Mitel 5010 User Manual
  1. Manuals
  2. Brands
  3. Mitel Manuals
  4. IP Phone
  5. NETWORKS 5010
  6. User manual
Mitel 5010 User Manual

Mitel 5010 User Manual

Hide thumbs Also See for 5010:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Installation Manual, Manual
M I T E L N E T W O R K S
5010
IP Phone
USER GUIDE

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 5010 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Mitel 5010

Summary of Contents for Mitel 5010

  • Page 1 M I T E L N E T W O R K S 5010 IP Phone USER GUIDE...
  • Page 2 3100 ICP - 4.0...
  • Page 4 Contents INTRODUCTION ABOUT THE DESKTOP TOOL USING YOUR MITEL NETWORKS 5010 IP PHONE...
  • Page 5 TIPS FOR YOUR COMFORT AND SAFETY GLOSSARY ACCESSING FEATURES FEATURE ACCESS CODES...
  • Page 6 INTRODUCTION ABOUT THE DESKTOP TOOL...
  • Page 7 USING YOUR MITEL NETWORKS 5010 IP PHONE...
  • Page 8 Your Mitel Networks 5010 IP Phone...
  • Page 9 Each personal key may be programmed with:...

  • Page 10: Fixed Function Keys

    Fixed Function Keys SuperKey Hold Message Cancel Trans/Conf Shift Intercom...
  • Page 11 Customizing your Mitel Networks 5010 IP Phone Ringer Control Ringer Pitch To adjust the Ringer Pitch while your extension is idle: Handset Receiver Volume Control Speaker Volume Control Display Contrast Control...
  • Page 12 Programming your Keys Programming a Personal Key To program a personal key which does not require mandatory information:...
  • Page 13 To program a personal key which requires mandatory information: Removing a Feature from a Personal Key Programming a DSS/BLF key...
  • Page 14 To program a DSS/BLF key: Programming an EXTENSION GROUP key To program an EXTENSION GROUP key:...
  • Page 15 Programming a LINE key To program a LINE key: Programming a LINE GROUP key...
  • Page 16 To program a LINE GROUP key:...

  • Page 17: Account Codes

    Account Codes PROGRAMMING Allocating an Account Code to an Outgoing Call If you have an ACCOUNT CODE key programmed with a specific account code: If you have an ACCOUNT CODE key without a specific account code programmed: If you do not have an ACCOUNT CODE key programmed:...

  • Page 18: Alarm Calls

    Allocating an Account Code to a Call in Progress If you have an ACCOUNT CODE key programmed with a specific account code: If you have an ACCOUNT CODE key without a specific account code programmed: If you do not have an ACCOUNT CODE key programmed: Alarm Calls OPERATION To set up an Alarm Call from your extension:...

  • Page 19: Answer External Call

    Answer External Call PROGRAMMING OPERATION To answer external calls using the ANSWER EXTERNAL key: Answer Next Call PROGRAMMING OPERATION To answer internal and external calls in the order that they arrive at your extension:...

  • Page 20: Automatic Hold

    Automatic Hold OPERATION Outgoing Calls To place the current call on Automatic Exclusive Hold and make another call: To return to the call placed on hold: To transfer the held party to the newly-called party: Incoming Calls To place the current call on Automatic System Hold and answer an incoming call: To return to the held call:...

  • Page 21: Call Forwarding

    Call Forwarding...
  • Page 22 Call Forward All (CFA) PROGRAMMING...
  • Page 23 OPERATION Forwarding your calls using SuperKey To forward all your calls to another extension or extension group using SuperKey:...
  • Page 24 Forwarding your calls using a programmed key To forward all your calls using a key programmed with a destination extension or extension group number: To forward all your all calls to another extension or extension group using a key which does not have an extension or extension group programmed: To forward your calls when you hear Call Waiting tone while in conversation: Forwarding your calls using the feature access code...
  • Page 25 Call Forward on No Answer or Busy (CFN/CFB ) PROGRAMMING OPERATION...
  • Page 26 Forwarding your calls using SuperKey To forward your calls to another extension or extension group when your extension is busy or you are unable to answer the call using SuperKey: Forwarding your calls using a programmed key To forward your calls to another extension when your extension is busy or you are unable to answer the call using a key programmed with a destination extension or extension group number: To forward your calls to another extension or extension group using a key which does not have an extension or extension group programmed:...
  • Page 27 Forwarding your calls using the feature access code To forward your calls using a feature access code: Canceling To cancel forwarding using SuperKey: To cancel forwarding:...

  • Page 28: Call Park

    Call Park PROGRAMMING OPERATION To park an incoming external call: To retrieve an unanswered parked call: Alternatively:...

  • Page 29: Call Park Pick-Up

    Call Park Pick-up OPERATION Alternatively:...

