Chapter 4. Related Service Information; Restoring The Factory Contents By Using The Product Recovery Disc Set; Using The Windows Recovery Program - Lenovo ThinkPad Hardware Maintenance Manual

Chapter 4. Related service information

This chapter presents the following information:
• "Restoring the factory contents by using the product Recovery Disc Set" on page 29
• "Using the Windows recovery program" on page 29
• "Passwords" on page 30
• "Symptom-to-FRU index" on page 32

Restoring the factory contents by using the product Recovery Disc Set

When the main storage device is replaced because of a failure, no product recovery program is on the new
drive. In this case, the customer must use the Recovery Disc Set to recover the tablet. Order the Recovery
Disc Set and the drive at the same time so that the customer can restore the tablet to the factory default
settings by using the Recovery Disc Set after the new drive is installed. For information about which discs to
order, go to:
http://www.lenovo.com/serviceparts-lookup
Depending on the model, the number of recovery discs included in the Recovery Disc Set differs. To restore
the factory contents by using the product Recovery Disc Set, do the following:
Note: The recovery process takes several hours. The length of time depends on the method you use. If you
use the product Recovery Disc Set, the recovery process takes at least five hours.
1. Connect an external DVD drive to the tablet.
2. Insert the bootable recovery disc into the DVD drive. If the Recovery Disc Set contains more than one
recovery disc, insert the Product Recovery Disc first.
3. Start the tablet from the external DVD drive.
4. When promoted, select your language and click Next.
5. Read the license and accept the terms and conditions. Then follow the instructions on the screen to
restore the factory contents.
6. If the Recovery Disc Set contains a Supplemental Recovery Disc, insert it when prompted and click Yes.
Note: Not all Recovery Disc Sets come with a Supplemental Recovery Disc. If there is a Supplemental
Recovery Disc, it will be clearly marked as such.
7. When all of the data has been copied from the last disc in the set, a message is displayed prompting
you to restart the tablet. Follow the instructions on the screen to finish the recovery.
Note: The remainder of the recovery process is fully automated and no action is required by you. The
tablet will restart into the Windows desktop several times and you might experience periods when no
activity is apparent on the screen for several minutes at a time. This is normal.
8. When the recovery process completes, the Welcome to Microsoft
the instructions on the screen to complete the Windows setup.

Using the Windows recovery program

Use the built-in recovery programs provided by the Windows 8 operating system to refresh or restore
the tablet.
Refreshing the tablet
If the tablet does not perform well and the problem might be caused by a recently installed program, do the
following to refresh the tablet without losing personal files or changing the settings:
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Windows screen is displayed. Follow
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