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TROUBLESHOOTING
Try the solutions
suggested
here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
Display shows messages
Has a household fuse blown or has the circuit breaker
tripped?
Replace the fuse or reset the circuit.
msthe appliance wired properly?
See Installation Instructions.
Oven will not operate
Is the door completely closed?
Firmly close door.
Is a spacer (on some models) attached to the inside of the
door?
is the display showing
":"?
There has been a power failure or the clock time has been
turned off. See "Display" section to clear display. See "Clock"
section to reset the clock or to turn it on.
Is the display showing a letter followed
by a number?
See "Display" section to clear. If it reappears, call for service.
See "Assistance
or Service" section.
Display shows time countdown,
but is not operating
•
Is the Timer in use?
See "Timer" section.
Remove spacer, then firmly close door.
Is the electronic
oven control set correctly?
See "Microwave
Oven Control" section.
On some models, is the Child Lock set?
See "Child Lock" section,
Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at
100% cooking power. If water does not heat, call for service.
See "Assistance
or Service" section.
•
On some models, is the Demo Mode in use?
See "Deme Mode" section.
Tones are not sounding
•
Aretones turned off?
See "Tones" section.
Steam is coming from the vent grille
Oven makes humming
noise
•
This is normal and occurs when the power supply switches
the magnetron on and off.
Oven door looks wavy
•
Some steam is normal.
Fan running slower than usual
•
Has the oven been stored in a cold area?
The fan will run slower until the oven warms up to normal
room temperature.
•
This is normal and will not affect performance.
Turntable will not operate
is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely
on the turntable support.
Is the turntable support
operating properly?
Remove turntable,
Remove and replace turntable support.
Replace turntable, Place I cup (250 mL) of water on the
turntable, then restart oven. If it still is not working, call for
service. See "Assistance or Service" section. Do not operate
the oven without turntable and turntable support working
properly.
Turntable
rotates both directions
•
This is normal and depends on motor rotation at the
beginning of the cycle.
Cooking
times seem too long
•
is the cooking power set properly?
See "Cooking Power" section.
Are large amounts
of food being heated?
Larger amounts of food need longer cooking times.
Is the incoming voltage less than specified
in "Microwave
Oven Safety?"
Have a qualified electrician check the electrical system in the
home.
Radio, TV or cordless phone interference
•
Is the microwave oven plugged into the same outlet?
Try a different outlet.
•
Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
•
Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
Is the cordless
phone frequency 2.4 GHz?
Some 2.4 GHz-based cordless phones and home wireless
networks may experience static or noise while the oven is on.
Use a corded phone or a different frequency cordless phone,
or avoid using these items during oven operation,
18
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