Troubleshooting - GE GTWN4950L0WS Owner's Manual

Before you coil for service...
_ roubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit GEAppliances.com. You may not need to call for service.
WATER Possible Causes What To Do
Water level seems low
Water fills and drains
at the same time
Too many suds
This is normal
Droin stand pipe is too low
• Water may not cover the top level of the clothes.
This is normal for this high-efficiency washer.
• The drain stand pipe must be above 30".
Too much detergent • Heasure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
Type of detergent • Switch to HE_ detergent.
Soft water • Try lessdetergent.
Water leaks Using too much detergent • Use less detergent. Use less soap if you have soft water,
in washer a smaller load or a lightly soiled load.
Type of detergent • Switch to HE_ detergent.
Fill hoses or drain hose is • Hake sure hose connections are tight at faucets and
improperly connected rubber washers are installed. Hake sure end of drain hose
iscorrectly inserted in and secured to drain facility.
Household drain may • Check household plumbing. You may need to call
be clogged a plumber.
Drain hose is loose • Hake sure drain hose is fully seated in buck of washer and
that the two retaining screws are fully seated.
Drain hose rubs on wall • Hake sure drain hose does not make contact with the wall.
Hog cause excessivewear on the hose.
Constant water pressure • Tighten hoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source • Check condition of the fill hoses;they should be replaced
every 5 gears.
Water temperature Cooler water temperatures • New laundry detergents have been formulated to work
seems incorrect provide improved energy with cooler water temperatures without affecting wash
efficiency performance.
Water supply is turned off • Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens ore • Turn off the water source and remove the water connection
stopped up hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
Cool/Cold Water when • This is normal. PerfecTemp senses water temperature and
selecting Hot optimizes for best results. Cold water is added periodocallg
when hot is selected.
House water heater is • Hake sure house water heater is delivering water at
not set properly 120°F-140°F(48°C-60°C).
Water pumped out before Lid lifted or cycle was put in • Resetcycle.
cycle is complete
pause
for over 24 hours
Water won't drain Drain hose is kinked or • Straighten drain hose and make sure washer is not
improperly connected sitting on it.
• Top of drain outlet should be lessthan 6 ft (1.8m)
above floor.
Washer pauses during The PREWASH Cycle or • This is normal. The washer alternates between agitate and
wash cycle AUTO SOAK Option was soak during these cycles to get your clothes cleaner with
chosen less wear.
Washer pauses during This is normal • The washer may pause during the spin cycle to remove
spin cycle soapy water more efficiently.
Washer does not fill This is normal • The lid must be closed for washer to fill or operate.
when lid is open
8