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Mitel 5020 User Manual

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M I T E L N E T W O R K S
5020
IP Phone
USER GUIDE

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Summary of Contents for Mitel 5020

  • Page 1 M I T E L N E T W O R K S 5020 IP Phone USER GUIDE...
  • Page 2 3100 ICP - 4.0...
  • Page 4 Contents INTRODUCTION ABOUT THE DESKTOP TOOL USING YOUR MITEL NETWORKS 5020 IP PHONE...
  • Page 5 ADMINISTRATOR FEATURES MITEL NETWORKS 5415 PROGRAMMABLE KEY MODULE...
  • Page 6 TIPS FOR YOUR COMFORT AND SAFETY GLOSSARY ACCESSING FEATURES FEATURE ACCESS CODES...
  • Page 7 INTRODUCTION ABOUT THE DESKTOP TOOL...
  • Page 8 USING YOUR MITEL NETWORKS 5020 IP PHONE Using the 5020 IP Phone in Remote Mode...
  • Page 9 Your Mitel Networks 5020 IP Phone...
  • Page 10 Each personal key may be programmed with:...

  • Page 11: Fixed Function Keys

    Fixed Function Keys SuperKey Hold Message Cancel Trans/Conf Shift Speaker Microphone Intercom...
  • Page 12 Customizing your Mitel Networks 5020 IP Phone Ringer Control Ringer Pitch To adjust the Ringer Pitch while your extension is idle: Handset Receiver Volume Control Headset Volume Control Speaker Volume Control Display Contrast Control To adjust the contrast control on your telephone’s LCD:...
  • Page 13 Programming your Keys Programming a Personal Key...
  • Page 14 To program a personal key: Removing a Feature from a Personal Key Programming a DSS/BLF key...
  • Page 15 To program a DSS/BLF key: Programming an EXTENSION GROUP key...
  • Page 16 To program an EXTENSION GROUP key: Programming a LINE key...
  • Page 17 To program a LINE key: Programming a LINE GROUP key...
  • Page 18 To program a LINE GROUP key:...

  • Page 19: Account Codes

    Account Codes PROGRAMMING Allocating an Account Code to an Outgoing Call If you have an ACCOUNT CODE key programmed with a specific account code: If you have an ACCOUNT CODE key without a specific account code programmed: If you do not have an ACCOUNT CODE key programmed:...

  • Page 20: Alarm Calls

    Allocating an Account Code to a Call in Progress If you have an ACCOUNT CODE key programmed with a specific account code: If you have an ACCOUNT CODE key without a specific account code programmed: If you do not have an ACCOUNT CODE key programmed: Alarm Calls OPERATION To setup an Alarm Call from your extension:...

  • Page 21: Answer External Call

    Answer External Call PROGRAMMING OPERATION To answer external calls: Answer Next Call PROGRAMMING OPERATION To answer internal and external calls in the order that they are presented at your extension:...

  • Page 22: Auto Answer

    Auto Answer PROGRAMMING OPERATION To activate Auto Answer:...

  • Page 23: Automatic Hold

    Automatic Hold OPERATION Outgoing Calls To place the current call on Automatic Exclusive Hold and make another call: To return to the call placed on hold: To transfer the held party to the newly-called party: Incoming Calls To place the current call on Automatic System Hold and answer an incoming call: To return to the held call:...
  • Page 24 Callback when Free PROGRAMMING OPERATION To place a callback on a busy extension or line: When the target extension or line becomes available: To cancel a callback:...

  • Page 25: Call Forwarding

    Call Forwarding...
  • Page 26 Call Forward All (CFA) PROGRAMMING...
  • Page 27 OPERATION Forwarding your calls using SuperKey To forward all your calls to another extension or extension group using SuperKey:...
  • Page 28 Forwarding your calls using a programmed key To forward all your calls using a key programmed with a destination extension or extension group number: To forward all your all calls to another extension or extension group using a key which does not have an extension or extension group programmed: To forward your calls when you hear Call Waiting tone while in conversation: Forwarding your calls using the feature access code...
  • Page 29 Call Forward on No Answer or Busy (CFN/CFB ) PROGRAMMING OPERATION...
  • Page 30 Forwarding your calls using SuperKey To forward your calls to another extension or extension group when your extension is busy or you are unable to answer the call using SuperKey: Forwarding your calls using a programmed key To forward your calls to another extension when your extension is busy or you are unable to answer the call using a key programmed with a destination extension or extension group number: To forward your calls to another extension or extension group using a key which does not have an extension or extension group programmed:...
  • Page 31 Forwarding your calls using the feature access code To forward your calls using a feature access code: Canceling To cancel forwarding using SuperKey: To cancel forwarding:...