  • Page 30: Call Status Information

    Call Status Information...
  • Page 31 Call Store PROGRAMMING OPERATION To store a call while in conversation with another party: To retrieve a call:...

  • Page 32: Call Transfer

    Call Transfer OPERATION To make an announced transfer: To make an unannounced transfer: To retrieve the held call from transfer:...
  • Page 33 Callback when Free PROGRAMMING OPERATION To place a callback on a busy extension or line: When the target extension or line becomes available: To cancel a callback:...
  • Page 34 Calling Line Identification Blocking PROGRAMMING OPERATION To block Calling Line Identification from displaying on the called party’s phone: Calls For PROGRAMMING OPERATION To answer a call forwarded from another extension:...

  • Page 35: Directed Call Pickup

    Directed Call Pick-up OPERATION To answer a call that is ringing at another extension:...

  • Page 36: Do Not Disturb (Dnd)

    Do Not Disturb (DND) PROGRAMMING OPERATION To activate Do Not Disturb: To de-activate Do Not Disturb:...
  • Page 37 Doorphone Operation PROGRAMMING OPERATION To answer a call from the Doorphone and open the door: DTMF (Dual Tone Multi-Frequency) Tone Dialing OPERATION...

  • Page 38: Emergency 9-1-1 Calls

    Emergency 9-1-1 Calls OPERATION Exclusive Hold PROGRAMMING OPERATION Using Exclusive Hold if you do NOT have dedicated DSS/BLF or LINE keys. To place a call on hold to make an enquiry call or answer another call: To retrieve a call from hold: Using Exclusive Hold if you do HAVE dedicated DSS/BLF or LINE keys.

  • Page 39: Extension Paging

    Extension Paging PROGRAMMING OPERATION To page an extension, extension group or all extensions on the system if you have a dedicated EXTENSION PAGING key: To page an extension or extension group if you do NOT have a dedicated EXTENSION PAGING key: To page all extensions on the system if you do NOT have a dedicated EXTENSION PAGING key:...

  • Page 40: External Call Waiting Tone

    External Call Waiting Tone OPERATION To enable Call Waiting tone: To disable Call Waiting tone:...
  • Page 41 Follow Me PROGRAMMING...
  • Page 42 OPERATION Setting up Follow Me using SuperKey To allow your calls to follow you to another extension using SuperKey: Setting up Follow Me using a programmed key To enable your calls to follow you to another extension using a key programmed with the destination extension number: To enable your calls to follow you to another extension using a FOLLOW ME key which does not have a destination extension number programmed:...
  • Page 43 Enabling Follow Me To enable, but not activate, Follow Me from your usual extension: Canceling Follow Me from your usual extension To cancel Follow Me via SuperKey: To cancel from your usual extension using the FOLLOW ME key: To cancel from your usual extension using the feature access code: Canceling Follow Me from the remote extension To cancel Follow Me from the remote extension:...
  • Page 44 Follow Me (I’m Here) PROGRAMMING Enabling To enable Follow Me from your usual extension: Activating To activate from a remote extension: Canceling from the remote extension To cancel from the remote extension: Canceling from your usual extension To cancel from your usual extension using SuperKey: To cancel from your usual extension:...

  • Page 45: Group Listen

    Group Call Pick-up PROGRAMMING OPERATION To answer a call that is ringing at another extension in your pick-up group: Group Listen PROGRAMMING OPERATION To activate your extension’s loudspeaker during a call: To de-activate your extension’s loudspeaker:...

  • Page 46: Handsfree Operation

    Handsfree Operation OPERATION To use handsfree operation to make calls: Immediate Call Forward PROGRAMMING OPERATION...
  • Page 47 Intrude You cannot intrude on an extension which has: PROGRAMMING OPERATION Intruding on an Established Conversation You attempt to call extension "A", but "A" is in conversation with party "B" and you hear busy tone: Speaking to Party "A" only After intruding into a conversation:...

  • Page 48: Key Click Control

    Speaking to Party "B" only After intruding into a conversation: Withdrawing from an intrusion To exit, leaving Parties "A" and "B" in private conversation: If you placed a call on Exclusive Hold before using the Intrude feature If a flashing key indicates that a call is incoming to your extension Key Click Control OPERATION To enable or disable key clicks:...

  • Page 49: Last Number Redial

    Last Number Redial OPERATION To redial the last external number: List of Calls OPERATION To display a list of the last ten incoming calls:...

  • Page 50: Loudspeaker Paging

    Loudspeaker Paging OPERATION To make an announcement via the loudspeaker system:...
  • Page 51 Manager/Secretary (Absent/Present) Operation...
  • Page 52 PROGRAMMING OPERATION If you are a Manager and wish to forward your calls to your Secretary’s extension: If you are a Secretary and wish to forward your calls to your Manager’s extension: If you are a Secretary and wish to forward your calls to the Answer Backup when you only have ONE Manager: If you are a Secretary and wish to forward your calls to the Answer Backup when you serve more than one Manager:...

