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Before You Call
*
Solutions to Common Problems
OCCURRENCE
Oven
light
does
not work.
POSSIBLE
CAUSE/SOLUTION
Replace
or tighten
bulb. See Changing
Oven
Light section
in this Use & Care Guide.
Oven
smokes
excessively
during
broiling.
Control(s)
not set properly.
Follow
instructions
under
Setting
Oven
Controls.
Make
sure oven door is opened
to broil
stop
position.
Meat too close to the element.
Reposition
the rack to provide
proper
clearance
between
the meat
and the element.
Preheat
broil
element
for searing.
Meat
not properly
prepared.
Remove
excess
fat from
meat.
Cut remaining
fatty edges
to prevent
curling,
but do not cut into lean.
Insert
on broiler
pan wrong
side up and grease
not draining.
Always
place grid on the
broiler
pan with
ribs up and slots
down
to allow
grease
to drip into pan.
Grease
has built up on oven
surfaces.
Regular
cleaning
is necessary
when
broiling
frequently.
Old grease
or food
spatters
cause
excessive
smoking.
Poor baking
results.
Many
factors
affect
baking
results.
Make
sure the proper
rack position
is used.
Center
food
in the oven and space
pans to allow air to circulate.
Allow
the oven
to preheat
to
the
set
temperature
before
placing
food
in the
oven.
Try
adjusting
the
recipe's
recommended
temperature
or baking
time.
If you feel the oven
is too hot or cool, see
Adjusting
Your
Oven
Temperature
in this Use & Care
Guide.
Self-Cleaning
cycle
does
not work.
Control(s)
not set properly.
Follow
instructions
under
Self-Cleaning.
Self-Cleaning
cycle was interrupted.
Follow
steps under "Stopping
or Interrupting
a Self-
Cleaning
Cycle"
under Self-Cleaning
Soil
not completely
removed
after
Self-
Cleaning cycle.
Failure
to clean bottom,
front top of oven, frame
of oven or door area outside
oven seal.
These
areas
are not in the self-cleaning
area,
but get hot enough
to burn on residue.
Clean
these
areas
before
the self-cleaning
cycle is started.
Burned-on
residue
can be
cleaned
with a stiff nylon brush
and water or a nylon scrubber.
Be careful
not to damage
the oven
gasket.
Flames
inside
oven
or smoking
from
vent.
Excessive
spillovers
in oven.
Set Self-Clean
cycle for a longer
cleaning
time.
Scratches
or abrasions
on cooktop
surface
(Ceramic-Glass
cooktop
models only).
Excessive
spillovers
in oven.
This is normal,
especially
for high oven temperatures,
pie
spillovers
or large
amounts
of grease
on bottom
of oven.
Wipe up excessive
spillovers
before
starting
cycle. If flames
or excessive
smoke
are present,
stop the self-clean
cycle
and follow
steps
under
"Stopping
or Interrupting
a Self-Cleaning
Cycle"
in the Self-
Cleaning
section.
Coarse
particles
such
as
salt
or
sand
between
cooktop
and
utensils
can
cause
scratches.
Be sure
cooktop
surface
and bottoms
of utensils
are clean
before
usage.
Small
scratches
do not affect
cooking
and will become
less visible
with
time.
Cleaning
materials
not recommended
for ceramic-glass
cooktop
have been
used.
See
"Cooktop
Cleaning
and Maintenance"
in the General
Care
& Cleaning
section.
Cookware
with
rough
bottom
has been
used.
Use
smooth,
flat-bottomed
cookware.
Metal
marks
(Ceramic-Glass
cooktop
models
only).
Sliding
or scraping
of metal
utensils
on cooktop
surface.
Do not slide
metal
utensils
on cooktop
surface.
Use a ceramic-glass
cooktop
cleaning
creme
to remove
the marks.
See "Cooktop
Cleaning
and Maintenance"
in the General
Care
& Cleaning
section.
Brown
streaks
or specks
Boilovers
are
cooked
onto
surface.
Use
razor
blade
scraper
to remove
soil.
See
(Ceramic-Glass
cooktop
models
only).
"Cooktop
Cleaning
and Maintenance"
in the General
Care
& Cleaning
section.
Areas
ofdiscoloration
with
metallic
sheen
Mineral
deposits
from water and food.
Remove
using a ceramic-glass
cooktop
cleaning
(Ceramic-Glass
cooktop
models
only),
creme.
Use cookware
with clean,
dry bottoms.
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