Product Specific Problems - Dell IN1930 User Manual

Horizontal/Vertical Lines Screen has one or more lines
Synchronization Problems Screen is scrambled or
appears torn
Safety-Related Issues Visible signs of smoke or
sparks
Intermittent Problems Monitor malfunctions on & off
Missing Color Picture missing color
Wrong Color Picture color not good
Image retention from a static Faint shadow from the static
image left on the monitor for a image displayed appears on
long period of time the screen

Product Specific Problems

Specific Symptoms
Screen image is too small Image is centered on screen,
but does not fill entire viewing
area
Cannot adjust the monitor with OSD does not appear on the
the buttons on the front panel screen
No Input Signal when user No picture, the LED light is
controls are pressed white. When you press "up",
"down" or "Menu" key, the
message " No input signal" will
appear.
The picture does not fill the The picture cannot fill the
entire screen height or width of the screen
NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.
Dell™ Soundbar Problems
Common Symptoms
No sound for system where No power to Soundbar - the
the Soundbar draws power power indicator is off
from an AC adapter
No Sound Soundbar has power - power
indicator is on
Distorted Sound Computer's sound card is used
Auto Adjust via OSD.
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Adjust brightness & contrast controls via OSD.
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NOTE: When using 'DVI-D', the positioning adjustments are not available.
Reset the monitor to Factory Settings.
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Perform Auto Adjust via OSD.
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Adjust Phase and Pixel Clock controls via OSD.
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Perform monitor self-test feature check and determine if these lines are also in self-test
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mode.
Check for bent or broken pins in the video cable connector.
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NOTE: When using 'DVI-D', the Pixel Clock and Phase adjustments are not available.
Reset the monitor to Factory Settings.
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Perform Auto Adjust via OSD.
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Adjust Phase and Pixel Clock controls via OSD.
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Perform monitor self-test feature check to determine if the scrambled screen appears in
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self-test mode.
Check for bent or broken pins in the video cable connector.
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Restart the computer in the safe mode.
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Do not perform any troubleshooting steps.
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Contact Dell immediately.
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Ensure that the video cable connecting the monitor to the computer is connected
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properly and is secure.
Reset the monitor to Factory Settings.
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Perform monitor self-test feature check to determine if the intermittent problem occurs in
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self-test mode.
Perform monitor self-test feature check.
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Ensure that the video cable connecting the monitor to the computer is connected
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properly and is secure.
Check for bent or broken pins in the video cable connector.
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Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
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depending on the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
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Settings OSD if the Color Management is turned off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
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Use the Power Management feature to turn off the monitor at all times when not in use
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(for more information, see
Alternatively, use a dynamically changing screensaver.
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What You Experience
Reset the monitor to Factory Settings.
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
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Check the signal source. Ensure the computer is not in the power saving mode by
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moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
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necessary.
Reset the computer or video player.
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
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screen.
Run the built-in diagnostics.
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What You Experience
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
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the power indicator (green LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
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Plug the audio line-in cable into the computer's audio out jack.
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Set all volume controls to their maximum and ensure that the mute option is not
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enabled.
Play some audio content on the computer (example, audio CD, or MP3).
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Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
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Clean and reseat the audio line-in plug.
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Test the Soundbar using another audio source (For example: portable CD player, MP3
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player).
Clear any obstructions between the Soundbar and the user.
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Power Management Modes).
Possible Solutions
Possible Solutions