Troubleshooting Washer - Whirlpool LTE5243DQ Use & Care Manual

TROUBLESHOOTING
WASHER
First try the solutions suggested here and possibly avoid
the cost of a service call...
Washer won't fill, rinse or agitate
• Check the following:
Is the power cord plugged into a grounded outlet?
Is the indicator on the Cycle Control knob properly lined up
with a cycle? Turn the Cycle Control knob to the right slightly
and pull to start.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
• Does the water level seem too low, or does the washer
appear to not fill completely?
The top of the agitator is much higher than the highest water
level. This creates a perception that the washer is not filling
completely. This is normal.
Washer stops
• Check the following:
Is the power cord plugged into a grounded outlet?
Is the indicator on the Cycle Control knob properly lined up
with a cycle? Turn the Cycle Control knob to the right slightly
and pull to start.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
• Is there power at the plug?
Check your electrical source or call an electrician.
• Has a fuse blown or is the circuit breaker open?
If problem continues, call an electrician.
• Are you using an extension cord?
Do not use an extension cord.
• Is thewasher overloaded?
Wash smaller loads.
• Is the washer in a normal pause in the Permanent
Press cycle?
The washer pauses for about 2 minutes in the Permanent
Press cycle. Allow the cycle to continue.
Washer won't drain or spin
• Is the drain hose clogged, or the end of the drain hose
more than 96 in. (2.4 m) above the floor?
See the Installation Instructions for proper installation of drain
hose.
• Is the lid open?
The lid must be closed during operation.
Is there excessive sudsing?
Always measure detergent. Follow manufacturer's directions.
If you have very soft water, you might need to use less
detergent.
• Is your voltage low?
Check your electrical source or call an electrician. Do not use
an extension cord.
Washer continues to fill or drain, or the cycle seems stuck
• Is the top of drain hose lower than the water level in
washer?
The top of the hose must be higher than the water level in the
washer for proper operation (see "Installation Instructions").
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. (See
"Installation Instructions.")
Washer makes noise
• Is the load balanced and the washer/dryer level?
The wash load should be balanced and not overloaded.
The washer/dryer must be level. The front feet should be
properly installed and the nuts tightened. Reset the rear
leveling legs (if needed). See "Installation Instructions."
• Gears are engaging after the drain and before spin.
These are normal washer noises.
Washer leaks
• Checkthe following:
Are the fill hoses tight? Are the fill hose washers properly
seated? Is the drain hose clamp properly installed? (See
"Installation Instructions,")
• Is the sink or drain clogged?
Sink and standpipe must be able to handle 17 gallons (64 L)
of water per minute.
• Is water deflecting off the tub ring or the load?
Center the tub before starting the washer.
The wash load should be balanced and not overloaded. The
fill or spray rinses can deflect off the load.
The washer/dryer must be level. Ensure leveling legs are
installed (see "Installation Instructions").
• Check household plumbing for leaks.
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