  • Page 53: Message Waiting

    Message Waiting PROGRAMMING OPERATION Leaving a Message Waiting Indication To leave a message waiting indication after calling an extension which is unanswered or busy: To leave a message waiting indication at an extension without calling the extension: Responding to a Message Waiting Indication...
  • Page 54 Canceling a Message Waiting Indication To cancel a Message Waiting indication using a CANCEL MESSAGE key which does not include an extension number: To cancel a Message Waiting indication using a CANCEL MESSAGE key which holds an extension number: To cancel a Message Waiting indication using the Cancel Message feature access code:...
  • Page 55 Messaging OPERATION To turn Messaging on: To turn Messaging off:...

  • Page 56: Night Service Pick-Up

    Night Service Pick-up PROGRAMMING OPERATION To answer a call that is ringing at another extension in your Night Service Pick-up group:...
  • Page 57 Personal Speed Calls PROGRAMMING To program a Personal Speed Call number as a primary feature:...
  • Page 58 To program a Personal Speed Call as a secondary feature: To store the last externally-dialed number: OPERATION To dial a number stored as a primary feature: To dial a number stored as a secondary feature:...

  • Page 59: Pin Codes

    PIN Codes PROGRAMMING OPERATION To lock your extension: To unlock your extension: To make an external call from another user’s locked extension:...
  • Page 60 Priorty Line Answer PROGRAMMING OPERATION Recall on Lines PROGRAMMING OPERATION...

  • Page 61: Redial List

    Redial List PROGRAMMING OPERATION To store the last externally-dialed number: To dial a number stored in the Redial List:...
  • Page 62 Re-establish PROGRAMMING OPERATION To re-establish a returned call without speaking to the caller: To speak to the caller of the returned call and re-establish the call:...

  • Page 63: Remote Call Forward

    Remote Call Forward PROGRAMMING OPERATION...
  • Page 64 Forwarding your calls using SuperKey To forward all your calls to an external destination using SuperKey: Forwarding your calls using a programmed key To forward all your calls to an external destination using the REMOTE CALL FORWARD key: Forwarding your calls using the feature access code To forward all your calls to an external destination using the Remote Call Forward feature access code:...

  • Page 65: Reverted Calls

    Forwarding your calls to the last Remote Call Forward destination dialed To forward your calls to the destination you dialed when you last used Remote Call Forward: Canceling To cancel Remote Call Forwarding using SuperKey: To cancel Remote Call Forwarding using the feature key or access code: Reverted Calls OPERATION...

  • Page 66: Ringer On/Off

    Ringer On/Off PROGRAMMING OPERATION To turn the Ringer off:...

  • Page 67: Selective Ringer

    Selective Ringer PROGRAMMING OPERATION To disable your extension’s Ringer for selected incoming external calls: To resume normal operation:...
  • Page 68 Split Call Forward PROGRAMMING OPERATION...
  • Page 69 Forwarding your calls using SuperKey To forward all your calls to another extension or extension group using SuperKey: Forwarding your calls using a programmed key To forward all your calls using a key programmed with a destination number: To forward all your all calls to another extension or extension group using a key which does not have an extension or extension group programmed: Forwarding your calls using the feature access code To forward your calls using Split Call Forward access codes:...
  • Page 70 Canceling To cancel forwarding using SuperKey: To cancel forwarding using a programmmed key or access code: Swap PROGRAMMING OPERATION While in conversation with an established external call:...

  • Page 71: System Hold

    System Hold OPERATION To place a call on System Hold: To retrieve a held call: To toggle between the current call and a call on hold:...
  • Page 72 System Speed Call Numbers PROGRAMMING OPERATION To dial an external call using a System Speed Call number: To dial a System Speed Call number held under a personal key:...

  • Page 73: Three-Party Conference

    Three-Party Conference OPERATION To set up a three-party conference call: To clear down from a three-party conference call: To hold a private conversation with one party during in a three-party conference: Who Am I? OPERATION To discover your current extension’s number:...

  • Page 74: Tips For Your Comfort And Safety

    TIPS FOR YOUR COMFORT AND SAFETY Don’t cradle your handset! Protect your Hearing Angle the phone for easier viewing To tilt your telephone:...
  • Page 75 GLOSSARY - A - - B -...
  • Page 76 - C - - D -...
  • Page 77 - E - - F - - G - - H - - I -...
  • Page 78 - K - - L - - M - - O - - P - - R -...
  • Page 79 - S -...

  • Page 80: Accessing Features

    ACCESSING FEATURES...

  • Page 81: Feature Access Codes

    FEATURE ACCESS CODES...
  • Page 82 FEATURE ACCESS CODES ( continued )
  • Page 84 , ® Trademark of Mitel Networks Corporation. © Copyright 2003, Mitel Networks Corporation. All rights reserved.

Table of Contents