appropriate communications center
by using the public 24X7 number.
4. Zoombak provides case number to PSAP; provides cur
rent/past location info. Zoombak CSR will stay on the call
as long as required.
5. If appropriate, the Zoombak call center will take calls from
officer dispatched to recover the stolen vehicle.
Looking for additional information?
Email: publicsafety@zoombak.com
Web: www.zoombak.com/publicsafety
Phone: (to locate stolen vehicles which have
Zero-In GPS Recovery): 877-857-FIND (3463)