Troubleshooting - Whirlpool WTW4820XQ0 Use And Care Manual

TROUBLESHOOTING
f First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call...In U.S.A. http://www.whirlpool.com/help - In Canada www.whirlpool.ca
Check the following for Feet may not be in contact with the Front and rear feet must be in firm contact with floor, and
proper installation or floor and locked, washer must be level to operate properly. Jam nuts must be
see "Using Your
Washer" section.
Washer may not be level.
Clicking or metallic
noises
Load could be unbalanced.
Objects caught in washer drain
system.
Gurgling or humming Washer may be draining water.
Humming Hs the fill light on?
Check the following for
proper installation:
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
"Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as
recommended.
tight against the bottom of the cabinet.
Check floor for flexing or sagging. Hfflooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in hstNlation hstructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Do not tightly pack. Avoid washing single items.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before wasNng. Loose items such as coins
could fall between basket and tub or may block pump.
Htmay be necessary to call for service to remove items.
Htis normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Htis normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the Drain & Spin cycles.
You may hear the hum of the sensing spins after you have
started the washers. This is normal. Sensing spins will take
several minutes before water is added to the washer.
Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Tighten fill-hose connection.
Are all four fill hose flat washers properly seated?
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
Washer won't run
or fill, washer stops
working
Check for proper water supply.
Both hoses must be attached and have water flowing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
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