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Before You Call
Solutions to Common
Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
Cannot move appliance easily. Appliance
must be accessible
for service.
POSSIBLE
CAUSE/SOLUTION
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the rack is level. When range is level, cooktop may
appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact
a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment
may make range appear to be unlevel. Be sure cabinets
are square and have sufficient room for range clearance.
Cabinets
not square or are built in too tight. Contact a cabinet maker to correct the
problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient
space so range can be lifted over
carpet.
Gas line is hard-plumbed.
Have a flexible C.S.A. Internatienal
approved metal appliance
_
connector
installed.
_
Surface burners do not light.
Surface Control knob has not been completely
turned to LITE. Push in and turn the
_,_
Surface Control knob to LITE until burner ignites and then turn control knob to desired
_',F#
flame size.
Burner ports are clogged. With the burner off, use a small-gauge
wire or needle to clean
ports. See "Surface Burners"in the General Care & Cleaning table for additional cleaning
instructions.
Range power cord is disconnected
from outlet (electric ignition models only). Be sure
cord is securely plugged into the outlet.
Surface
burner
flame
burns
half way
around.
Electrical power outage (electric ignition models only). Burners can be lit manually. See
Setting Surface Controls.
Burner ports are clogged. With the burner off, clean ports by using a small-gauge
wire
or needle.
Surface burner flame is orange.
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until
flame is full. Dry the burners thoroughly
following instructions
in the General
Care &
Cleaning
section.
Dust particles in main line. Allow the burner to operate a few minutes until flame turns
blue.
Oven does not operate.
Entire appliance does not operate.
In coastal areas, a slightly orange flame is unavoidable
due to salt air.
Be sure the oven controls are set correctly for the desired function. See Setting Oven
Controls
or Entire Appliance
Does Not Operate (see below).
Be sure regulator gas valve is "ON". See installation instructions.
The time of day must first be set in order to operate the oven.
Oven light does not work.
Make sure electrical cord/plug is plugged tightly into outlet (electric ignition models only).
Service wiring not complete. Call 1-800-4-MY*HOME®
for assistance (See back cover).
Electrical power outage (electric ignition models only). Check house lights to be sure.
Call your local electric company for service. Surface burners can be lit manually. See
Setting Surface Controls.
Be sure gas supply is turned on,
Burned-out or loose bulb, See Changing the Oven Light (some models) to replace or
tighten the bulb,
21
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