Assistance Orservice; In The U.s.a - Whirlpool WFW9600TW01 Use & Care Manual

Did you unload the washer promptly?
To avoid the transfer of dye, unload the washer as soon as it
stops.
Did you use a fabric softener dispensing ball?
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Did you use powdered detergent in a low-speed cycle?
Consider using liquid detergent.
Did you use Quick Wash on a large load?
For best results, use Quick Wash for small, lightly soiled
loads.
Load is wrinkled
Did you unload the washer promptly?
Unload the washer as soon as it stops.
Did you use the right cycle for the load being washed?
Use the Delicate, Hand Washables or another cycle with a
low-spin speed to reduce wrinkling.
Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should tumble freely during washing.
Gray whites, dingy colors
• Did you properly sort the load?
The transfer of dye can occur when mixing whites and colors
in a load. Sort dark clothes from whites and lights.
• Was the wash temperature too low?
Use hot or warm washes if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in cold or hard
water.
Cycle too long
Did you choose the Deep Clean with Steam option?
In this case, the heater and steamer will be activated to
provide maximum cleaning performance. Additional time will
be added to the regular cycle to heat the water. This
additional time will depend on the load size and the hot water
inlet temperature.
Is the hot water inlet set to the recommended
temperature of 120°F (49°0)?
A hot water temperature below the recommended setting will
increase heating time.
Is "SUD" shown in the display?
Excessive sudsing has been detected and a suds routine has
been started to reduce excessive suds. This routine will add
time to the original cycle.
Did you wash a large load using the Quick Wash cycle?
The Quick Wash Cycle is designed for smaller load sizes
(2-3 items of lightly soiled garments). If larger loads are
washed using this cycle, wash time will be increased.
Did you wash a large load using a gentle cycle?
When using the Delicate, Hand Washables, Silk, and Wool
cycles you should use small loads. This ensures a gentle
wash for your garments without increasing cycle times.
Did the load cause imbalance?
When too much imbalance occurs, an imbalance routine will
start to redistribute the load. During the imbalance routine,
the time displayed may pause until this activity is complete,
then resume with the remainder of the cycle.
Door locked at end of wash cycle
Did all of the water drain out of the washer during the
spin?
Select DRAIN/SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
ASSISTANCE ORSERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP® factory specified parts. These parts will fit right
and work right because they are made with the same precision
used to build every new WHIRLPOOL ® appliance.
To locate FSP® replacement parts in your area:
In the U.S.A., call the Customer eXperience Center at
1-800-253-1301, or your nearest designated service center.
In Canada, call 1-800-807-6777, or your nearest designated
service center.
Call the Whirlpool Customer eXperience Center toll free:
1-800-253-1301.
Our consultants provide assistance with:
• Features and specifications on our full line of appliances
• Use and maintenance procedures
• Accessory and repair parts sales
• Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
• Referrals to local dealers, repair parts distributors, and
service companies
Whirlpool designated service technicians are trained to fulfill the
product warranty and provide after-warranty service anywhere in
the United States.
To locate the Whirlpool designated service company in your area,
you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, M149022-2692
Please include a daytime phone number in your correspondence.
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Installation information
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