  • Page 32: Call Park

    Call Park PROGRAMMING OPERATION To park an incoming external call: To retrieve an unanswered parked call: Alternatively:...

  • Page 33: Call Park Pick-Up

    Call Park Pick-up OPERATION On receiving a broadcast message of a call waiting to be answered on a specific line for you:...

  • Page 34: Call Status Information

    Call Status Information...
  • Page 35 Call Store PROGRAMMING OPERATION To store a call while in conversation with another party: To retrieve a call:...

  • Page 36: Call Transfer

    Call Transfer OPERATION To make an announced transfer: To make an unannounced transfer: Calling Line Identification Blocking PROGRAMMING OPERATION To block Calling Line Identification from displaying on the called party’s phone:...
  • Page 37 Calls For PROGRAMMING OPERATION To answer a call forwarded from another extension:...

  • Page 38: Directed Call Pickup

    Directed Call Pick-up OPERATION To answer a call that is ringing at another extension:...

  • Page 39: Do Not Disturb (Dnd)

    Do Not Disturb (DND) PROGRAMMING OPERATION To activate Do Not Disturb: To de-activate Do Not Disturb:...
  • Page 40 Doorphone Operation PROGRAMMING OPERATION To answer a call from the Doorphone and open the door: DTMF (Dual Tone Multi-Frequency) Tone Dialing OPERATION...
  • Page 41 Emergency 9-1-1 Calls OPERATION...

  • Page 42: Exclusive Hold

    Exclusive Hold PROGRAMMING OPERATION Using Exclusive Hold if you do NOT have dedicated DSS/BLF or LINE keys To place a call on hold to make an enquiry call or answer another call: To retrieve a call from hold: Using Exclusive Hold if you do HAVE dedicated DSS/BLF or LINE keys To place a call on hold to make an enquiry call or answer another call: To retrieve a call from hold:...

  • Page 43: Extension Paging

    Extension Paging PROGRAMMING OPERATION To broadcast a message to an extension, extension group or all extensions on the system if you have a dedicated EXTENSION PAGING key: To broadcast a message to an extension or extension group if you do NOT have a dedicated EXTENSION PAGING key: To broadcast a message to all extensions on the system if you do NOT have a dedicated EXTENSION PAGING key:...

  • Page 44: External Call Waiting Tone

    External Call Waiting Tone OPERATION To enable Call Waiting tone: To disable Call Waiting tone:...
  • Page 45 Follow Me PROGRAMMING...
  • Page 46 OPERATION Setting up Follow Me using SuperKey To allow your calls to follow you to another extension using SuperKey:...
  • Page 47 Setting up Follow Me using a programmed key To enable your calls to follow you to another extension using a key programmed with the destination extension number: To enable your calls to follow you to another extension using a FOLLOW ME key which does not have a destination extension number programmed: Setting up Follow Me using the feature access code To enable your calls to follow you to another extension using the Follow Me feature access code:...
  • Page 48 Enabling Follow Me To enable, but not activate, Follow Me from your usual extension: Canceling Follow Me from your usual extension To cancel Follow Me via SuperKey: To cancel from your usual extension using the FOLLOW ME key: To cancel from your usual extension using the feature access code: Canceling Follow Me from the remote extension To cancel Follow Me from the remote extension:...
  • Page 49 Follow Me (I’m Here) PROGRAMMING Enabling To enable Follow Me from your usual extension: Activating To activate from a remote extension: Canceling from the remote extension To cancel from the remote extension: Canceling from your usual extension To cancel from your usual extension using SuperKey: To cancel from your usual extension:...

  • Page 50: Group Listen

    Group Call Pick-up PROGRAMMING OPERATION To answer a call that is ringing at another extension in your pick-up group: Group Listen PROGRAMMING OPERATION To activate your extension’s loudspeaker during a call: To de-activate your extension’s loudspeaker:...

