Troubleshooting - Logitech transporter Owner's Manual

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• Storage temperature range -20° to 45° C (-4° to 113° F)
• Maximum humidity (operating) 95%

Troubleshooting

The following tips and answers to frequently asked questions will help resolve problems
you may encounter. You can fi nd answers to additional questions on our web site at
http://faq.slimdevices.com/.
How do I get back to the Transporter Setup menu?
Press and hold the LEFT arrow for fi ve seconds to bring Transporter back to the setup menu.
How do I reset Transporter to factory default settings?
Plug the power connector into Transporter while holding down the
until you see Factory Reset followed by the Welcome To Transporter prompt.
The player doesn't obtain an IP address.
Check all your network connections, and make sure that the DHCP server is running. Try a
different ethernet cable, even if the hub indicates a good link. Make sure you are using the
latest fi rmware for your router or access point.
Can I connect Transporter directly to my computer?
You can connect Transporter directly to your computer (without a local network or hub) using
an ethernet crossover cable. You can purchase a crossover cable at most retail computer
stores. Confi gure your network adaptor and Transporter with static IP addresses so that they
can fi nd each other. Visit http://faq.slimdevices.com
information.
I can't enter my wireless password.
If your network is using WEP encryption, you'll need the hexadecimal WEP key for your
wireless network. Hexadecimal keys are either 10 or 26 digits of 0-9 or the letters A to F. Some
wireless access points or routers use text passwords for WEP. The confi guration software for
your wireless device can show the key in hexadecimal. Airport users can use Airport Admin
Utilities. Use the Base Station menu to fi nd the Equivalent Network Password and use the value
displayed.
The web interface won't come up, even though Transporter is working.
Try using the following URL: http://127.0.0.1:9000/. (Be sure to type the "http://" part, as
some versions of Internet Explorer require it when accessing a URL by IP address.)
My Transporter is not seen by SlimServer ("Player not found") but it does appear to
be working properly.
Your Transporter is probably connected to SqueezeNetwork, rather than your local SlimServer.
To tell if this is the case, go to the main menu (tap the LEFT arrow a couple of times), and see
Logitech ®
button on the remote
ADD
and search for crossover for additional
Transporter ™ Owner's Guide
if the fi rst line of the display says "SqueezeNetwork (X of Y)". If it does, press down until you
see Sign Off and press the RIGHT arrow.
How do I fi nd the IP address of the computer where I have installed SlimServer?
On Windows: Click Start > Run, type in cmd and hit enter. In the DOS window, type ipconfi g
and hit enter.
On Mac OS X: Go to System Preferences > Network. Under the 'Show:' drop-down, pick the
network interface you are using, then click TCP/IP. Your IP address will be displayed.
On Linux or UNIX: Open up a shell and type ifconfi g and hit enter.
Transporter can't connect to my computer running SlimServer.
This could be due to a fi rewall being active on the computer.
Macintosh: You will have to create a new exception in the built-in fi rewall to allow the
Transporter to connect to SlimServer. To do this:
1. Open System Preferences > Sharing, and click 'Firewall'
2. Click 'New...' to create a new rule
3. For 'Port Name:' choose 'Other'
4. For 'Port Number, Range or Series:' type '3483, 9000'
5. For 'UDP Port Number(s):' specify '3483' (Mac OS 10.4 only)
6. For 'Description:', type 'SlimServer'
7. Click OK, and ensure that your new exception is checked on
Windows: Windows XP Service Pack 2 turns on a built-in fi rewall by default. You will need to
confi gure the fi rewall to allow access to SlimServer. To do this:
1. Go to Control Panel
2. Click Security Center
3. Click Windows Firewall under 'Manage security settings for:'
4. Click the Exceptions tab
Add an exception for the following three ports by clicking 'Add Port...':
• Port number: 3483 (TCP) - Name: SlimServer Control
• Port number: 3483 (UDP) - Name: SlimDiscovery
• Port Number: 9000 (TCP) - Name: SlimServer Web
Third-Party Firewalls: Instructions for confi guring common fi rewall applications,
including Norton Personal Firewall, Norton Internet Security, ZoneAlarm, McAfee Security
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