Troubleshooting - Samsung series 8+ 8000 User Manual

Ifthe TV seems tohave aproblem, first trythis l ist o fpossible problems and solutions. Ifnone ofthese troubleshooting tips
apply, visit "www.samsung.com," then c lick o n Support, orcall Samsung customer service at1-800-SAMSUNG.
Poor picture First of all, please perform th e Picture Test and confirm that your TV is properly displaying the test image,
(go to MENU- Support- Self Diagnosis- Picture Test)(p. 28)
If the test image is properly displayed, the poor picture may be caused by the source or signal.
TtqeTV image does not look as good as it • If you have an analog cable/satellite box, upgrade to an HD digital set top box. Use HDMI or
did inthe store. Component cables to deliver HD (high definition) picture quality.
• Cable/Satellite subscribers: TryHD stations from the channel line up.
• Antenna connection: Try HD stations after performing Auto program.
Many HD channels are up scaled from SD (Standard Definition) contents.
• Adjust the Cable/Sat box video output resolution to 1080i or 720p.
Ttqepicture is distorted: macro block error, • Compression of video contents may cause picture distortion, especially in fast moving pictures such
small block, dots, pixelization, as sports and action movies.
• Low signal level can cause picture distortion. This is not a TV problem.
Color is wrong or missing. • If you're using Component connection, make sure tlqecomponent cables are connected to the
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
Ttqereis poor color or brightness. • Adjust the Picture options in the TV menu ( go to Picture mode / Color / Brightness / Sharpness)
(p. 16).
• Adjust Energy Saving option in the TV menu. (go to MENU - Picture - Eco Solution - Energy
Saving) (p. 16)
• Try resetting tlqe picture to view the default picture settings (goto MENU - Picture - Picture Reset)
(p. 22)
Ttqereis a dotted line on the edge of the • If the picture size is set to Screen Fit, change it to 16:9 (p. 18).
screen. • Change cable/satellite box resolution.
Ttqepicture is black and wtqite. • If you are using an AV composite input, connect the video cable (yellow)to the Green jack of
component input 1 on tile T_
When changing channels, tlqe picture • If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until
freezes or is distorted or delayed, the cable box reboots. It may take up to 20 minutes.
• Set the output resolution of tile cable box to 1080i or 720p.
When Iwatch TV while lying down, the • The Real Black filter is used for this model in order to improve the contrast ratio and minimize
picture appears dark. reflections on the screen. Witlq this filter, black and white look darker and brighter respectively. As a
When I stand up from my seat, the picture result, the vertical viewing angle range can become narrower.
on the TV becomes darker.
Sound Problern First of all, please perform the Sound Test to conf rm that your TV audio is properly operating.
(go to MENU _ Suppert _-Self Diagnosis, Sound Test) (p. 28)
If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or tlqe sound is too low • Please check tlqevolume of tlqedevice (Cable/Sat Box, DVD, Blu-ray etc) connected to your T_
at maximum volume.
Tile picture is good but there is no sound. •
o
The speakers are making an inappropriate
noise.
Set the Speaker Select option to TV Speaker in the Sound menu (p. 23).
If you are using an external device, make sure the audio cables are connected to the correct audio
input jacks on the T_
• If you are using an external device, check the device's audio output option (ex. you may need to
change your cable box's audio option to HDMI when you have a HDMI connected to your TV).
• If you are using a DVIto HDMI cable, a separate audio cable is required.
• If your TV has a headphone jack, make sure there is nothing plugged into it.
• Reboot the connected device by reconnecting the device's power cable.
• Check cable connections. Make sure a video cable is not connected to an audio input.
• For antenna or Cable connections, check the signal strength. Low signal level may cause sound
distortion.
• Perform the Sound Test as explained above.
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