  • Page 51: Handsfree Operation

    Handsfree Operation For best results: Handsfree operation may be activated by: OPERATION To use handsfree operation to make calls: To use handsfree operation to answer calls: To activate handsfree during a handset call: To temporarily disable the microphone during handsfree operation: To re-enable the microphone and return to the conversation: To disable handsfree operation: To return to handsfree operation:...

  • Page 52: Headset Operation

    Handsfree Paging OPERATION To setup your extension for handsfree paging: Headset Operation PROGRAMMING OPERATION To enable or disable headset operation: To answer a call while using a headset: To end a call while using a headset: Immediate Call Forward PROGRAMMING OPERATION...
  • Page 53 Intrude You cannot intrude on an extension which has: PROGRAMMING OPERATION Intruding on an Established Conversation You attempt to call extension "A", but "A" is in conversation with party "B" and you hear busy tone: Speaking to Party "A" only After intruding into a conversation:...

  • Page 54: Key Click Control

    Speaking to Party "B" only After intruding into a conversation: Withdrawing from an intrusion To exit, leaving Parties "A" and "B" in private conversation: If you placed a call on Exclusive Hold before using the Intrude feature If a flashing key indicates that a call is incoming to your extension Key Click Control OPERATION To enable or disable key clicks:...

  • Page 55: Last Number Redial

    Last Number Redial OPERATION To redial the last external number: List of Calls OPERATION To display a list of the last ten incoming calls:...

  • Page 56: Loudspeaker Paging

    Loudspeaker Paging OPERATION To make an announcement via the loudspeaker system:...
  • Page 57 Manager/Secretary (Absent/Present) Operation...
  • Page 58 PROGRAMMING OPERATION If you are a Manager and wish to forward your calls to your Secretary’s extension: If you are a Secretary and wish to forward your calls to your Manager’s extension: If you are a Secretary and wish to forward your calls to the Answer Backup when you only have ONE Manager: If you are a Secretary and wish to forward your calls to the Answer Backup when you serve more than one Manager:...

  • Page 59: Message Waiting

    Message Waiting PROGRAMMING OPERATION Leaving a Message Waiting Indication To leave a message waiting indication after calling an extension which is unanswered or busy: To leave a message waiting indication at an extension without calling the extension: Responding to a Message Waiting Indication...
  • Page 60 Canceling a Message Waiting Indication To cancel a Message Waiting indication using a CANCEL MESSAGE key which does not include an extension number: To cancel a Message Waiting indication using a CANCEL MESSAGE key which holds an extension number: To cancel a Message Waiting indication using the Cancel Message feature access code:...
  • Page 61 Messaging OPERATION To turn Messaging on: To turn Messaging off:...

  • Page 62: Night Service

    Night Service PROGRAMMING OPERATION To monitor whether the system is in Day or Night Service mode: Night Service Pick-up PROGRAMMING OPERATION To answer a call that is ringing at another extension in your Night Service Pick-up group:...
  • Page 63 Personal Speed Calls PROGRAMMING To program a Personal Speed Call number as a primary feature:...
  • Page 64 To program a Personal Speed Call as a secondary feature: To store the last externally-dialed number: OPERATION To dial a number stored as a primary feature: To dial a number stored as a secondary feature:...

  • Page 65: Pin Codes

    PIN Codes PROGRAMMING OPERATION To lock your extension: To unlock your extension: To make an external call from another user’s locked extension:...
  • Page 66 Phonebook Using your Personal Directory Adding an Entry to your Personal Directory To add an entry to your Personal Directory:...
  • Page 67 Editing your Personal Directory To edit an entry in your Personal Directory: Dialing from your Personal Directory To dial a telephone number from your Personal Directory: Deleting an Entry To delete an entry in your Personal Directory: Using the System Directory To dial a telephone number from the System Directory:...
  • Page 68 Priorty Line Answer PROGRAMMING OPERATION Recall on Lines PROGRAMMING OPERATION...

  • Page 69: Redial List

    Redial List PROGRAMMING OPERATION To store the last externally-dialed number: To dial a number stored in the Redial List:...
  • Page 70 Re-establish PROGRAMMING OPERATION To re-establish a returned call without speaking to the caller: To speak to the caller of the returned call and re-establish the call:...

