Electrodes; Troubleshooting Tips - GE JGP970 Owner's Manual

Before you call for service...
Troubleshooting tips
Save time and money! Review the charts on these pages first
and you may not need to call for service.
Possible Causes
Burners have yellow or
The combustion quality of
yellow-tipped flames burner flmnes needs to be
determhled visuadly.
What To Do
• Use the illustrations below to detemfine if w)ur burner
flames are nomlal. If burner flaines look liJce A, call tor
service. Nom]al bm'ner flames should look like B or C,
depending on the type of gas you use. _4]th I,P gas, some
yellow tipping on outer cones is nollnal.
ii
A-Yellow flames B-Yellow tips C-Soft blue flames
Call for service on outercones Normal for natural
Normal for LP gas gas
Controlknobs
Knob isn't pushed down. • To turn fl'om the
OFF
position, push the knob down
will not turn and then turn.
Burners do Plug on cooktop is not • Make Sttl'e electrical l)lug, is I)lugged,, into a live, l)rol)erly
not light completely inserted in the gr()uuded outlet.
electrical outlet.
Gas supply not comlected • See the Installation Instructions that came with your
or turned on. c()()ktop.
A fuse in your home may be • Rel)lace the fl/se or reset the circtfit breaker.
blown or the circuit breaker
tripped.
Burner parts not replaced • See the
Careand cleaning of the cooktop
section.
correctly.
The electrodes under the • See the
Care and
cleaning of the cooktop
section.
burners axe soiled.
The white ceramic elec_odes • See the
Careand cleaning of the cooktop
section.
are not securely seated under
the burners.
Cooktop is locked. • Unlock the cooktop. See the
Using the cooktop
burners secdon.
The igniter hole (on some • See the Care and
cleaning of the cooktop
section.
models) is plugged.
Tickingsound ofspark
Control knob is still • Tm'u the knob ()tit ot the
LITEposition to the
desired
igniterpersistsafter in the LITE
position, settiu
burner lights • Ttu'n the bm'ner off and relight./f ticking is still
present, call
tot service.
Burner flames very
hnproper air to
gas ratio.
• /f cookto l) is connected to 12 gas,
check all
steps
large or yellow in the Installation Instructions that came with
VOlU"
cooktop.
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