  • Page 71: Remote Call Forward

    Remote Call Forward PROGRAMMING OPERATION...
  • Page 72 Forwarding your calls using SuperKey To forward all your calls to an external destination using SuperKey: Forwarding your calls using a programmed key To forward all your calls to an external destination using the REMOTE CALL FORWARD key: Forwarding your calls using the feature access code To forward all your calls to an external destination using the Remote Call Forward feature access code: Forwarding your calls to the last Remote Call Forward destination dialed To forward your calls to the destination you dialed when you last used Remote Call Forward:...

  • Page 73: Reverted Calls

    Canceling To cancel Remote Call Forwarding using SuperKey: To cancel Remote Call Forwarding using the feature key or access code: Reverted Calls OPERATION...

  • Page 74: Ringer On/Off

    Ringer On/Off PROGRAMMING OPERATION To turn the Ringer off:...

  • Page 75: Selective Ringer

    Selective Ringer PROGRAMMING OPERATION To disable your extension’s Ringer for selected incoming external calls: To resume normal operation:...
  • Page 76 Split Call Forward PROGRAMMING OPERATION...
  • Page 77 Forwarding your calls using SuperKey To forward all your calls to another extension or extension group using SuperKey: Forwarding your calls using a programmed key To forward all your calls using a key programmed with a destination number: To forward all your all calls to another extension or extension group using a key which does not have an extension or extension group programmed: Forwarding your calls using the feature access code To forward your calls using Split Call Forward access codes:...
  • Page 78 Canceling To cancel forwarding using SuperKey: To cancel forwarding using a programmmed key or access code: Swap PROGRAMMING OPERATION While in conversation with an established external call:...

  • Page 79: System Hold

    System Hold OPERATION To place a call on System Hold: To retrieve a held call:...
  • Page 80 System Speed Call Numbers PROGRAMMING OPERATION To dial an external call using a System Speed Call number: To dial a System Speed Call number held under a personal key:...

  • Page 81: Three-Party Conference

    Three-Party Conference OPERATION To setup a three-party conference call: To clear down from a three-party conference call: To hold a private conversation with one party during in a three-party conference: Who Am I? OPERATION To discover your current extension’s number: ADMINISTRATOR FEATURES...
  • Page 82 Administrator External Listen PROGRAMMING OPERATION To listen-in to an external call:...
  • Page 83 Administrator Remote Alarm Calls PROGRAMMING OPERATION To setup a Remote Alarm Call (if you have a REMOTE ALARM key setup with an extension number): To setup a Remote Alarm Call (if your REMOTE ALARM key does NOT have an extension number stored): To cancel a Remote Alarm Call (if you have a REMOTE ALARM key setup with an extension number):...
  • Page 84 To cancel a Remote Alarm Call (if your REMOTE ALARM key does NOT have an extension number stored):...

  • Page 85: Night Service

    Night Service PROGRAMMING OPERATION To invoke Night Service 1 or 2 mode: To invoke Automatic Night Service mode: To monitor whether the system is in Day or Night Service mode (available for all non-Administrator extension users):...
  • Page 86 Phonebook Controling the System Directory Adding an Entry To add an entry to the System Directory:...
  • Page 87 Editing an Entry To edit an entry in the System Directory: Dialing from the System Directory To dial a telephone number from the System Directory: Deleting an Entry To delete an entry in the System Directory: Using the System Directory To dial a telephone number from the System Directory:...
  • Page 88 Redial List To display the most recent incoming call: Time and Date Change OPERATION To set the time format: To set the time: To set the date:...
  • Page 89 MITEL NETWORKS 5415 PROGRAMMABLE KEY MODULE Each personal key may be programmed with:...

  • Page 90: Tips For Your Comfort And Safety

    TIPS FOR YOUR COMFORT AND SAFETY Don’t cradle your handset! Protect your Hearing Angle the phone for easier viewing To tilt your telephone:...
  • Page 91 GLOSSARY - A - - B -...
  • Page 92 - C - - D -...
  • Page 93 - E - - F - - G - - H - - I -...
  • Page 94 - K - - L - - N - - O - - P - - R -...
  • Page 95 - S -...

  • Page 96: Accessing Features

    ACCESSING FEATURES...

  • Page 97: Feature Access Codes

    FEATURE ACCESS CODES...
  • Page 98 FEATURE ACCESS CODES ( continued )
  • Page 100 , ® Trademark of Mitel Networks Corporation. © Copyright 2003, Mitel Networks Corporation. All rights reserved.

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